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All reviewssmokehouse grillpaddle boatsmini golfjacuzzi tubfull kitchenlake viewbedroom villawasher and dryergreat resortrecommend this resortsea worlduniversal studiosspring breakshuttle serviceinternational drivefamily vacationorlando area
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Reviewed November 19, 2013

An outstanding apartment with great facilities.
The food in the site restaurant was wonderful with excellent helpful staff.
The resort was also central to the Disney Parks.
An altogether brilliant stay.

  • Stayed: October 2013, traveled as a couple
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Thank RoyColchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this reviewResponded November 20, 2013

Thank you for choosing to stay with us at Westgate Lakes Resort & Spa, and for taking a moment to write a review. We're delighted that you found the unit "outstanding" and the facilities "great". We're also glad that you enjoyed our award-winning Smokehouse Grill and helpful staff. It would be our pleasure to have you stay with us again!

Sincerely,
David

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Reviewed November 19, 2013

Absolutely loved this hotel...stayed here with my husband, daughter, son-in-law, his mum and my two granddaughters. We were here for three nights but would love to have stayed longer, we found the rooms, pools, crazy golf and reception were excellent...would definitely recommend this resort and would return ourselves...wonderful views of lakes...

Stayed: November 2013, traveled with family
Thank midgestneots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this reviewResponded November 20, 2013

It's so nice that you and your family absolutely loved our resort and had a wonderful three nights. You are always welcome here. We hope to see you again soon!

Sincerely,
David

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Reviewed November 18, 2013

This past summer my family and I went down to Orlando for a Disney vacation and we stayed at Westgate Lakes Resort & Spa. As we were heading down we were hoping that the room would be good, but we tried to keep our expectations in check. Our first experience with the staff was when we accidentally pulled into the wrong area of the compound (it's pretty big) and the security guard and one of the staff that were just standing there chatting quickly greeted us, joked around with us and let us know we were in the wrong place. They then got into their car and escorted us over to where we were supposed to be for check in--1st impressions are very important and these 2 inadvertently made a great 1st impression! Check in took a little long but the staff was obviously pretty swamped by the amount of people checking in that weekend. Regardless, they were friendly and efficient and kept apologizing for the delay. Upon entering the rooms our jaws dropped. We had a 3 BR unit (we had friends that were meeting us later in the week) and the room was HUGE! Everything was pristine, clean, and looked like it was in excellent condition. The master BR had a roman tub that could easily fit 4 people, each section had access to a screened in balcony with tables and chairs. The kitchen was a little tight but that didn't really bother us. The beds were comfortable and the shower in the master bath was spacious with good water pressure. We were right across from the pool hot tub (the resort has 7 I believe) and there was a bar at every pool. We were a little annoyed that the bar closed at 9 every night and you couldn't bring your own alcohol in but I guess that's for safety reasons? We ordered in one night from the BBQ joint they have on location and while I wouldn't put it up for the best BBQ joint in the country, it was still quite good. The resort itself is only about 15 min away from Disney and about 8 min away from Sea World (Universal is supposed to be closer, but we didn't go). All the staff that we encountered were friendly and helpful and we would definitely recommend this place to anyone who asks!

Room Tip: We had a room overlooking the lake...if you can, get one of those, great view!
  • Stayed: August 2013, traveled with family
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2  Thank M P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this reviewResponded November 19, 2013

Thank you for choosing to stay at Westgate Lakes Resort & Spa. It's so nice that you really enjoyed your 3 bedroom unit and our close location to the theme parks. It's our wish to have you stay with us again!

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Reviewed November 18, 2013

We spent 6 days and 5 nights here for our anniversary. Everything was first class all the way. We would definitely stay here again and have recommended Westgate Lakes Resort to all of our friends. We enjoyed the spa, very clean. All the staff were very pleasant and helpful. The smokehouse restaurant has very good quality food at reasonable prices. The breakfast was 2 for 1 if you went between 8 and 9 am. We ate there everyday. We enjoyed the jacuzzi tub in out master suite. We had the two bedroom unit and it was just beautiful. You can't go wrong by staying at this resort!

Room Tip: On the lake where you can see fireworks from Disney
  • Stayed: November 2013, traveled with friends
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Thank Kathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this reviewResponded November 19, 2013

Happy Anniversary! It's gratifying to read that you found it first class all the way and you would definitely stay here again. Thanks for choosing to stay with us, and we look forward to your next visit!

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Reviewed November 18, 2013

Great location to Orlando CC - $16 Cab ride
Staff was very helpful
Room was clean, loved the private balcony
Fitness center was great if anything - too much equipment
The only negative comment concerning this facility was the music played in the reception and front desk area was very loud - night or day
I would stay at this facility again

  • Stayed: November 2013, traveled on business
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Thank mu1976ls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this reviewResponded November 19, 2013

We really appreciate you taking a moment to share your experience. As you mentioned, we are located close to the Orange County Convention Center. We're pleased that you found the room clean, the staff helpful and that you enjoyed the fitness center. We thank you for the suggestion regarding the music, and it will be passed on to the appropriate persons. We would love to have you come back!

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