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Homewood Suites by Hilton Orlando-Nearest to Univ Studios
Ranked #56 of 336 Hotels in Orlando
Certificate of Excellence
Littlehampton, United Kingdom
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Had a great stay”
Reviewed May 18, 2013

We stayed at this hotel because of its proximity to Universal Studios. We didn't try for the transport because of the negative comments on the site - we drove and paid the $15 parking. The hotel was clean and comfortable, the suite was well appointed and had everything we needed. I had thought the web site had mentioned safes in the rooms but I may have been mistaken, the hotel does provide a limited number of safety deposit boxes.
The welcome from reception was excellent and the staff all appeared helpful and friendly. Breakfasts were fine, not sure why some people have been negative about the breakfast because it is a good breakfast buffet with lots of choice.
We only had one problem - do not stay in room 103 because you are next to the lift shaft and it kept me awake most of the first night - no fun after a transatlantic flight. Hubby thought I was exaggerating until night 2 when he was kept awake - I wore ear plugs that night! It seemed petty to ask to change rooms for our third and last night there so we put up with the noise.

Room Tip: Avoid room 103
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Flyingnurse090
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith B, General Manager at Homewood Suites by Hilton Orlando-Nearest to Univ Studios, responded to this review, May 28, 2013
Dear FlyingNurse090,
I am so pleased to hear that you enjoyed your visit with us. Your compliments towards my staff are especially appreciated as I know they truly enjoy going out of their way to please our guests. We review all guest feedback to continually improve our service, and have worked with our breakfast display to try to improve the visibility of those items sometimes mentioned as missing which were sometimes less visible. When your travels bring you back to Orlando we do hope to see you again, and we'll be happy to find you a suite in a quieter part of our hotel.

Warm Regards,
Keith Beears
General Manager
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1,541 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (179)
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English first
USA
Level Contributor
178 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed May 18, 2013

It is nice to have an apartment style hotel room when away from home. Rooms are smaller than other suite hotels I have stayed in, but adequate for our needs. Bright colors go with the beautiful Orlando weather. Nice to have a full sized refrigerator even though breskfast and an evening meal are included. Close to great shopping at the a premium outlet mall and Milenia mall too. I prefer a more central location on International Drive but would consider returning to this hotel if the price is right.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
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Helpful?
1 Thank Bertha55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith B, General Manager at Homewood Suites by Hilton Orlando-Nearest to Univ Studios, responded to this review, May 28, 2013
Dear Bertha55,
Thank you for sharing your feedback regarding your visit to our Homewood Suites. I am happy to hear that you enjoyed your visit with us and found our suites to offer some of the comforts of home. When your travels bring you back to Orlando we do hope to see you again.

Warm Regards,
Keith Beears
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pensacola, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 16, 2013

Great place to stay, clean,new, smelled good, beds were great. The breakfast was wonderful but we didn't get to experience the welcome home meal as we were still out enjoying the attractions. Did have a dip in the pool when we got back. Thank u for keeping the pool open until 10:00

  • Stayed May 2013, traveled with family
    • Value
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Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Liann H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith B, General Manager at Homewood Suites by Hilton Orlando-Nearest to Univ Studios, responded to this review, May 28, 2013
Dear LiannH,
Thank you so much for your glowing review of our Homewood Suites. Your comments regarding our Housekeeping performance are especially appreciated as these ladies take great pride in making our guests comfortable. I am so glad to hear that you enjoyed your visit. With so many hotel options in Orlando, we are pleased that you chose our Homewood Suites and we hope to see you again when your travels bring you back to our city.

Warm Regards,
Keith Beears
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 15, 2013 via mobile

We booked this hotel for one night based on the nice pictures the hotel website and our need for a large suite for our family. We were happy with the size and amenities in the suite but that was it. Unfortunately, the pics can't convey how dirty and worn the hotel is.

First, the suite was very dirty. My husband discovered a dirty toilet when he went to use it. It didn't appear to have been cleaned or even flushed completely. There was hair on the floor and mildew in the shower. The floors in both the hall and suite needed vacuuming. The blanket for the sofa bed smelled like it had been used repeatedly without washing. We ordered a crib which was delivered by a security guard who didn't offer to help us put it together and brought no linen for it. We had to use a towel.

