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The Ritz-Carlton Orlando, Grande Lakes
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Reviews (3,048)
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All reviewsvineyard grillhighball harvestjw marriott next doorlobby loungespa poolclub levelkids clublazy riverturn down servicebeautiful propertyluxury hotelpool stafffour seasonsfitness centerself parkupon checkgreat pool
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2,134 - 2,139 of 3,048 reviews
Reviewed February 13, 2013

I stayed here for four days in January during the PGA show (although my family and I have stayed here 6 or 8 times in the past during visits to Disney and are returning again this March). We return to this hotel because we like the location AWAY from Disney. It is an easy drive to the Disney, Universal or SeaWorld parks but we enjoy coming back to a hotel that isn't always ALL about Disney (characters, etc). The Ritz (and adjoining JW Marriott) offer a large property with spa, golf, pool, lazy river pool, kids activities. We especially choose this property as they offer a bathroom with separate tub and shower that is large and luxurious. The rooms in the Ritz are large (480 square feet for regular room and about twice that for a suite). We usually eat at Vineyard restaurant (reasonably priced, for a Ritz, with a nice wine list). The breakfast buffet is awesome (about $25 US per person) and we never had a bad meal for dinner and the entire staff has always been wonderful. We have also eaten at every other restaurant in the Ritz/JW and enjoy being able to have variety in dining options without leaving the hotel. The Ritz Lobby bar is roomy and nice and offered piano or guitar entertainment that was nice. The drinks are pricey and the service was a bit slow (often crowded). Last visit I had a garden facing room and did not experience any of the outside noise other guests mention but I did witness, upon checkout in January, many guests queued up to talk to a manager about noise in the pool facing rooms (especially lower floors). I enjoyed three rounds of golf during the visit in January and found the course to be excellent, the pace of play acceptable. I had a room deal with golf included (unlimited), which is a nice way to go if you are a golfer. Otherwise, the golf is pricey but in line with what you will pay elsewhere in Florida this time of year ($100 - $200 US per round). We used a caddie (Gaya) that I highly recommend. She was an expert at reading the greens. This service costs an extra $50 plus tip ($50) for the caddie. The golf concierge (Ricky) was also very friendly and would drop in during the round to check on us and even offered us chocolates. We ate lunch twice at the Fairways Pub and enjoyed our meal (I think I had steak salad twice). One area where we had service issues was the valet and housekeeping. EVERY time we called ahead for our car, it was not available and, upon checkout, the bellman never came to our room and we carried our own bags downstairs. Unacceptable. Otherwise, the outside ops folks at the Ritz were always friendly, opening doors, offering directions, etc. Housekeeping issue was not with room cleanliness - the hotel is very clean. The issue was that I often had to hunt for the housekeeper after she cleaned the room since she failed to leave us extra soap, shampoo, etc. Again, if you are looking for an upscale hotel while in Orlando, this property is an excellent choice.

Room Tip: High floors facing lake are nice.
  • Stayed: January 2013, traveled on business
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Thank Supernova3599
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2013

We have stayed at this property twice on the concierge floor. Except for a few Rosewood properties, we usually stay at the Ritz properties. Yes, not all Ritz properties are equal and since Marriott purchased them, they have gone downhill. However, not this one. All Ritz Carlton property managers should come and visit Orlando and their concierge floor. Service and food are excellent! Keep up the good work. It is one of our favorite places. Everything is streamlined and the client is very important to them and it shows. Love all the dining facilities except The Vineyard --- not worth the money and the other dining facilities are pricier but better. Spa with zen pool, awesome.
Puerto Rico RC --- you definitely need a field trip to this property for service, ambiance and having your staff look professional and clean.

Room Tip: Only concierge level! Great value.
  • Stayed: April 2012, traveled as a couple
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Thank I5678910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2013

First of all, let me say that I have never been to an hotel where the staff are so polite and friendly and that the hotel was spotlessly clean, both of which are a huge plus, but something I would expect of the Ritz Carlton.

The grounds were nice, but certainly not spectacular, in fact the butterfly garden (which may have been part of the adjoining JW Marriott consisted of two dead looking bushes..... Given this is winter in Florida and all the colorful plants thrive at this time of year, the landscaping was not up to par with many other bordering large hotels.

Now the complaints:

We were on one of the upper floors and you could hear every word of conversation on the pool deck, in fact in the evening you could hear so clearly you could join in.....

At 9:00 am every morning out came the man with his leaf blower and it took him a full 1 hour 15 minutes to do the pool deck and the fountain area, which again because the sound travelled so badly was like having him leaf blowing our room. Whilst 9:00 may not affect everyone, when I am on vacation I want to get up when I want to, not because I cannot stand the noise anymore......

Rooms were nice, but to be honest no better than any other up market hotel.....

The smell of dirty cooking oil pervaded the lobby level so badly one night that guests were left feeling nauseated by the smell and when I came back from an evening out 4 hours later, it could still be smelt.

The internet in the rooms was an absolute pain in the rear. They do have an IT department who help, but why should it be so difficult to get more than 1 device on the wireless system. I gave up.

Pool was cold, I only saw one person in there in the 5 days I was there. If you are paying Ritz prices, shouldn't you be able to swim in relatively warm water?

For me, the stay was a huge disappointment and I will probably not bother ever staying at a Ritz Carlton again, I can put my hard earned cash to better uses.

  • Stayed: February 2013, traveled as a couple
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1  Thank sue45551
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2013

Just back from our fourth visit to the Ritz Carlton Grande Lakes and yet again they have left us feeling that there could be few hotels in the world that could deliver better service. It is not over the top, it is not forced, nor is it just a matter of training.................it is service delivered by people who genuinely appear to care. We admire everything about this hotel so much, the calmness in what is a busy location, the little extras that they do to make it special e.g. the chef from the poolside restaurant came personally to deliver a complimentary dessert to us after my husband got onions on his burger when he had specifically asked for none. Nothing is too much trouble at the Ritz-Carlton and we will be returning. Great location for Disney, Seaworld, airport etc.

Room Tip: Rooms overlooking pool and golf course are great..................fab view to wake up to.
  • Stayed: February 2013, traveled as a couple
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Thank Hilz_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 8, 2013

I stayed here for 3 nights to attend a convention. I am not a golfer and cannot speak to that side of things but the facility is very impressive and suited business needs very well. My room was spacious, nicely furnished and well-maintained. Housekeeping was impeccable and the staff were very helpful and friendly; room service was quick and accurate (tipping included on the bill which I appreciated); and the desk staff wonderful. I needed two detailed restaurant bills for expense reporting purposes, which had to be ordered separately, and the desk agent had the information I needed waiting in my e-mail box by the time I returned to the office.

The hotel grounds are spacious and while the weather wasn't warm enough for the swimming pool to generate any interest among the guests, the facilities looked very nice. The wi-fi signal was a bit weak in my 12th floor room, but that's not much of a negative. Highly recommended.

  • Stayed: February 2013, traveled on business
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Thank timminn49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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