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“Not What You Expect From Hilton”

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Homewood Suites by Hilton Orlando-Nearest to Univ Studios
Ranked #56 of 337 Hotels in Orlando
Certificate of Excellence
connecticut
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Not What You Expect From Hilton”
Reviewed July 24, 2008

My family and I stayed at this hotel for 2 nights in the middle of June after staying on property at Universals Portofino Bay Hotel.My overall impression was this hotel was very below average and I have no idea how this property is rated so highly on tripadvisor ,which is why I booked this hotel in the firstplace at a very inexpensive rate.
Upon arriving and entering our 2 room suite the beds where very warn and the room at best adequate.These beds had no support and a terrible comfort level. I tried another room with the same results so we just settled in and decided to make the best of it for a short stay as we wouldn't be in the room that much.The furnishings were also very drab with a view of the highway.
The pool is very small so we used the much nicer one across the street at the Hilton Garden Inn.The buffet food was very unappealing to us so we didn't partake in it and it looked rough . Interestingly across the street at the Hilton Garden Inn the breakfast was made to order and served in a much nicer environment in the restaurant .The final negative was that the morning we went to check out we found dirty towels and somebody elses bathing suit under other towels on our towel rack. Housekeeping left a little to be desired.
The positives are that the front desk employees were very nice and the Manager did take off one nights stay for the laundry incident. I used to manage hotels so I understand that sometimes these things happen even at the top flight properties.
My question is how is it that the Garden Inn across the street is rated in the 70s on Trip Advisor and this hotel is top 20?It is clear that the other property is a much better hotel.
Bottom line is if you are very budget conscious you may get a great rate at this hotel but bottom line is you get what you pay for!!! If you pay over $99 a night at this hotel you are paying too much.

  • Liked — Nice front desk staff
  • Disliked — Terrible beds
  • Stayed June 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank shamrockConnecticut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Puerto Rico
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 23, 2008

We stay here for a period of 15 days. The rooms were very comfortable and clean. The room very spacious, comfortable beds, and big bathroom considering it to be a hotel bathroom.

Great location, close to everything, especially Universal Studios and IOA. Complimentary computer center but every day I trie to used them was full.

The breakfast didn't had a lot of variety but you cannot ask for a great buffett considering it is complimentary. The manager's reception on the afternoons the days we tried it wasn't bad either. The breakfast included: scrambled eggs, sausage, corned beef, potatoes, bread,bagels,croissant, dry cereals, etc. The complimentary light dinner had a different thing each night and included items like: lasagna, chicken alfredo, tuna salad, shepperd's pie, asian stir fry, etc.

For the value and quality will stay here again.

  • Liked — The location
  • Disliked — Not many tv channels choices
  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank MarjorieC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pcbgirl0806
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 21, 2008

The three of us (two adults and a teenager) stayed at the Homewood Suites just after the 4th of July. We were surprised to find there was construction out front for a new wing, but it didn't impact our stay (with the small exception that the driveway was blocked on one end). The room was somewhat smaller that other Homewoods I've stayed at, but we got a great rate online as a Hilton Hhonors Gold member. The free breakfast and evening happy hours, again, were not as good as other Homewoods, but it was nice to have the option to use either their pool or the one across the parking lot at the Hilton Garden Inn (note: there are pool towels between the pool and hot tub in the wooden closet on the deck). The teen was quite pleased with the pullout sofa...it was more of a hammock style, without the bar in the middle. We left a few dollars for a tip for housekeeping daily and were rewarded with clean dishes daily and adorable towel figures. We weren't impressed, however, with Universal Studios (except the Twister show) and decided to go to the Magic Kingdom, which is about a 30 minute drive away (a bit far). Because of our dissatisfaction with Universal, we are unlikely to stay here again, but it's a great, value-added option. We enjoyed our stay. p.s. If you have an even-numbered room, you will hear the freeway noise but can see fireworks from Universal.

  • Liked — Separate closed off bedroom area.
  • Disliked — Small rooms.
  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pcbgirl0806
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 13, 2008

as someone who holidays in orlando every year, i would like to think i knew quite a bit about where to stay. Needing a place to stay for a couple of nights before going to a villa i read previous reviews and plumped for the homewood suites at universal studios. Thanks to trip advisor i was not dissapointed. The rooms were clean and spacious and even the sofabed was comfy. the managers reception at nights was great and the breakfasts every morning are terrific--my kids got to make their own waffles! a fun experience even if they do taste vile. Breeakfast was never the same and always more than enough to set everyone up for the day. think of the money and especially TIME saved in nipping downstairs with no bill to pick up after!!!
the pool was lovely (not petty enough to let a bit of work annoy me) and loads of pool towels and seats-even cabanas! the drinks machine was in use all day by everyone which was great but maybe not supposed to be ! the only downpoint was the lift-only one in building so was a bit slow but hardly worth mentioning. anyone going to orlando should seriously think about staying here--or at any HOMEWOOD SUITES. we did a bit of travelling and found homewood suites kinda dictated our route YES, THEYRE THAT GOOD

