WOW!!!!!Probably THE BEST customer service I have experienced in my life!!!! First time ever I have been offered a glass of water while checking in!!!! Not even in the best hotels in Dubai have I been offered one.That was just the start of it!! Just absolute PERFECTION!!!! Every single member of staff you walked passed greeted us with a smile and a good morning/ afternoon/ evening. The promptness in the service was something else. The hotel was immaculate with every single attention to detail taken care of. We have stayed at other Ritz hotels (Spain, London and Miami South Beach) they should ALL learn from this branch!!! How they do it I don't know!!! So much pride comes across from the members of staff it is unreal.....they make you feel as if you were the only guest in the whole hotel..just an absolute pleasure.
We were worried that the location was going to be a bit far out for Disney, but how wrong could we have been. You are right in the middle between the parks and the shopping malls. The facilities are superb. The pool is lovely and if you want a more fun ambience one you can always use the one at the JW Marriott. The Kids club is fab and lots of activities for teens and adults. I went to a gym class 'intensity'. It was great!!! Just what I needed after all the treats I had had during the day.
They have a superb spa with its own swimming pool. I believe you have to pay 25 dollars per person to use this facility yet if you are a couple who wants total relaxation this would be the pool to go to. Prices for treatments are no different to other hotels yet the setting is a dream......
Trust me....you will not want to leave!!!!
Thank you so very much for such a special stay!!!
- Official Description (provided by the hotel):
- This 500-acre nature inspired luxury resort is located 10 miles from Walt Disney World; 10 miles from Airport and 7 miles from Universal Orlando. Guests can enjoy on-site eco-tours, kayaking, fishing, tennis courts, championship golf course, award-winning spa with adult-only pool and dining by James Beard award-winning chefs. ... more less
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- Also Known As:
- Ritz-Carlton Orlando Grande Lakes Hotel Orlando
- Ritz Orlando