The Spa is fantastic. What makes it special is not just the facilities, it is the quality of the services and the friendliness of the people.
The massage therapist was excellent. She gave me a very relaxing massage. Exactly what I needed. Her name is Andrea Ulloa. I would definitely ask for her on my next visit.
The esthetician was outstanding too. I was going to have a signature facial but she recommended the Anti-Aging one and I don't regret paying extra for it. My face felt a lot better after the 50 minute facial. Her name is Deborah Buffa and she is very knowledgeable.
Regarding the hotel staff, I have to say that they do everything they can to make you feel like if you are the only guest in the hotel. The In-room dinning personnel have been very courteous. I have ordered from them 3 times and the persons that have delivered my food are excellent and so friendly. The food came before 25 minutes. That is excellent too.
An example of how they go beyond their responsibilities to help you is that when I was heading to the Spa, I was very tight on time and a lady that worked in the Conference Rooms took the time to walk me to the entrance of the Spa. This is an example of exceeding your expectations regarding quality and friendliness in a hotel employee.
When I got here last night, I was not impressed with the room, compared with the other Ritz Carlton where I have stayed before but I am truly impressed by the commitment to service and quality of the personnel in this hotel. At the end, they are the ones that make the difference between ordinary and extraordinary. Here they are A plus. You always expect good service in this hotel category but here I have noticed a real commitment to make your visit special.
- Official Description (provided by the hotel):
- This 500-acre nature inspired luxury resort is located 10 miles from Walt Disney World; 10 miles from Airport and 7 miles from Universal Orlando. Guests can enjoy on-site eco-tours, kayaking, fishing, tennis courts, championship golf course, award-winning spa with adult-only pool and dining by James Beard award-winning chefs. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Marriott, Expedia, Booking.com, Orbitz, Travelocity, Priceline, Hotwire, TravelUp, Hotels.com, HotelsforEveryone, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your The Ritz-Carlton Orlando, Grande Lakes reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ritz-Carlton Orlando Grande Lakes Hotel Orlando
- Ritz Orlando