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“Outstanding!”

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JW Marriott Orlando, Grande Lakes
Ranked #66 of 335 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
Charlottesville
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Outstanding!”
5 of 5 bubbles Reviewed April 29, 2013

Outstanding accommodations, friendly staff, fantastic pool area and terrific spa services. We weren't in Orlando for the parks-- enjoyed several days with teenagers poolside just relaxing and enjoying the location. Worth every penny we spent!! We thought the too would accommodate four with the king and pull out coach but it didn't. Had plenty of room for a roll away and it worked out great.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank PeeWeeTeacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,013 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (718)
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Baltimore
Level Contributor
43 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed April 29, 2013

This is an exceptionally well run property. The check in was very professional and the check in person accommodated our request for a different type of room without difficulty. I had several other occasions to ask for assistance from the desk staff, and they were always great. I particularly appreciated the fact that there was always someone standing by the desk to answer questions without the need to have to wait in line.
The rooms are large and quiet. The beds were very comfortable and the showers worked great.
I was there for a fairly large meeting. Overall, the staff did a great job with the meeting and everything went off without a hitch. This hotel can clearly handle large groups of people without any deterioration in quality.
The grounds, which adjoin a golf course, are quite beautiful and very well maintained. There were a number of paths for walking and running, all of which were also very well maintained.
The main restaurant, Primo's, was outstanding in food and service. The restaurant by the pool was also very well run and treated us well.
All of this quality and service comes with a price-particularly in terms of the food, which was quite expensive at all of the levels. However, I think that the value received was good for the prices which were charged and I did not have any complaints. However families on a budget might keep this in mind, especially since there are not any non-hotel restaurants in walking distance.
Congratulations to the staff and management of this establishment for maintaining such a high level of quality and service.

  • Stayed April 2013, traveled on business
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Helpful?
Thank Dr._Bob_4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, Florida
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 bubbles Reviewed April 27, 2013

Stayed at the JW Marriott Grande Lakes for 3 nights and are very glad we did. Did the theme park thing so wasn't in the hotel during the day, but thoroughly enjoyed the hot tub and lazy river pool after long days at the park.
The hotel is immaculate and beautifully designed. Hard to differentiate between a JW and Ritz Carlton. Had buffet dinner at Citron, and also buffet breakfast one morning, and ala carte the next. Special thanks to Sherif, Red and Sonia who were very attentive to our needs. Everyone we encountered were very friendly and helpful. We plan on staying here everytime we're in the Orlando area!

  • Stayed April 2013, traveled as a couple
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Helpful?
1 Thank wickedcute
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterford, Virginia
Level Contributor
80 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed April 27, 2013

We spent a weekend at this lovely resort and never once left the property! From the breathtaking lobby to the caribbean resort style pool to the excellent restaurants, this is a first rate Marriott. I was very pleasantly surprised at the gourmet level of food offerings---previous Marriotts have just been very ho-hum. The rooms are spacious and comfortable, the staff is friendly and attentive. If you are looking for a bargain vacation, this is not the place to stay. While our room rate was very affordable, the niceties are quite hefty-----drinks, meals, parking, wi-fi, etc. But, we felt it was worth every penny.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank LilylovesPeonies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 25, 2013

Stayed here for a work trip-it was not as big as the main conference hotel called Rosen at Shingle Creek. Actually very happy I didn't stay there as that is too big-JW is half the size of Rosen and JW is connected to the Ritz so great spa and gym-albeit both are at Ritz so expect a bit of a walk to get there but good for those factors and the pool is great for family as well as kids. Good sushi bar in main area too! Room was very nice and had good beds and sheets. Also had separate bath and shower.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
Thank Superpup212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford, Connecticut
Level Contributor
228 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
2 of 5 bubbles Reviewed April 25, 2013

