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“Perfect Get Away!”

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Crowne Plaza Orlando - Universal Blvd
Ranked #143 of 338 Hotels in Orlando
Anna Maria Island, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect Get Away!”
Reviewed May 15, 2013

We needed to do it all in one 24- hour period and The Crowne Plaza Orlando Universal provided everything to make it happen! Not knowing where to stay- we used Trip Advisor. Thanks fellow travelers! From the moment we arrived, Ricardo was very welcoming and friendly. He went the extra mile. It was a 65th Birthday celebration and he let us know it was important to them. We paid the slight extra to stay in a whirlpool suite on the 15th floor- Wow! We were impressed- we received amenities we did not even know were available. After a long fun day @ Universal/ Islands of Adventure, right down the street, Ali served up one of the best pizzas we've ever had. The room was beautiful and very clean. I woke up early just to enjoy the peace. Vicki in the guest courtesy lounge was very friendly, helpful and provided an excellent breakfast. Felicia from housekeeping was quick in providing extra needs. I never write these sort of things... or get people's names. This get away was too perfect and I have to say thanks and share! I will not wait 5 years for another- we will be back soon. Thank you!

Room Tip: 14th & 15th floors provide courtesy lounge with snacks and drinks enough for a meal in the after...
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  • Stayed May 2013, traveled as a couple
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Helpful?
1 Thank Foundtheisland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClaudineJBinz, Guest Relations Manager at Crowne Plaza Orlando - Universal Blvd, responded to this review, May 27, 2013
Dear Foundtheisland,

Happy 65th Birthday once again from the whole staff at Crowne Plaza Orlando Universal! You will be delighted to learn that Ricardo was nominated and won Manager of the Quarter last month, and I am sure you will agree that it was well deserved. The whole staff loves to learn about all of our guests and make their stay magical. I will let him, Ali, Vicki, Felicia and the kitchen staff know all about the kind words you shared. We are glad that our service excited you so much that you took the time to share it with other travelers.

We look forward to welcoming you back again soon, and we agree 5 years is WAY too long to wait.

Yours in Service,

Claudine Binz
Director of Guest Services
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ireland
Level 4 Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed May 15, 2013

Stayed here for one week as part of our honeymoon. Everyone from reception staff to waiters/waitress's were very friendly and hospitable. The room was on the 7th floor, it was large, comfortable and clean. We had a pool view which was nice. The room was cleaned every day.
The pool are was also nice with plenty of loungers and a small cocktail bar. Plenty of clean towels to use as well.
We got breakfast here and it was excellent with a good buffet choice. You are also well located near to the main attractions(i drive bus or taxi)and the hotel does offer complimentary transport to the parks(book at reception).
So overall thumbs up to the staff for a good job.

  • Stayed April 2013, traveled as a couple
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Helpful?
Thank neverafree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClaudineJBinz, Guest Relations Manager at Crowne Plaza Orlando - Universal Blvd, responded to this review, May 27, 2013
Dear neverafree,

Congratulations on your recent wedding from the entire staff at Crowne Plaza Orlando Universal! We are honored that you stayed with us for this special event in your lives and am glad that we were able to provide you with a clean room and friendly and hospitable staff. The pool is a great place to relax and have a cocktail and enjoy the warm Florida weather. The breakfast buffet is one of my favorite things, no matter what I am in the mood for it is there waiting for me.

Thanks for the Thumbs up and in return we hope we will see you next year for your anniversary, maybe we can become a family tradition!

Yours in Service,

Claudine Binz
Director of Guest Services
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Stuart, Florida, United States
1 review
Reviewed May 15, 2013

We came for our one year anniversary and we were treated like royalty. We were able to upgrade to the executive level. The view from the room was gorgeous. We were treated very kindly by all staff, which made our anniversary so memorable.

