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“GHETTO FABULOUS”

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Westgate Lakes Resort & Spa
Ranked #204 of 341 Hotels in Orlando
Reviewed July 14, 2014

Upon arrival our room smelled moldy due to the leaking spa tub. The shower was dirty and full of hair from the last guest. The front desk staff did not appear to care and took their time finding us another room. Unless your are looking to purchase a timeshare that gives you the feel of a greyhound bus station I would advise too look elsewhere . WHAT A DUMP !!!!!!!!!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
7  Thank Travelreviewmobile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this reviewResponded July 28, 2014

Thank you for sharing your experience. We sincerely apologize if you unit was not clean upon arrival. Cleanliness is our number one priority and we are sorry to hear that we fell below our standards that we set for our Housekeeping team. Please be aware that the front desk can always assist you in the best way possible if you are not happy with your unit. We have recently renovated majority of our units and we hope you’ll visit us again to see how we’ve improved.

Nicole

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1,969 - 1,975 of 5,768 reviews

Reviewed July 14, 2014

This accommodation is very easy to get to and is within easy reach of Lake Buena Vista areas and all the theme parks.
The complex is made up of a number of apartment blocks, each four floors high, there are elevators and stairs to each floor.
There is a main reception area nearest the main entrance, which houses shop, coffee shop, gym etc, there is a pool at the rear of this reception block.
We stayed in room 224, which overlooks another block but has a side view of the lake. The apartment was really very nice, it was clean, with two bedrooms both with en-suit, there is a kitchen and dining area, lounge with a very large TV, there is another large TV in the master bedroom, which also has a jacuzzi, shower, safe, etc.
We stayed for two weeks in June, during that time the apartment was cleaned four times, with new towels, soaps etc provided. On your arrival you also get a tea/coffee pack.
The apartment also comes with a screened balcony with patio furniture, (four chairs, table and a sun bed), which is a lovely place to enjoy your breakfast, sitting in the sun and not being bothered by unwanted insects.
On site there is also a restaurant, we ate in there at breakfast time and had an evening meal. The food and service was very good.
There is no free WiFi, you have to pay for it either daily or weekly, l think l paid about $39 for seven days.
There is a Walmart about a mile away on Turkey Lake Road.
The only down side to this venue, was the lack of parking at night, especially when you have been out at the theme parks and arrive back late. A number of nights we and other guests, were having problems trying to find a place to park. During the day, there isn't a problem, its just that there are not enough parking spots for the amount of accommodation. That is the only reason why l haven't rated the property with five stars.

  • Stayed: June 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Andy503941958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this reviewResponded July 28, 2014

Thank you for such a fantastic review! It’s great to hear you loved every aspect of your stay from the details of the unit to the activities and amenities we offer on-site. We are also located close to the area theme parks and offer a free shuttle service as well! We want to assure you that we care about each of our guests and we do everything we can to accommodate them. Unfortunately, with the size of our resort, parking can become an issue and we sincerely apologize for any inconvenience that may cause. We want to thank you for letting us know about your issue as we take all of our guests’ comments into consideration. Thank you again and we look forward to serving you again.

Brittany

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Reviewed July 12, 2014 via mobile

Nice resort. Too crowded. No wifi 9 95 a day. Watch out fir the timeshare pitch. Good location close to everything delicatessen on site excellent. Pool's too crowded too many kids you must search for a not occupied by kids. Still very friendly willing to answer any questions. Order towels has a follow up call asking me if everything was okay. Service I say is excellent there. Room nice a little dirty but very good. Have a nice view of the lake

Stayed: June 2014, traveled with family
2  Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this reviewResponded July 28, 2014

Thank you for sharing your experience. We’re glad to hear that your family enjoyed all the amenities and activities we have to offer on site. We are sorry to hear that you were not happy with your unit. Please keep in mind that we do offer many different types of units. Our front desk can always assist you with being moved to a different unit, based on available inventory. We do have 14 pools and 14 hot tubs to choose from if the pool closest to you is busy. We hope we will see you again soon.

Nicole

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Reviewed July 11, 2014 via mobile

I'm a westgate owner & we decided to take a trip to Orlando on an off week. In the 12 years of being an owner & staying at westgate, I have never seen the "B" rooms that are considered standard rooms. It's a hotel room, with a fridge & stove top cooker! Very small & not what I expected for $97/night. Make sure you double check that you aren't getting the 400 square ft room as they are not accommodating. The kids did enjoy the pool activities & visiting the ice cream shop, daily!! Wish there would have been more pool options as the 2 main pools were packed full.

Stayed: July 2014, traveled with family
2  Thank gustafson6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this reviewResponded July 28, 2014

Thank you for sharing your experience. We’re glad to hear that your family enjoyed all the amenities and activities we have to offer on site. We are sorry to hear that you were not happy with your unit. Please keep in mind that we do offer many different types of units. Our front desk can always assist you with being moved to a different unit, based on available inventory. We do have 14 pools and 14 hot tubs to choose from if the pool closest to you is busy. We hope we will see you again soon.

Nicole

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2014

The resort is a very comfortable place. It has everything you need for a family holiday. The apartment was very clean with very good and varied facilities. The place has a nice view of the lake, it is a safe place. Safely back

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Service
Thank Marco G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this reviewResponded July 28, 2014

Thank you for your review. It’s great to hear you find us to be a perfect holiday getaway for your family. We’re glad to know you found our resort to be clean with a numerous variety of activities and amenities to enjoy. We’re glad you enjoyed your stay and hope to see you again soon.

