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“The perfect place to stay on I-Drive”

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Westgate Palace Resort
Ranked #173 of 336 Hotels in Orlando
Romsey, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“The perfect place to stay on I-Drive”
Reviewed May 9, 2012

This was our second visit to the Westgate Palace Hotel and we weren't disappointed.
Our party of nine people had four apartments on the 4th floor. My wife and I had an apartment to ourselves and we had an incredible view across the lake showing a great view of Wet n Wild as well as Universal's two parks (Islands of Adventures and Studios) - in fact Hogwarts was a constant reminder on our horizon of where we were.
The apartments themselves are massive. A big kitchen area (with seriously big fridge/freezer and microwave), a very handy washing machine / tumble dryer, dishwasher and useful breakfast bar.
The lounge area with its large flat screen TV was great (it also has a DVD player and stereo).
Then there's the main bedroom with a stupidly large bed, jacuzzi bath and ensuite. And to top it off, to the other side of the lounge is a double bedroom with two biggish single beds and another en-suite with double wash basins and a huge walk in shower. All the showers have the 'rain effect' shower head as well as the normal one on the side of the wall.
Anyway, the apartments are amazing. I don't think many people will be disappointed. They are cleaned daily and there is also a free safe. There are plenty of free electrical points too to charge your camcorders and cameras up.

The pool area is great. The pool opens at 7am and closes when it gets dark. The early opening time is handy as you can get some lengths in before going to the theme parks. The pool is about 20-25 metres in length and is a freeform shape. The only negative with the pool I guess is that first thing in the morning it doesn't get the sun. But in saying that the pool is generally very warm, so as long as you're in the pool, it doesn't matter.

We've now stayed in both towers and don't think there is any difference in them. If you get an odd number room though then you'll get the lovely lake view. Otherwise it's the car park side (which isn't necessarily an ugly view, just not as good).

The car park is huge and of course, free. So there's no worries about parking your car there. There's a security guard occasionally there too.

The lobby staff are pretty polite, but they're not the most organised :oS. They get there in the end though.

The wifi costs unfortunately. This time it was 9.99 a day or 39.99 for a week. (Gets quite expensive when you're there for 17 days).

The position of the hotel is fantastic as it's on Carrier Drive, just between I-Drive and Universal Boulevard. You can walk to wet n wild and you can also walk to most of the restaurants and attractions on I-Drive. Chillis and TGI Fridays are the closest two restaurant, probably about 200 yards away.

The infamous Ponderosa is about 15 minutes’ walk away and in our opinion had really up'd its game. We ate at pretty much all the restaurants in the local area. There were none that we wouldn't recommend. The China Jade Buffet is great, as is Buffalo Wild Wings, Sweet Tomatoes, Sizzler, Wild Jacks.

Driving tips, avoid the Sand Lake Road / I-Drive junction that can get really busy. Try to use the Universal Boulevard instead of I-Drive as it's pretty much empty all the time and runs pretty parallel (for example, when coming back from Disney, turn off the I4 at the junction signed for the convention centre and then hop on to the Universal boulevard and you're home in no time).

For shopping, there's a massive Wal-Mart on Sand Lake road (out of the hotel, turn left, at the junction of Universal boulevard turn right, then at the next junction with Sand Lake Road, turn left and it's about 2 miles up there on the right). If you carry on past Wal-Mart, you'll come to the Florida Mall (a massive shopping mall with pretty much every shop in there). Or for local shopping, there's the Premium Outlets (formerly called Prime Outlets) at the bottom of I-Drive. (oh, and there's also a big Ron Jon shop at the Festival Bay Mall, on the way to Premium Outlets on the right).

Universal Studios is about a 5-minute car journey away.
Disney is about 20-minutes away.
Busch Gardens is about 1hour 20mins away.
Kennedy Space Centre is about an hour away
And of course I-Drive has the I-Trolley which covers all of I-Drive as well as other side roads (including Carrier Drive where the Westgate is positioned).

Anyway, hope that helps :o)

Room Tip: Go for a room with an odd number (e.g. 407 as opposed to 406) and you'll get a lake side view...
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  • Stayed April 2012, traveled with family
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Helpful?
4 Thank Matt V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review, July 26, 2013
We love to receive reviews where our guests had a great time at Westgate Palace! It is good to know you were able to enjoy our spacious rooms and resort amenities. We are so thrilled that you were able to take advantage of our great location to be able to enjoy everything you wanted while in the area. We thank you for letting us know your experience with us. Please think of us as your home away from home. Come back soon!
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English first
Elgin, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 8, 2012

We stayed for 2 weeks in a self catering apartment, it was rental rather than timeshare.

The location is great, with Disneyworld just 30 minutes drive away and Universal Studios 5 minutes away. It's just across the lake from Wet and Wild.

Everything was fine, we had regular housekeeping replenishing our supplies and cleaning up. We were initially worried about getting bothered about signing up to a timeshare, but we weren't asked once about signing up to one. At the start of our visit we were asked if we needed tickets for any shows or attractions, we declined and that was it.