Room Tip: Rooms in the executive level are more private and have a great view.
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  • Stayed May 2013, traveled as a couple
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Helpful?
Thank Patrice511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClaudineJBinz, Guest Relations Manager at Crowne Plaza Orlando - Universal Blvd, responded to this review, May 27, 2013
Dear Patrice511,

Happy Anniversary from the entire staff at Crowne Plaza Orlando Universal! We love to treat our guests like royalty especially when they are celebrating a special event in their lives. The view from the 14th and 15th floors are indeed breathtaking. Since you live so close we hope we will share other special events and create more memories for you and your family.

Thank you so much and we hope to see you again soon!

Yours in Service,

Claudine Binz
Director of Guest Services
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1 review
Reviewed May 12, 2013

We came for Mother's Day weekend to take my mom and daughter to SeaWorld. The staff was so helpful and nice. The rooms were very clean. One of the best hotels I've stayed in. We can't wait to visit again.

  • Stayed May 2013
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Helpful?
Thank Gabe1005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClaudineJBinz, Guest Relations Manager at Crowne Plaza Orlando - Universal Blvd, responded to this review, May 27, 2013
Dear Gabe1005,

Thank you for your great review of Crowne Plaza Orlando Universal. The staff prides themselves on providing great guest service as well as clean rooms. We are delighted that you found our hotel, one of the best hotels you have stayed in.

We too cannot wait for you to visit again soon! Have a great summer!

Yours in Service,

Claudine Binz
Director of Guest Services
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Palm Beach, Florida
Level 4 Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 11, 2013

Spent a week at this hotel. The staff were very friendly. You are centrally located, Universal and Wet and Wild is just right down the road. Disney on the other hand was about 17 miles away and the Airport approximately a half hour. My only problem was that I did not have a microwave or refrigerator in my room and staying here for a week meant that I had to always purchase food and throw away left overs. Make sure you request a room with fridge if staying longer than 2 nights! But overall it was a pleasant stay. Would definitely recommend.

  • Stayed February 2013, traveled as a couple
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Helpful?
2 Thank Shauna20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClaudineJBinz, Guest Relations Manager at Crowne Plaza Orlando - Universal Blvd, responded to this review, May 27, 2013
Dear Shauna20,

Thank you for choosing Crowne Plaza Orlando Universal for your hotel needs during your recent Quick Getaway. We are centrally located for all that Orlando has to offer and have scheduled transportation to Epcot, Universal Studios, Seaworld, Aquatica and Wet and Wild .

I have some great news for you. All of our rooms with Two Queen beds have both a refrigerator and a microwave. But if you find yourself in our Standard King room, just give us a call and we can have them delivered to you. We want to exceed all our guests expectations!

Hope to see you soon for another quick getaway!

Yours in Service,

Claudine Binz
Director of Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bonnybridge
Level 4 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 11, 2013 via mobile

Just returned from a family 14 day holiday to Florida, went for the 1st time and had to return again.
We stayed for 3 nights at the Crowne Plaza and got a fantastic price for 2 rooms, 4 adults and 1 child from Hotwire.
This is a beautiful hotel, very welcoming lobby, slight mix up with the rooms as 1 had no bed for our son, spoke to reception and they immediately upgraded us to a suite for no extra cost and no hassle either. Room was very nice, clean, nice furniture and very comfortable bed.
We didn't eat at the hotel or really use any services.
I would recommend staying here and we would not hesitate to stay again.

  • Stayed April 2013
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Helpful?
1 Thank Roger B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClaudineJBinz, Guest Relations Manager at Crowne Plaza Orlando - Universal Blvd, responded to this review, May 27, 2013
Dear Roger B,

Thank you for the kind words about your stay at Crowne Plaza Orlando Universal. We take pride in doing Whatever It Takes to make sure our guests have a great stay. I was glad that we were able to accommodate the change in your room so that your son would also have a great stay! We want all of our guests to have a nice, clean and comfortable place to lay their heads after a long day at one of the may theme parks Orlando has to offer.

