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“Disappointed”

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JW Marriott Orlando, Grande Lakes
Ranked #70 of 342 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
Reviewed October 30, 2013

Because of the issues that ensued as a result of our stay we were disappointed. Our room was moved due to the inconveniences that my husband and I experienced and I did not feel as if the issue was handled in a manner that I would expect from the Marriott. The first room had a very loud noise that would start intermittently throughout the night from the heating unit. My husband had to get up four times in the middle of the night to try and turn it off.The new room that we were moved to still had an annoying noise coming from the heating system that woke us throughout the night. And apparently someone had just been moved from that room too. We were not compensated in any way for having to move rooms.At 7:30am we received a phone call from the front desk to look for an item that a previous customer may have left behind. That was very unprofessional. We did have high expectations for the Marriott and unfortunately we were let down

Room Tip: Choose a room that has poolside view, there are stark differences between the rooms on opposite side...
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  • Stayed: October 2013, traveled as a couple
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2  Thank Kris0912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazzyVazquez, Administrative Assistant, Rooms Division at JW Marriott Orlando, Grande Lakes, responded to this reviewResponded November 4, 2013

We take all feedback very seriously as it is our goal is to always ensure our guests are satisfied with their service experience. However, in your case it appears we failed to meet your expectations, and for that we are truly sorry. We look forward to the opportunity of welcoming you back in the near future.

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1,775 - 1,781 of 3,256 reviews

Reviewed October 28, 2013

AAA++++++, all the staff are so nice and helpful. The grounds are so pretty. I ate at every restaurant and had nothing bad to say! great place for couples and small families. the ritz carlton is connected, so you use their premises as well.

  • Stayed: October 2013, traveled on business
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1  Thank pissyMcGee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 27, 2013

From a quick check in until a quicker check out, everyone on the premises was top notch in service. We were there for a long weekend and couldn't have been treated better. The grounds, pool and interior areas were perfectly clean and staffed well. Even the staff from the Ritz next door, assisted me in finding my way around ( left property map in room). The Organic garden outside the restaurant was well suited for the grounds. Lots of area seating to enjoy the beauty-trees, fountains, lake, and gardens. The room was very comfortable and bedding was superior. Easy to find off the Grande Lakes entrance. We will be back.

Room Tip: Higher floors with a lake view.
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  • Stayed: October 2013, traveled on business
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Thank llsimms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 27, 2013

Do not use this hotel for business purposes. There is no concierge floor or lounge and you will not get a breakfast voucher, since it is a resort. The hotel responded that we should have read the fine print for the Gold/Platinum privileges. Won't be necessary for our next time at this JW.

The hotel is filled with kids carrying huge floating rings, easily filling up the elevators.
The swimming pool is like being at a Disney waterpark.
Walking back from a business meeting (we changed location to the nearby Ritz for this meeting) we had to dodge kids plying football in the hallways.

We tried to get a 1 hour extension of our checkout to accommodate a meeting and we not able to get this done. The front desk told us several times that they would not give us any late check out. You better be out by 11 am!

We will use the Waldorf again next time, or might give the Ritz a try for our next visit.

  • Stayed: October 2013, traveled on business
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2  Thank Hotelguest1107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazzyVazquez, Administrative Assistant, Rooms Division at JW Marriott Orlando, Grande Lakes, responded to this reviewResponded November 4, 2013

We deeply regret the disturbance you had to endure during your stay. At times, our locale can mean extra activity with families and kids. We always try our best to accommodate all of our guest’s needs. On your next visit, we will be delighted to extend a late check-out if availability permits. We look forward to the opportunity of welcoming you back soon.

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Reviewed October 27, 2013

Room was nice and comfortable, but walls paper thin. I could hear children, TV, and even a bag of Doritos open in the room next door. Had to buy ear plugs in order to sleep.

Parking at $18 daily and overnight is unreasonable. This is Orlando: people drive here, parking is NOT at a premium. There's plenty to go around for guests. It's not like we're in Manhattan.

They added 20% plus $5 delivery fee to our room service. No free Internet. Even when paid for, it kept dropping.

I'll give it a fair. There are better hotels in Orlando, and better JW Marriotts. I expected better from this company.

  • Stayed: October 2013, traveled as a couple
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2  Thank Paula D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 27, 2013

The resort was outstanding. Food is excellent, but pricey. Staff is exceptionally helpful. Rooms are large, nicely appointed. High speed wireless is fast but you must pay for it. The pool is large. To use the lazy river you need to buy an inner tube which costs $7. The biggest drawback to the resort is that it is so darn far from everything. They do offer a free shuttle to the Magic Kingdom which runs 3 times a day. A cab to downtown Disney will set you back $35 plus tip one way

Stayed: October 2013, traveled on business
1  Thank bapeljagr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2013

Had the most wonderful time at the JW. Our room was exceptional and very clean. Beds very comfortable. Turn down with chocolate at night was so nice. Even set the radio to soothing ocean sounds. Wow!
The service from time of check in was top notch. Emily took care of us at check in and she was very pleasant and helpful.
Had wonderful breakfast every morning Citron Bistro in hotel. Server Yanira went out of her way and remembered us each morning with our desired requirements.
The grounds beautiful and pools so much fun. Loved tubing around the lazy river of the pool.
Took advantage of Spa treatment at the Ritz Carlton Spa which adjoins.
Close to Disney and other attractions.
Hated to leave and can't wait to return.

Room Tip: I personally like high floors away from elevators. Our room was on 19th floor overlooking the pool...
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  • Stayed: October 2013, traveled as a couple
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1  Thank Pattyk1043
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Orlando, Grande Lakes

Address: 4040 Central Florida Parkway, Orlando, FL 32837-7662 (Formerly JW Marriott Orlando Grande Lakes)
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Romantic Hotel in Orlando
#16 Green Hotel in Orlando
#20 Business Hotel in Orlando
#29 Luxury Hotel in Orlando
#32 Family Hotel in Orlando
Price Range: $201 - $633 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Orlando, Grande Lakes 4*
Number of rooms: 1000
Official Description (provided by the hotel):
Enjoy a truly memorable luxury experience at JW Marriott Orlando, Grande Lakes. We welcome you to our resort in Orlando, Florida, which sits in a superb location just moments from Orlando's best-loved attractions. Each of our nearly 1,000 hotel rooms and suites feature elegant decor and luxury amenities, including marble bathrooms and 24-hour room service. Pamper yourself at the onsite Ritz-Carlton spa, or tee off from our Greg Norman-designed golf course. Children will enjoy our Lazy River outdoor pool, as well as a host of special programs created just for them. Though you might be excused for not wanting to leave the resort, you should certainly take advantage of our prime location near Orlando's legendary theme parks. We offer shuttle service to Walt Disney World and Universal Orlando Resort - making it easy for your family to enjoy the best of the area. ... more   less 
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Also Known As:
Jw Marriott Orlando Grande Lakes Hotel Orlando
Marriott Orlando Grande Lakes
Orlando Marriott

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