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“Nickel and Dime You”

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JW Marriott Orlando, Grande Lakes
Ranked #65 of 335 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
Provo, Utah
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nickel and Dime You”
3 of 5 bubbles Reviewed March 4, 2014

You'd think after paying that much for an average room, you might get something that comes with your stay. Nope. Breakfast is $20, internet is $20 (per day), parking $25 (per day), average dinner buffet $35. I felt nickeled and dimed to death.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HRSUTAH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jazzy_Vazquez, Administrative Assistant, Rooms Division at JW Marriott Orlando, Grande Lakes, responded to this review, March 6, 2014
Thank you for taking the time on completing the trip advisor and sharing your experience with the JW Marriott Orlando Grande Lakes. I apologize that your recent stay was not satisfactory and appreciate your candid feedback. I understand that you were disappointed that nothing was included with the room night you paid. We would like to let you know that we have various packages you can chose from that includes either Breakfast, Parking, and Internet. I apologize if this was not communicated to you during your booking, our goal is to provide you the best experience and also best value on your stay.

Once again, please accept my apology. We would like to regain your trust and we hope you will allow us a future opportunity to provide you with an exceptional guest experience when your travels bring you back to the Orlando area.

Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,018 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (718)
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English first
Jacksonville, Florida
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 2, 2014

My wife, daughter, and I spent a Saturday night in February. I called ahead to ask questions about the parking and resort fees and the employee on the phone was courteous and very helpful. We arrived at around 1000 AM expecting to leave our bags and head to the park, but they were able to put us in a room immediately! Excellent service at the front desk and a beautiful lobby. The room was a little cozy but had a great view of the pool and lake. Very nice bathroom. My wife enjoyed the lazy river and was able to walk over to the Ritz for lunch while my daughter and I headed to the parks. Free shuttle (check the schedule!) was nice. Restaurants are pretty expensive but not overly so. We ate dinner at a table in the lobby bar/restaurant. Even though half of it was closed for a private event, the service was fantastic and the sushi was very good! Went for a late dip in the pool and still enjoyed great service by the girls at the towel cabana. They went out of their way to pull out a couple of inner tubes for us to use even though they'd previously all been cleaned up. The only small complaint is that the lazy river has almost no current at all (compare to Hilton Bonnet Creek), which makes it much less of a river and more of a long pool! Overall a very nice hotel and fantastic service. Would definitely stay again.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GPKPSP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jazzy_Vazquez, Administrative Assistant, Rooms Division at JW Marriott Orlando, Grande Lakes, responded to this review, March 3, 2014
Thank you for posting such great review. We are thrilled to learn your time with us was splendid. We hope to welcome you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bowie, Maryland
Level Contributor
66 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed March 1, 2014

This was a nice hotel. The grounds were nice. The rooms were more Marriott than JW Marriott. There are good options for dining. I appreciated the Starbucks! The buffet at the Citron did not look very appetizing. We just ordered off the menu. The food was good. We also ate snacks at the poolside restaurant. It was good as well. The only ding was the check-in. We did not get any information about the hotel. No explanation of dining options, spa, pool, etc. The check-in could definitely use some work. We had to figure things out on our own.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tbtrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, FL
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed February 27, 2014

This one was one of those last minute bookings, not really paying too much attention to hotel amenities, as much as to proximity. It was just a one night stay. Wow! Beautiful hotel! Very friendly staff!
I'm sure the restaurants on premises were amazing! Unfortunately no time for a leisurely dinner so I ordered in... $40 for a chicken sandwich ($17) and a dessert ($11) (and just plain water) seems a it excessive even for a nice hotel like this. 22% gratuity included and $4 for delivery. Yikes!

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roberta J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 26, 2014

This JW Marriott is my FAVORITE property in Orlando. I've been there 6 times for work, either there are at the attached Ritz-Carlton. The property is on its own large piece of land, and if you want to be close yet "away" from the insanity by Disney World - this place is great.

For meetings its great because of the large amount of meeting space, the Starbucks on property (lifeblood of an event planner), and the amazing staff - from the banquet servers up to management level. Its also close enough to the Convention Center that a short drive back and forth allows you to feel your "on vacation" when not there at meetings.

