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“Front Desk staff could do with some smiles!”

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Ramada Plaza Resort and Suites Orlando International Drive
Ranked #234 of 338 Hotels in Orlando
On the beach
Level 4 Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Front Desk staff could do with some smiles!”
Reviewed April 6, 2013

Booked this hotel since it was on I-Drive and has a shuttle to Universal Studios (which picks up other passengers from surrounding hotels), mini suite, kitchenette and separate living area. Walls were a bit thin, since we heard the neighbours clearly. This was my first Ramada experience. The hotel itself was not bad, great location with Whirly Dome, CSI and gator golf 2 mins away. They were many fast food/restauants close by and a mart for water and snacks. Breakfast was meagre, and we never got to use our free drink chits, since the bar was always closed when we returned or were leaving. Just thought the front desk staff we had to deal with could have been friendly made us feel welcome, but instead they (2 front staff ladies), made us feel like we were nuisances when we asked questions about the i-ride trolley and complained that our trash had not been removed for 2 days. Would I stay here again?? Maybe not!!

  • Stayed March 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VenusOnthebeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (287)
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 5, 2013

Well the title says it all. We had bedbugs! I was staying with my mother, my husband and our 3 daughters. We saw one then another then another and so on.....we called down to the desk and asked for a manager and we were told there wasn't one there at night. They sent someone up to help us move to another room which we thoroughly inspected before staying. My daughter ended up covered in bites and all they did was offer to wash our laundry for us. I have called corporate ramada who suggested that I call the owner becaise it is privately owned which I did and got a run around and a promise of a call back that I have yet to receive. Besides the bed bug experience the hotel is a joke. You walk into this beautiful lobby with this nice open pool and hot tube outside. But once you head to your room you realize that your sent to a separate back building that looks more like a crappy motel. I will continue to spread what happened to anyone that will listen.....DONT STAY HERE!!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jentao23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
Reviewed April 3, 2013

Our room !!! club level sweet and stayed over a week with my family it's nice satisfied with big room plus Kitchenette and clean .the promotion about club side it's worth it ! good value...fair price and service is very good especial mentioned to Lee and Robert for a job well done you're both and asset to the hotel ....We like the location accessible to resorts and shopping malls and highways . parking is average . the least is the waffle maker (only one ) needs extra waffle maker and rooftop closing time (too early) just back from resort need time to relaxed. my family likes to stay there again :-)

Room Tip: have a club suite lake front it has a nice view ...... there promotion very good
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank familyfofun2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Grange
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 3, 2013

We checked on line for a hotel close to the airport for one night as we had an early flight. They had the best rate and as it turned out , the best service and great hotel for the money. We had a mini suit with all the amenities you could want. It was very clean and well appointed. . Nice , pleasant staff. I will diffidently stay here again the next time I am in Orlando.

Room Tip: Big Our room faced the airport but, we didn't hear a plane takeoff all night. Rooms were quiet.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank helton100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaIdrive, Guest Relations Manager at Ramada Plaza Resort and Suites Orlando International Drive, responded to this review, April 4, 2013
Dear helton100,

Firstly thanks for taking time to provide feedback. WOW 5 stars greatly appreciated. All departments will be happy to hear this great news. Thanks again and hope to see you on your next visit.


Highest Regards,
Ramada Plaza Resort & Suites International Drive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza Resort and Suites Orlando International Drive

Property: Ramada Plaza Resort and Suites Orlando International Drive
Address: 6500 International Dr, I-4 Exit 74-A, Orlando, FL 32819-8218
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #234 of 338 Hotels in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Plaza Resort and Suites Orlando International Drive 3*
Number of rooms: 295
Official Description (provided by the hotel):
Offers: All Rooms are Lakeview offering Double Queen Beds or Kings. Free use of Microwave/Refrigerator. Free Cont'l Breakfast. Free Transfer to Magic Kingdom. Free Wi-Fi. ... more   less 
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Also Known As:
Ramada Inn International Drive Orlando Hotel Orlando
Ramada International Drive Orlando
Ramada Orlando
Ramada Inn Orlando

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