Issues I should probably point out are
- Check on the website to get a view of the room so you get a good idea of the size of it.
- Although it sleeps 6, our living room only had a 3 seater sofa and a few bar chairs.
- The paid for WiFi which was good speed (5mb download 1.5mb upload) has a restriction that you can only use one device.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank randomelginguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review, July 26, 2013
Thank you for your review. Thank you for letting us know what we are exceling in and some areas that need work. The satisfaction of our guests is our top priority. We hope you will stay with us again and allow us the opportunity to not just meet but exceed your expectations.
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Bangkok, Thailand
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed May 1, 2012

Stayed with 2 friends during Easter weekend. The place was fully booked but we got a great room with the view of the water park across the street. This is a time-shared place so it is a little dated but well maintained. Great location to universal and about 15 mins drive to Disney. Nothing fancy but if you look for something simple and practical this is a good place for value compared to the resort properties.

  • Stayed April 2012, traveled with friends
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Helpful?
Thank PoppyLV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review, July 26, 2013
We are so happy to know you find our resort. As you discovered, we are in the perfect location to nearly everything Orlando has to offer; the attractions, dinning and shopping. We appreciate you choosing Westgate and we look forward to you visiting us again soon!
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 29, 2012

Housekeeping didn't clean room all week. Never had a roach problem until this stay. Receptionist was very nice until we told her we were not going to a time share presentation. What a joke!!!

  • Stayed April 2012
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Helpful?
1 Thank like2travelone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review, December 21, 2015
Thank you for taking the time to write a review. We have renovated our property since you last visited and welcome you back to see what we now have to offer.
Best regards,
Ray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tecumseh, Canada
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 26, 2012

This hotel is located in a perfect location for going to Universal Studios. It is also located across the street from Pirates Dinner Adventure, Buffalo Wild Wings, TGIF and so many more restaurants. There is a great strip to walk down to get small trinkets. There is also a small midway that has gocarts, arcarde, rising-turning-swing and more. There is so much to do at night it was awesome. You are also close to Aquatica which was amazing...part of Seaworld.

The Resort was extremely clean. The room layout was perfect for our family. The only thing I did not like was that the pool did not get much sun but the water was always warm and it was a fair size. The Resort allows dogs...so for you dog lovers it is great as it has a doggie babysitters.

You can also buy tickets to any of the tourist attractions right at the hotel and saves you from standing in line at the attraction.

Our family of 5 had an amazing time and would definitely go again but I think we are Disney-out as we have been several times.

  • Stayed March 2012, traveled with family
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Helpful?
Thank cindy_ivy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review, July 19, 2013
We love to receive reviews where our guests had a great time at Westgate Palace! It is good to know you were able to enjoy our convenient location and the room amenities. We thank you for letting us know your experience with us. We hope that we can provide your family with many happy memories in years to come.
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Level Contributor
43 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 257 helpful votes
Reviewed April 15, 2012

This is a nice enough hotel for Orlando but the one thing that struck me was the lack of light coming into our suite. The room windows were really small, and the sun was on the wrong side of the building, so it seemed very dull when we arrived. But the room (a two bedroom suite) was well designed with just about every amenity you could think of. It was clean too, but I was glad we were only in it one night and that Orlando has enough to do to ensure you are not stuck in the hotel all day. Located at the end of International Drive, the traffic can be a bit of a nightmare if you hit it at the wrong time, and International Drive is irritating in itself. It's busy and jammed with wandering Brits wondering where the pavements are and running across the road like they are at Blackpool in their search for a pub selling Smirnoff Ice and Bacardi Breezers on Happy Hour.

  • Stayed April 2012, traveled with family
    • Value
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Helpful?
1 Thank uryjm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review, December 21, 2015
Thank you for taking the time to write a review. We have renovated our property since you last visited and welcome you back to see what we now have to offer.
Best regards,
Ray
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iver Heath, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 15, 2012

Just wanted to share our view. We spent about 8 days in a two bed, 2 bathroom room. All I can say it was a lovely place. No hard sell of timeshare. Very clean. Flat TV's and dvd player in each room, full kitchen, with washer and dryer (Used a few times).

We were on the 19th floor with a lake view. The Westgate Palace is a very good location for Universal , about 10 mins walk, Wet n Wild , 5 mins walk, International drive 5 mins walk.

Nice pool, with a lot of seating, my only point of improvement would be that it needs a coffee lounge in the evenings. Very friendly staff, nothing was an issue. As we were not used to a US washing machine, a quick call had someone up to show us how everything worked.

Would defo recommend to a family. We had a car so can't comment on transport.

Outlet shopping was a mile away, lots of places to eat within 5-10 minute walk. Got a great deal for a air boat ride (worth doing) at the hotel attraction shop.

Room Tip: Go for a high floor, block B , lake view
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  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kap070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review, December 21, 2015
Thank you for taking the time to write a review. We have renovated our property since you last visited and welcome you back to see what we now have to offer.
Best regards,
Ray
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westgate Palace Resort

Property: Westgate Palace Resort
Address: 6145 Carrier Dr, Orlando, FL 32819-8254
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Top resorts Hotel in Orlando
#49 Luxury Hotel in Orlando
#126 Business Hotel in Orlando
#165 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westgate Palace Resort 4*
Number of rooms: 408
Official Description (provided by the hotel):
A Stylish, Two-Towers Vacation Resort in the Heart of Orlando Westgate Palace Resort is an amazing two-tower, lakeside Orlando, Florida, hotel that lies just off world-famous International Drive and within walking distance of Wet 'n Wild(R) Water Park and more than 200 specialty shops and family-friendly restaurants. Guests enjoy spacious accommodations that feature all the comforts of a fully furnished home and a multitude of onsite amenities, including a heated outdoor pool, hot tub, Pool Bar and much more. ... more   less 
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Also Known As:
Westgate Palace Hotel Orlando
Westgate Palace Orlando

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