We have stayed at the Ritz Carlton multiple times, and this time was special as I was taking my daughter to see Taylor Swift for her first concert. We have NEVER been disappointed. But, when you are paying this way, one should never be disappointed. A few things however have affected our comfort level the last few stays, and for the cost I doubt we will stay there again until resolved.
The good? Pleasant smiling service, never too crowded, amazing food, many room service options, outstanding club level, clean pool and hot tub, great drinks, gorgeous spa.
The not as good? The lack of valet speed even when calling ahead for car, the loss of "tea time" in the club room, the fact that the club level suite has ONLY a king bed, no double options, and NO sofa bed (which, in Orlando and for close to a grand a night seems somewhat ridiculous), and the lack of thought from some staff is all a little disappointing. The hotel was out of proper cribs and only had those awful and loud pack n plays left, it took an hour to get one which meant we had already put the baby to bed in a lounge chair, and then later when we needed a pillow, despite the "shh" sign on the door, the bell was rung repeatedly. Now, none of these are earth shattering issues. But for the Ritz? A 5 star property with these prices?? I expect someone bringing a pillow, at 11 p.m. to know NOT to ring a doorbell when there is a clear sign on the door and when I gave specific instructions when calling for the pillow order. Nope, we won't be back until some of these minor issues are resolved. For this money? I expect virtual perfection, not classic 3 1/2 star problems.
- Official Description (provided by the hotel):
- This 500-acre nature inspired luxury resort is located 10 miles from Walt Disney World; 10 miles from Airport and 7 miles from Universal Orlando. Guests can enjoy on-site eco-tours, kayaking, fishing, tennis courts, championship golf course, award-winning spa with adult-only pool and dining by James Beard award-winning chefs. ... more less
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- Also Known As:
- Ritz-Carlton Orlando Grande Lakes Hotel Orlando
- Ritz Orlando