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Westgate Palace Resort
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Reviews (1,685)
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844 - 849 of 1,685 reviews
Reviewed March 10, 2014

We came here for a quick weekend trip with our main focus being to relax. We got a really nice deal and although we read many reviews we were still looking forward to our trip. There were 6 of us so the room was perfect. Check in was a breeze; when you sign the paperwork there is a spot that says to initial if you want to be contacted regarding the tours. We declined and were never bothered. The staff was all extremely friendly. The pool was fabulous and the activities were nice- had fun doing karaoke poolside.
There were a few negatives: we killed a roach in our room ( I know nobody likes roaches but when there is an apartment like setting where people are staying for extended amounts of time....) that's no excuse though.
Also, parking!!!!!!! We left out and when we came back there was NOTHING. We were told to park across the. We had heavy bags, 2 sleep kids and a pregnant girl. They seriously need to expand the parking lot.
Overall would I go back: we are planning to stay here for our summer trip to aquatics. The whole family loved it and we can't wait to go back

  • Stayed: March 2014
    • Value
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    • Rooms
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2  Thank philllygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this reviewResponded March 14, 2014

Thank you so much for sharing your experience. We are so happy that you had a great time. All of our staff is there to make you feel comfortable and we strive for our staff to be very friendly, helpful and knowledgeable. We are thrilled you were able to take advantage of our great location and enjoy our resort amenities. We truly look forward to exceeding your expectations again in the future!

Josie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 9, 2014

I book this hotel because of how close it was to Universal Studios plus we need a suite. Rooms are perfect for 6 people, view of Orlando amazing . I already knew by reading reviews they didn't have free breakfast. It didn't matter to me there was a McDonald's near by.
Once we check in they started to Tell us about it we put a deposit down of 20 bucks we would get free breakfast the next morning & something about they were going to give us 75 bucks back blah blah blah. So next morning we went down stairs & finds out just cause you don't earn enough money for your job for a year we can't eat breakfast there. WHAT?!
Im sorry what does that have to do with anything! RIDICULOUS!
We ask even if whatever can we still eat. They said yes. So we were going & some guy comes up to us saying if we had someone represent us. What does that mean? We said no I guess. So he started to say all this stuff.
Why is it that the people down stairs say one thing but others say a different thing.
Y'all really know how to ruin someone day.
I was the only that this has happen to. About 5 other groups as well.
Don't offer it if you are not going to give it to us.

  • Stayed: March 2014
    • Value
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2  Thank Lopezz08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this reviewResponded March 14, 2014

We apologize for the issues you experienced during your stay and the frustration it caused. Thank you for sharing these details with us. I have shared your review with our management team to prevent issues of this nature from re-occurring. We truly hope you will give us a future opportunity to serve you.

Josie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 9, 2014

We were over for the weekend and consider signing up for a tour and purchase-we arrived back to find no parking, was told to park across the street in the nightclub parking lot with no security of of club goers and thugs. We are handicapped and had to park at the furthest spot away, about a 1/4 mole away. Came up to the room to find it was not made up since we went. Did not well all night thinking my car was being stolen. I walked back to get to the vehicle to find the homeless hanging around. The hotel knows they have the issue and does nothing about it

  • Stayed: March 2014
    • Value
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2  Thank Dave E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this reviewResponded March 14, 2014

Thank you for taking the time to let us know about your recent stay with us. We apologize that you encountered issues during your stay with us. We want to assure you that we care about each of our guests and we do everything we can to accommodate them. Unfortunately, with the size of our resort, parking can become an issue and we sincerely apologize for any inconvenience that may cause. We want to thank you for letting us know about your issue as we take all of our guests’ comments into consideration. Thank you again and we look forward to serving you again.

Josie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2014

My family and I booked our stay this AM for travel to the area next week. I was looking forward to staying at this property and posting a good review, possible purchase of a timeshare! Within 30 minutes of booking my husband, who never placed a call to the resort, received a call that our reservation has to be cancelled, due to our disqualification! The explanation is that we would partake in a softball tournament while in Orlando and THIS is what DISQUALIFIED us from fulfilling or reservation!! Since I called and made the reservation, I made an additional call back to which I was told, " They have rules and regulations that must be followed!" Despite me previously speaking to a the " VERIFICATION SUPERVISOR " AND MEETING ALL THE QUALIFICATIONS, we are not allowed to " partake in a tournament AND tour their property! " UNBELIEVABLE!!!!!!!! Who knew that in order to listen to their sales pitch you lose the right to decide what else you can do on YOUR VACATION!!!!!!

Room Tip: We reserved a 2 bedroom Deluxe room I was totally looking forward to this, sounded luxurious and very accommodating to both my husband and I as well as our 15 year old son. The price was great, Too bad we will never know !!
  • Stayed: March 2014, traveled with family
    • Value
2  Thank VDurette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this reviewResponded March 6, 2014

Thank you for your comments. We appreciate your considering us to provide you with a great vacation experience. Many guests are able to get many good deals and rates by coming in through our different vacation packages. These packages require qualification. Unfortunately, if you are unable to meet all qualification requirements you will not qualify for the special rates. You are always free to purchase a stay at standard rates that does not require any qualifications. We truly hope you will give us a future opportunity to serve you.

Josie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 23, 2014

Very central to everything in Orlando. Very nice rooms, nice lobby that they were just finishing up construction on. We arrived on a Friday night and the parking situation was pretty horrible. The check-in process was VERY slow, but staff was pleasant and helpful. We stayed a full week and it was very quiet during the week. Front row parking, very few people in the pool, etc. pool has lots of seating and a poolside bar and they were just finishing the installation of a fire put and some gorgeous landscaping. Overall a good value for the area and very convenient location.

  • Stayed: February 2014
    • Value
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3  Thank Nolymytz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this reviewResponded March 6, 2014

Thank you for choosing to stay at the Westgate Palace. We appreciate your comments and are glad you found us to be a great value. Unfortunately, with the size of our resort, parking can become an issue and we sincerely apologize for any inconvenience that may cause. We want to thank you for letting us know about your issue as we take all of our guests’ comments into consideration. Thank you again and we look forward to serving you again.

Josie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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