We stayed here this year instead of at Disney. Will never do again. I was nickle and dimed for everything - $10/day for WiFi, daily parking charges, $7 to buy each person a float for the pool! - that really disgusted me. There was no place you could jump into the pool for the kids - only float, and the water barely moved. It was more a place for conferences. Room with two double beds was TINY. Breakfast was lovely, but it should be, at over $100 a morning (including tax and tip) for our 2 adult, 2 child family. They were really accommodating for our son's nut allergies at the Citrico's restaurant and everyone was VERY nice. But the toilet clogged every time the kids used it - I know, kids, but this has never happened at any other place. We were in Room 9050. We also needed a minifridge that worked for the food that I was going to bring to the parks daily for my son to eat, and I was expecting one as it is listed as an amenity for the room. The one in the room didn't work; they said it was a "old minibar." They brought one up, that looked just as old as the one we had, and didn't remove the old one so it ended up taking up even more space in our unbearably tiny room. The settings they set for me froze everything overnight. So no safe food for my son at the parks. I should also mention that since you have to BUY not borrow the pool floats, you have to keep them in the room, blown up, taking up a ton more space. They didn't fit under the beds. The toiletries smelled nice, there was plenty of service (tipping every second). II can't complain about the staff - I was impressed at how friendly the staff was. A real training success for the place. I just was disappointed at all the incidental charges (just charge me more for the room and give me free WiFi, free floats, and free self-parking, for goodness sakes), how tiny the room was, and how the fridge and toilet didn't work. I would never stay here again.

  • Stayed April 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
3 Thank Wendy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazzyVazquez, Administrative Assistant, Rooms Division at JW Marriott Orlando, Grande Lakes, responded to this review, May 2, 2013
Dear Guest,

Thank you for taking the time to post your feedback in relation to your recent stay at our resort. Rest assure, your concerns have been certainly addressed. This type of information is truly valuable as it is only through the opinions of our guests are we able to further improve our overall operation. Thank you for staying with us and we look forward to welcoming you back in the near future.

Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newburyport, Massachusetts
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 23, 2013

Very nice hotel - beautiful, huge lobby, nice rooms, crazy pool with lazy river, lots of different sections, nice bar, pool service, etc. This hotel is in a property with the Ritz Carlton. The two hotels share the golf course, the spa and workout facility. So of course, those things are gorgeous. The food, buffet, drinks and such were expensive, but I honestly expected that. Quick drive to Disney with the kids and I was glad to get off of the Disney property after a long day there. There was a huge medical conference going on at the time we were there, which clogged up the starbucks, but beyond that, no complaints.

Room Tip: make sure you have a room facing the pool/golf course and make sure it has a balcony - most do.
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank elnorte142
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Orlando, Grande Lakes

Property: JW Marriott Orlando, Grande Lakes
Address: 4040 Central Florida Parkway, Orlando, FL 32837-7662 (Formerly JW Marriott Orlando Grande Lakes)
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in Orlando
#15 Romantic Hotel in Orlando
#16 Green Hotel in Orlando
#20 Business Hotel in Orlando
#26 Luxury Hotel in Orlando
#32 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Orlando, Grande Lakes 4*
Number of rooms: 1000
Official Description (provided by the hotel):
Enjoy a truly memorable luxury hotel experience at the JW Marriott Orlando, Grande Lakes. We welcome you to our resort in a superb location just moments from Orlando's best-loved attractions. Each of our nearly 1,000 hotel rooms and suites feature elegant decor and luxury amenities, including marble bathrooms and 24-hour room service. Onsite dining options, including fine Italian cuisine at Primo and fresh sushi at the Sushi Bar, are sure to please every palate. Pamper yourself at the onsite Ritz-Carlton spa, or tee off from our Greg Norman-designed golf course. Children will enjoy our Lazy River outdoor pool, as well as a host of special programs created just for them. Though you might be excused for not wanting to leave the resort, you should certainly take advantage of our prime location near Orlando's legendary theme parks. We offer shuttle service to SeaWorld, Walt Disney World, and Universal Orlando Resort - making it easy for your family to enjoy the best of the area. ... more   less 
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Also Known As:
Jw Marriott Orlando Grande Lakes Hotel Orlando
Marriott Orlando Grande Lakes
Orlando Marriott

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