My friend and I ate last night at the South Orange Blossom Trail El Pollo Tropical location which is across the street from the Florida Mall. First I would like to say, that we love El Pollo and we've eaten at several locations and will continue to do so. The new West Melbourne location is the best!
Anyway, back to the SOBT location, we got our food and tried to find a clean table to no avail. We decided to wash a table with some napkins ourselves. I proceeded to the condiment bar with all the fantastic tasting condiments that are available there (i.e., salsa, garlic sauce, onions, jalapenos, barbecue sauces, etc.) and I slipped on the garlic sauce that was all over the floor. I had to tip toe over the mess that was all over the floor to try to obtain the delicious condiments which are very necessary to the overall experience of the food! My shoes and the bottom of my jeans were covered in garlic sauce.
I spoke to the Manager after eating and she said that she cannot get her employees to clean the restaurant. Perhaps some retraining is necessary; however, I have to give the manager credit she did start cleaning the restaurant as we were leaving. There was food and paper products all over the entire floor and as I mentioned, not one table was clean. The condiment table was a mess too. Fantastic tasting food unfortunately, it's a filthy restaurant, which of course takes away from the entire experience.
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