My family and I stayed at this hotel for 2 nights in the middle of June after staying on property at Universals Portofino Bay Hotel.My overall impression was this hotel was very below average and I have no idea how this property is rated so highly on tripadvisor ,which is why I booked this hotel in the firstplace at a very inexpensive rate.
Upon arriving and entering our 2 room suite the beds where very warn and the room at best adequate.These beds had no support and a terrible comfort level. I tried another room with the same results so we just settled in and decided to make the best of it for a short stay as we wouldn't be in the room that much.The furnishings were also very drab with a view of the highway.
The pool is very small so we used the much nicer one across the street at the Hilton Garden Inn.The buffet food was very unappealing to us so we didn't partake in it and it looked rough . Interestingly across the street at the Hilton Garden Inn the breakfast was made to order and served in a much nicer environment in the restaurant .The final negative was that the morning we went to check out we found dirty towels and somebody elses bathing suit under other towels on our towel rack. Housekeeping left a little to be desired.
The positives are that the front desk employees were very nice and the Manager did take off one nights stay for the laundry incident. I used to manage hotels so I understand that sometimes these things happen even at the top flight properties.
My question is how is it that the Garden Inn across the street is rated in the 70s on Trip Advisor and this hotel is top 20?It is clear that the other property is a much better hotel.
Bottom line is if you are very budget conscious you may get a great rate at this hotel but bottom line is you get what you pay for!!! If you pay over $99 a night at this hotel you are paying too much.
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- Also Known As:
- Homewood Suites Orlando-Nearest To Universal Studios Hotel Orlando
- Orlando Universal
- Suites Orlando
- Homewood Orlando
- Homewood Universal Suites
- Orlando Homewood Suites