The door handles and light switches were greasy. The thermostat in the room was broken.

On the positive side, the breakfast in the morning was very nice. The dining room is also a bit worn but the breakfast staff was very nice and the food was great!

It was a disappointing stay!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
4 Thank Minivanmom2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith B, General Manager at Homewood Suites by Hilton Orlando-Nearest to Univ Studios, responded to this review, May 17, 2013
Dear Minivanmom,

You should feel all of the comforts of home when staying with us. In reading your comments, I understand that we did not meet our expectations. I assure you that your experience is not typical for our guests. Please accept my sincerest apologies and know that each comment-from housekeeping to crib installation, is being addressed. We are constantly working to improve and we had just finished replacing the last of the carpet in our suites during your visit. We hope you consider giving us another chance to welcome you to our hotel.

Kind regards,
Keith Beears
General Manager
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Pennsburg, Pennsylvania
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 14, 2013

This is a nice hotel and we had a nice stay there. It was a 20 minute walk to Universal which was nice when the shuttle wasn't convenient. Breakfast was good, but the food at dinner could have definitely been better. Staff was friendly.

  • Stayed May 2013, traveled with family
    • Value
    • Location
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Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Josh-from-PA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith B, General Manager at Homewood Suites by Hilton Orlando-Nearest to Univ Studios, responded to this review, May 28, 2013
Dear Josh-from-PA,
I am so pleased to hear that you enjoyed your visit with us. Your compliments towards my staff are especially appreciated as I know they truly enjoy going out of their way to please our guests. I also appreciate your honest feedback regarding dinner, and want you to know that we are continuing to work to improve in the consistency and quality of our menu and the food we offer. When your travels bring you back to Orlando we do hope to see you again.

Warm Regards,
Keith Beears
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Simons Island, United States
1 review
Reviewed May 10, 2013

We will stay here for all of our future visits to Universal. Clean, considerate staff, great pool and tiki bar at the hotel next door available for guest's use, close to Universal, free breakfast, free shuttle. Excellent!

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Jolee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith B, General Manager at Homewood Suites by Hilton Orlando-Nearest to Univ Studios, responded to this review, May 28, 2013
Dear JoleeB,
I am so pleased to hear that you enjoyed your visit with us and genuinely appreciate your declaration that you will be back considering the hundreds of hotel options in Orlando. Your compliments towards my staff are especially appreciated as I know they truly enjoy going out of their way to please our guests. When your travels bring you back to Orlando we do hope to see you again.

Warm Regards,
Keith Beears
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Almere, The Netherlands
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 10, 2013

It was great being back again. I've come here in this Hotel since it was opened in 2001 and will keep coming back again and again. Every staff (Keith Bears, Petra, Veronica,Paola,Alicia, Matt, Larry, Jimmy, Maria, Italo, Dinny, Portia, Jackie and so many more) of this hotel sure knows how to make a guest feels like a real guest and gives you really the feeling you are home away from home..It's not only how they treat their guests, it's how they work together, that makes the bond strong and has an effect on how a guests feels. This is why I want to come back over and over again..Thanks you all again.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Lucinda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith B, General Manager at Homewood Suites by Hilton Orlando-Nearest to Univ Studios, responded to this review, May 28, 2013
Dear Lucinda,
It's always so nice to see you back and to chat with you. Your comments have been shared with the team and it's truly a pleasure to have you with us. I appreciate your feedback and look forward to many more visits ahead.

Keith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Orlando-Nearest to Univ Studios

Property: Homewood Suites by Hilton Orlando-Nearest to Univ Studios
Address: 5893 American Way, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Romantic Hotel in Orlando
#38 Business Hotel in Orlando
#55 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Orlando-Nearest to Univ Studios 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Homewood Suites Orlando-Nearest To Universal Studios Hotel Orlando
Orlando Universal
Suites Orlando
Homewood Orlando
Homewood Universal Suites
Orlando Homewood Suites

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