Do not forget to like us on Facebook, we offer many great specials to our Facebook fans and we hope that we will see you again soon!

Yours in Service,

Claudine Binz
Director of Guest Services
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Springfield, Massachusetts
Level 5 Contributor
45 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed May 8, 2013

Stayed here for a long weekend after jumping at a $69/night offer on Hotwire. Perhaps I should have realized $69/night for a four-star was a bit too good to be true. It's not that there's anything wrong with this property, but it's more like staying at a very nice Hampton Inn than staying at a true four-star resort.

Our room was clean and quiet (I do love that this hotel offers a whole "quiet zone" floor), but was awfully basic. The bathroom vanity is an off-white plastic; even three-star hotels now offer granite counter tops or other higher-end finishes. There wasn't much art to speak of in the rooms - save one framed picture, the walls were entirely bare. The AC unit was definitely loud, but I had packed a white noise machine that was helpful in covering the unit's stops and starts. We didn't interact much with the hotel staff, but when we did they were all polite and helpful.

The hotel is very convenient to I-4, many restaurants, and even an exceptional Whole Foods, but overall the I-Drive location is very unattractive and not very restful. Unless you're on the roads early on weekend mornings, you're bound to spend some time sitting in traffic. Especially if you're planning on spending a lot of time at the Disney parks, I might recommend a location further west off of I-4.

If you're looking for a clean, comfortable, safe hotel in which to sleep and shower, the Crowne Plaza is a good option. I'd advise going into it with measured expectations: if this property were billed as a three-star I'd have no complaints, but four is definitely pushing it.

Room Tip: If you're a light sleeper, request a room on a Quiet Zone floor - among other things, housekeepi...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amanda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stripoli, General Manager at Crowne Plaza Orlando - Universal Blvd, responded to this review, June 9, 2013
Thank you for your review. I am glad you enjoyed your stay overall. I'm happy to hear that you found the staff to be friendly and polite and the found the hotel clean.

I am sorry you did not like the International Drive area. International Drive is one of the top areas in Orlando offering a plethora of entertainment, restaurant and shopping options. The Crowne Plaza Orlando Universal offers a perfect location off of Universal Boulevard where you miss a lot of the traffic you refer to. Orlando is a busy place offering so much, and sometimes traffic can be tight, but there are many options to walk or ride bikes in the International Drive area.

Thank you again for your review and we look forward to serving you again.

Sincerely,

Scott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Orlando - Universal Blvd

Property: Crowne Plaza Orlando - Universal Blvd
Address: 7800 Universal Blvd, Orlando, FL 32819-8950
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Luxury Hotel in Orlando
#72 Business Hotel in Orlando
#96 Romantic Hotel in Orlando
#124 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Orlando - Universal Blvd 4*
Number of rooms: 400
Official Description (provided by the hotel):
When visiting the adventure capital of the world, enjoy the award winning service and experience of Crowne Plaza Orlando Universal. Recently voted the top hotel in guest satisfaction among all Crowne Plaza Hotels & Resorts, this Orlando, hotel is where relaxation meets adventure! The perfect blend of modern luxury and impeccable service with a premier setting soaring 15 stories over world renowned International Drive and offering views of popular local attractions and their fireworks or seasonal light shows. A masterpiece that blends Park Avenue elegance with the chic deco of South Beach. The hotel features complimentary scheduled shuttle service to the Universal Orlando Resort including Islands of Adventure, City Walk and Universal Studios, the Worlds of Discovery theme parks including Sea World of Orlando and water pakr, Aquatica, the Walt Disney World theme parks and Wet n Wild. The hotel is also a stop on the I Ride Trolley, serving Universal Boulevard and the International Drive areas for just dollars a day. ... more   less 
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Also Known As:
Crowne Plaza Orlando Universal Hotel Orlando
Orlando Crowne Plaza
Crown Plaza Orlando
Crowne Plaza Universal Orlando

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