  • Liked — large clean rooms. free managers receptions and breakfast
  • Disliked — nothing
  • Stayed June 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank joanne b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 25, 2008

Stayed here with family (5 of us) for two weeks in August 2007. Had previously stayed at The Crowne Plaza Universal and Residance Inn Seaworld. Decided to stay at the Homewood due to the good feedback and high ranking on Trip Advisor.
On the whole, we had no complaints with the Hotel. Room was comfortable and fairly spacious and the breakfast was ok, if not somewhat repetitve. Pool is average size and no problem getting sunbeds etc as there were not many users of the pool when we were there. Staff were polite and friendly. My only comment would be that this is an above average Hotel and I am struggling to see how it ranks as highly as it does compared with some other hotels. For example, of the three hotels I have stayed in I would rank this in a close third place (prefer Residance Inn). We paid £820 through Hotelopia which I think is good value.
Hope this helps.

  • Liked — Room Size
  • Stayed August 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Tynesidetraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed June 19, 2008

We get in a plane. The plane lands in Orlando with us still in it. Goal #1 achieved. We planned to take the Lynx bus #42 to the Homewood Suites hotel for $1.50/each but the plane was late and we wanted to get in that pool so… taxi it is and $47 later we are at the Homewood Suites [HS] Nearest Universal. Check-in is pleasant and we have a view of the pool plus a vast dustbowl or mud pit depending on the weather. We learn later that HS is building another wing to the hotel with 2-bedroom suites on top of the dustbowl. We get to the pool, which is okay but a little small and somewhat crowded. Not to worry, the Hilton Garden Inn across the parking lot has a LOVELY pool with tropical landscaping and a tikki bar and the HS encourages you to use their facilities. So we do. Ahhhhh. Monday-Thursday at Homewood’s a light dinner and cocktail hour is served included in the room rate. What gets plunked down into the warming pans tonight? Why, it’s Sloppy Joes, rice, rice pudding (I am not kidding, rice for side dish and dessert) and salad sans tomatoes. The two wines are Red and Pink (no white, but the server says strangely that it’s WHITE Zinfindel). The beer is Bud lite.

In case you don’t know, each Homewood Suites (under the Hilton Hotels collection) is independently owned, operated, and must meet minimum standards. Our favorite, in downtown Chicago, sports high end furnishings, comfy beds and high quality food & drink offerings and a somewhat indifferent staff. This HS has a very friendly front desk staff, but an almost surly serving staff. The breakfasts are better, but we are not choosy breakfast eaters. Give me an English muffin and some O.J. and all’s well. One morning though, a pan of French Toast sticks was sooo soggy and yucky looking the natives revolted and the “sticks” were taken hurriedly back for some more prep work.

I am loathe to give a less than four-circle review, but I have to dip down to three for this one. The rooms are average for Homewood Suites. We like the kitchen and two rooms. With a mom, dad and two teens, it's a good way to go. The pull out sofabed was among the more uncomfortable I've slept in, though. All in all, it was an okay place to stay, but I am grading them compared to other Homewood Suites we have stayed in as Hilton Honors members. Others who experience this kind of hotel for the first time may have a better impression.

  • Liked — Pool across the parking lot
  • Disliked — Food quality
  • Stayed June 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Karen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, N Ireland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 17, 2008

Stayed for 10 nights May 08. Perfect location for holiday in Orlando - the staff were so friendly and helpful and the hotel had thought of everything! Fresh towels were provided for the pool - managers special drinks and snacks Mon-Thursday were fantastic and just what was needed after a hard day's park hopping. Room was spacious and had every amenity necessary . Shuttle buses were very convenient also. Cannot fault this hotel in anyway and cannot wait to return.

  • Liked — Everything!
  • Disliked — Nothing!
  • Stayed May 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank DingBelfast_NIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Orlando-Nearest to Univ Studios

Property: Homewood Suites by Hilton Orlando-Nearest to Univ Studios
Address: 5893 American Way, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Romantic Hotel in Orlando
#38 Business Hotel in Orlando
#55 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Orlando-Nearest to Univ Studios 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Homewood Suites Orlando-Nearest To Universal Studios Hotel Orlando
Orlando Universal
Suites Orlando
Homewood Orlando
Homewood Universal Suites
Orlando Homewood Suites

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