Brittany

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Reviewed July 11, 2014

This is my third time in Florida I have stayed at the Westgate palace twice and this is out first time at the lakes.I have learnt a lot during these holidays, I think experiences for you will be different depending on what part of the resort you are staying.at and the room you book
On arrival I requested a lake view one bed deluxe villa which has recently had a refurb. The other view faces turkey lake road which is very busy and not particularly pleasant to look at unless you like traffic .It seems the deluxe rooms are the ones everyone is so positive about. I spoke to someone who was staying facing the road and her room needed updating so my top tip is ;request lake views and if you can afford it pay for the deluxe room it is the key to a great holiday.
.Reception is very very busy. It is a very large resort I think it has 2000 rooms. Complex has golf cars that whizz you around to your room.They offer you a bell boy service please take this as the complex is really large and if you do it on your own you will get lost. Obviously , there is a tip involved but believe me you will be glad you paid it. When we went out our first evening and returned it took as ages to find our building the place is huge, Staff are very pleasant and helpful.

Staff do try to get you to have a free breakfast which really is timeshare selling pitch. We had bought all our Disney and attraction tickets from the uk so we didn't get seduced by the free tickets they offer if you go to the talk.

We where shown to our suite. Which was beautiful. Lovely view Jacuzzi in bedroom , bathroom was spacious with a double shower room. Very clean .
Bedroom was so comfy a queen sized bed with lots of pillows . Suite sleeps four .Good large telly in bedroom and very large one in front room .Great for the world cup. Dvd player, ipod dock .Only down side is the cost of internet every device has to pay approx $40 .We had two devices and stayed for two weeks. Not much for us but if you are a family of four it is going to add to your budget.
It has a well equipped kitchen with adequate cutlery pots and pans. Very easy to use dishwasher and washing machine.Iron ,ironing board
Our housekeeping was fantastic, Very good staff who cleaned wonderfully. Well made beds, clean towels very day.
The suite has a netted terrace, vey nice to have this additional space to eat outside and enjoy cocktails..It has lights so you can enjoy it in the evening and a plug so you can charge your devices whilst sitting on the balcony.
The resort has so many activities but we didnt use any of the facilities apart from the wonderful spa .Highly recommend their treatments. The lake view is wonderful and it offers water sports
It was a lovely place to stay .
My tip would be request the newly reburbed part and lake views if your budget allows pay for deluxe.

Room Tip: Ask for a room on a higher level this will reduce the noise of people coming and going
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  • Stayed: July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
2  Thank heldap123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this reviewResponded July 15, 2014

Thank you for providing us with an extensive review. We’re so glad you enjoyed our fully equipped room and resort amenities. We love to make our guests feel right at home and provide them with everything they may need right on property. As you mentioned, we have many activities at the resort such as the paddle boats, bicycling, fishing and spa. We hope to see you again soon!

Sincerely,
Lissy

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Reviewed July 10, 2014

We didn't book as we didn't know how long we would have in Orlando, so called in and asked for two bed condo which we got. The condo was fantastic, large, and had well stocked kitchen area, washer, drier, sunken bath(!), one colossal bed and twin beds in other room. I would recommend to families as lots of activities available on the site, but the traffic does make it a bit hazardous for young kids. I would have marked this as excellent but there was a very "dodgy" looking mark on the sheet - which wasn't changed. Used towels were left on the floor (we hadn't put them there as we were happy to use them again and left them hung up - but obviously not once they had been on the floor!). Not the cheapest around, but I would recommend.

Room Tip: Get a high room if you can as noise for other guests could get annoying I think (we were on the top...
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  • Stayed: July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank mummy666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this reviewResponded July 11, 2014

We appreciate your review of the Westgate Lakes Resort and Spa. We definitely strive to provide the best amenities and having lots of fun things for our guests to do. Our housekeeping team takes pride in having all of our units cleaned before our guest’s arrival. We do apologize if it was not up to our usual standards. Thanks for trusting us with your vacation; we hope we will be on your mind next time you are in town!

Ariel

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Additional Information about Westgate Lakes Resort & Spa

Address: 9500 Turkey Lake Road, Orlando, FL 32819
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Spa Hotel in Orlando
#48 Top resorts Hotel in Orlando
#54 Luxury Hotel in Orlando
Price Range: $107 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westgate Lakes Resort & Spa 4*
Number of rooms: 2000
Official Description (provided by the hotel):
The beautiful lakefront Westgate Lakes Resort & Spa lies near world-class theme parks (complimentary shuttle service is available). Onsite amenities include seven outdoor heated pools and hot tubs, lakeside marina, Drafts Sports Bar & Grill and world-class Serenity Spa by Westgate. Enjoy your favorite cocktail at one of three poolside bars. Choose from a variety of accommodations ranging from studios to spacious four-bedroom villas. ... more   less 
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Also Known As:
Westgate Lake Resort Spa
Westgate Resort Orlando
Westgate Lakes Florida
Westgate Lakes Hotel Orlando
Westgate Lake Resort Orlando
Westgate Hotel Orlando
Westgate Lakes Orlando

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