For families and vacation its great because of the large outdoor pool and lazy river. It truly is a mini-resort, and I always tried to come early or stay late after meetings. The food is also great in the hotel restaurants, and if you have to get off property - there are a couple pubs and a great sushi join (Sushi EN) down the road.

Room Tip: Face the outdoor pool area to keep an eye on the action!
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jazzy_Vazquez, Administrative Assistant, Rooms Division at JW Marriott Orlando, Grande Lakes, responded to this review, March 3, 2014
Thank you for taking the time to share your feedback! Our goal is to always ensure our guests are satisfied with their service experience. I am sincerely happy to know we have achieved this goal. We truly value your loyalty and look forward to welcoming you in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Kentucky
Level Contributor
163 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
2 of 5 bubbles Reviewed February 24, 2014

This place is everything physically you'd expect a JW to be. The space is impressive, great lobby, etc. Of course this comes with the old "pay for everything on top of the room rate" that comes with this brand, so internet, parking, etc. are all extra. But where this places really seems to struggle is with service. I called down for a corkscrew, and 30 minutes later, phoned again. Eventually someone came with a bottle opener (not a corkscrew), and then he said he should just open it for me because it would take a long time to go down and bring one back up. The waiter in the restaurant made it clear he was not happy when we asked him for separate checks at a table of 5. Overall, I didn't have one positive service encounter at this place, over three nights. It caters to conferences, so the scale might make it tough to execute service policies. But I felt like there just wasn't a sense of soul to the employees, customers were sort of a pain in the butt it seemed.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Palooka32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jazzy_Vazquez, Administrative Assistant, Rooms Division at JW Marriott Orlando, Grande Lakes, responded to this review, February 25, 2014
Thank you for your review. I deeply regret that we did not meet your expectations during your last stay at our resort. We take all feedback very seriously, as it is only through the lens of our customer are we able to critique and further improve the overall operation of the resort. We always try our best to accommodate all of our guest’s needs. We will take your comments and will be utilizing them as training topics. I hope you allow us the opportunity to restore your faith in our resort. We hope to welcome you in the near future.
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Lexington, Kentucky
Level Contributor
94 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
5 of 5 bubbles Reviewed February 24, 2014

We had a fabulous stay at the JW Marriott. Every staff member we encountered was friendly and helpful. We enjoyed everything about the resort from the food to the lazy river swimming pool. Everything was clean and well maintained. We liked that the resort was far from the Universal/Disney madness. There were several conventions going on both at the Marriott and the connecting Ritz, but other than the bars at happy hour, it did not seem crowded. Beautiful fitness center. I can't say enough good things about this hotel.

Room Tip: Ask for a higher floor for great views.
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SugarCreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Orlando, Grande Lakes

Property: JW Marriott Orlando, Grande Lakes
Address: 4040 Central Florida Parkway, Orlando, FL 32837-7662 (Formerly JW Marriott Orlando Grande Lakes)
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in Orlando
#15 Romantic Hotel in Orlando
#16 Green Hotel in Orlando
#20 Business Hotel in Orlando
#26 Luxury Hotel in Orlando
#32 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Orlando, Grande Lakes 4*
Number of rooms: 1000
Official Description (provided by the hotel):
Enjoy a truly memorable luxury hotel experience at the JW Marriott Orlando, Grande Lakes. We welcome you to our resort in a superb location just moments from Orlando's best-loved attractions. Each of our nearly 1,000 hotel rooms and suites feature elegant decor and luxury amenities, including marble bathrooms and 24-hour room service. Onsite dining options, including fine Italian cuisine at Primo and fresh sushi at the Sushi Bar, are sure to please every palate. Pamper yourself at the onsite Ritz-Carlton spa, or tee off from our Greg Norman-designed golf course. Children will enjoy our Lazy River outdoor pool, as well as a host of special programs created just for them. Though you might be excused for not wanting to leave the resort, you should certainly take advantage of our prime location near Orlando's legendary theme parks. We offer shuttle service to SeaWorld, Walt Disney World, and Universal Orlando Resort - making it easy for your family to enjoy the best of the area. ... more   less 
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Also Known As:
Jw Marriott Orlando Grande Lakes Hotel Orlando
Marriott Orlando Grande Lakes
Orlando Marriott

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