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“Great location and service.”

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JW Marriott Orlando, Grande Lakes
Ranked #67 of 338 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
Level 3 Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great location and service.”
Reviewed December 31, 2012 via mobile

Just returned from Xmas vacation in Orlando. Ridiculous traffic all over Orlando but JW location was great away from all the madness. Convenient to shopping (I hate shopping), theme parks, and International drive. Did not get to take advantage of many of JW amenities because cooler temps and visit to theme parks and other attractions. But plan to return to this property for R & R at a later date. Only down side was the double room was small for a family of four. Great staff. Look for packages that include breakfast, parking, and resort credits because JW isn't cheap. I found a decent rate through AAA even during peak season. Was asked if we needed a fridge upon check in and I mentioned in passing that it would be useful if we bought milk and cookies. Later that night not only did we have a fridge, but a ice tub full of milk and a platter of choc chip cookies. Great marriott touch. Thanks to Eric G at front desk. Nice big pool with long interconnected lazy river. Did not get to use spa or fitness area but looked nice.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank docnbox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,152 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (758)
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English first
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 26, 2012

Customer service is highly deficient and clearly not up the JW brand. I am going through a very disappointing experience and just can't wait for it to get over. They completely disregard customer preferences and ignore nominal requests. The room had a defective shower which made it flood the bathroom floor. It took us long 4 hours to get the issue resolved when they finally moved us to a different room with similar set up in the middle of the night. The pool was supposed to have warm water but turns out their water heater is nit working so no pool available. Hope they put their act together soon.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bk j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazzyVazquez, Front Office Manager at JW Marriott Orlando, Grande Lakes, responded to this review, December 31, 2012
Thank you for taking the time to post your feedback in relation to your recent stay. I would like to genuinely apologize for the inconveniences you endured during your stay at our resort. I realize the frustration this may have caused you.

Please know, your experience is highly unusual to the standards we pride ourselves with, hence the issues expressed have been addressed. I have sent you a private message to further discuss the issues encountered. I look forward to the opportunity of speaking directly with you.

Tesha Bailey

Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsylvania
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 24, 2012

It's a big place, with great grounds around the hotel, including nice pools. The staff is very friendly. The breakfast buffet is impressive, although it is also pricey. Fortunately the breakfast was included during our stay as part of a package. Although it's near SeaWorld, the hotel is a bit out of the way from where most everything else is located, although this can be a good thing if you don't want to deal with too much traffic.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anton60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Shores, Florida
Level 4 Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed December 21, 2012

I am an avid Marriot Customer and have stayed at this hotel for pleasure and business countless times. My last 4 or so times have been so/ so at best. The service in the restaurants sucks and this last time we had to switch rooms twice because of problems. This hotel IS NOT WORTH THE ROOM RATE. MY ADVICE TO YOU: STAY AT THE HILTON WALDORF. I'M PROBABLY GOING TO CHECK OUT AND go there.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank jasona1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dumfries
Level 6 Contributor
151 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed December 21, 2012

Stayed here on two occasions. This place swallows up conventioneers like they aren't even there - a huge property. The lazy river pool and poolside bar and cafe are amazing. Used this hotel as base camp to do the parks - what a place to come back to. Have to have a car to escape, there is nothing around to walk to. We were there with a rental car and stocked up with light snacks, drinks (OK - I was fully stocked) to avoid having to rely on the property for all meals (and beverages)

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avon, Indiana, United States
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 21, 2012

I stayed at this hotel for a convention and had a wonderful stay. The room I received had a view of the lake and hotel grounds, which was nice. The bathroom was very spacious, with a walk in shower and a tub, although the rest of the room was not overly spacious. The small balcony made the normal sized room seem much larger, though. Also, the housekeeping staff was wonderful. The rooms are very clean and the nightly turn-down service was a nice treat. On the first day at the hotel, my wife and I walked along the lakefront jogging path that runs between the JW and the Ritz and took note of all the different types of birds that are along the water. During the conference, there were also numerous lunches/dinners held outside, and the hotel grounds are more than adequate to handle such functions. Oh, and if you like to golf, I heard nothing but great reviews from those I spoke with that spent some time out on the course.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fahaheel, Kuwait
Level 6 Contributor
233 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed December 18, 2012

Loved the stunning entrance way...especially when decorated for Christmas. Loved the fire pit next to bar because it was warmer than the distant marshmellow pit. King suites are impressive with a great balcony. A few squeaks here and there could use some WD-40. Breakfast bar was over the top but will cost you $25 a person. Unbelievable pool area....contructed like a jungle with tons of hidden places for couples to talk.

Room Tip: 22nd floor overlooking 18th hole on the end with the big walk out balcony...you won't regret it
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JAMES H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Orlando, Grande Lakes

Property: JW Marriott Orlando, Grande Lakes
Address: 4040 Central Florida Parkway, Orlando, FL 32837-7662 (Formerly JW Marriott Orlando Grande Lakes)
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotel in Orlando
#15 Spa Hotel in Orlando
#17 Green Hotel in Orlando
#20 Business Hotel in Orlando
#27 Luxury Hotel in Orlando
#32 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Orlando, Grande Lakes 4*
Number of rooms: 1000
Official Description (provided by the hotel):
Enjoy a truly memorable luxury hotel experience at the JW Marriott Orlando, Grande Lakes. We welcome you to our resort in a superb location just moments from Orlando's best-loved attractions. Each of our nearly 1,000 hotel rooms and suites feature elegant decor and luxury amenities, including marble bathrooms and 24-hour room service. Onsite dining options, including fine Italian cuisine at Primo and fresh sushi at the Sushi Bar, are sure to please every palate. Pamper yourself at the onsite Ritz-Carlton spa, or tee off from our Greg Norman-designed golf course. Children will enjoy our Lazy River outdoor pool, as well as a host of special programs created just for them. Though you might be excused for not wanting to leave the resort, you should certainly take advantage of our prime location near Orlando's legendary theme parks. We offer shuttle service to SeaWorld, Walt Disney World, and Universal Orlando Resort - making it easy for your family to enjoy the best of the area. ... more   less 
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Also Known As:
Jw Marriott Orlando Grande Lakes Hotel Orlando
Marriott Orlando Grande Lakes
Orlando Marriott

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