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castlemommy
Palm COast

Great Hotel

5.0 of 5 bubblesReviewed Aug 8, 2017
The room was very clean. The staff was very friendly. Breakfast was pretty busy but they had plenty of items to choose from. I had to attend a convention at the Double Tree- and this hotel was only about a 9 minute walk to the convention. I would definitely come stay again!
Date of stay: July 2017
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irina M, General Manager at Comfort Suites Near Universal Orlando Resort, responded to this review
Responded Aug 10, 2017
Dear castlemommy,

Thank you for taking the time to reflect on your experience at the Comfort Suites Orlando. We are pleased to read that you had a satisfying and enjoyable stay with us. It is great to know that you love the friendliness and genuine hospitality displayed by our staff members. We hope to have the pleasure of welcoming you back soon.

Sincerely,
Irina Marsee, General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews front desk room was clean free breakfast the breakfast area free shuttle yogurt make your own waffles microwave and fridge other hotels two queen beds would definitely stay here again hot breakfast pull out sofa hot tub parks walgreens proximity
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Reviewed July 25, 2017

Pros: Our stay here was comfortable. They have free Wi-Fi, breakfast and parking (all pluses). We were on the third floor and close to the elevators but it was never noisy. The beds were comfortable and clean, which is the most important thing. The room was a good size and so was the bathroom (not too small). The room had a microwave and mini-fridge as well. Close to Universal and free shuttle service to Universal. The breakfast is great. They have a good variety of things. Sausage patties and links, waffles, muffins, donuts, cereal, juice, coffee, water, biscuits, gravy, eggs, etc. The eating area is a little small but they open up a conference room across the hall for additional seating.

Cons: The queen beds were not long enough for my husband who is 6'2". The room was also a little dirty. There were fruit loops/cheerios on the floor under the table (and remained there during our four-night stay). The tables were also sticky. Thankfully they had sanitizing wipes so I sanitized all the surfaces. I expected it to be a little cleaner for the rate we paid. It must be because of it's proximity to Universal.

In regards to staying here for Universal Studios, it is close enough to walk but save your feet for the parks. Take a ride-share or a free shuttle if you don't want to pay for parking at Universal. This hotel partners with the Holiday Inn next door for a free shuttle service for hotel guests. You need tickets though, so get them the day before you want to use them. The desk is open from 7:00-11:00 am. If you go the day of, the early morning shuttles will most likely be full/sold out.

Date of stay: July 2017
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank brighteyedgirl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irina M, General Manager at Comfort Suites Near Universal Orlando Resort, responded to this reviewResponded July 27, 2017

Dear brighteyedgirl,

Thank you very much for your great informative comments in regards to your recent stay at the Comfort Suites Universal Studios Area. We are glad that you found our amenities favorable, location convenient, room spacious, beds clean and comfortable for the good night sleep, and breakfast satisfying. I am very sorry that we fail the opportunity to impress you with overall room cleanliness. Our staff takes pride in the cleanliness and maintenance of our hotel and it troubles me that we may have missed an opportunity to impress you. Please let me assure you that what happened in your case is not typical of our level of cleanliness. I assure you steps are being taken to alleviate such issues in the future. All of us here hope you will give us the opportunity to welcome you to our hotel again soon and provide you with the exceptional Comfort Suites experience you have come to expect from us.

Sincerely,
Irina Marsee, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2017 via mobile

Very comfortable, clean room had an extra couch sitting area that turned into a twin size bed loved that! Contintintial breakfast was busy but good great waffles, scrambled eggs, sausage, yogurt, fruit and an assortment of breads we were very pleased . I would definitely stay here again!

Date of stay: July 2017
Trip type: Traveled with family
1  Thank Kellie M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irina M, General Manager at Comfort Suites Near Universal Orlando Resort, responded to this reviewResponded July 7, 2017

Dear Kellie M,

Thanks for your review of our Comfort Suites Orlando Universal Studios Area. Our super spacious rooms are very accommodating and pull out sofa bed does come in handy with larger families. We are so pleased that you were able to enjoy our complimentary hot breakfast in the morning. We appreciate your loyalty and look forward to seeing you again in the future.

Sincerely,
Irina Marsee, General Manager

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Reviewed June 21, 2017 via mobile

Little hard to find but with the gps we found it . The room was nice and clean and they have a decent breakfast 😊The pool was nice and cool on a very hot and steamy day (the hot tub was being work on ). All in all it was a good stay 😎

Date of stay: June 2017
Trip type: Traveled with family
2  Thank Cindy L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irina M, General Manager at Comfort Suites Near Universal Orlando Resort, responded to this reviewResponded June 25, 2017

Dear Cindy L,

Thank you for your feedback and taking the time to post your comments. I'm pleased to read that you had a good satisfying stay with us. Thank you for your understanding and patience while we undergo the hot tub repair. Hope that you find your way back to our hotel on your next trip to Orlando in the near future.

Sincerely,
Irina Marsee, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2017 via mobile

Five of us stayed here two nights and found it very comfortable and pleasant. The staff were very nice. The breakfast was also excellent, plentiful, and the staff person worked very, very hard to please!
Much appreciated!!!

Date of stay: June 2017
Trip type: Traveled with family
2  Thank Dennis B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irina M, General Manager at Comfort Suites Near Universal Orlando Resort, responded to this reviewResponded June 18, 2017

Dear Dennis B.,

It is our absolute pleasure to assist and take care of our guests and we hope it has made your stay a memorable one! We appreciate your kind review and hope to see you again soon.

Sincerely,
Irina Marsee, General Manager

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Reviewed June 16, 2017 via mobile

Stayed 2 nights visiting universal studios. Room was clean. Bed was firm which is good for my back. Couple minute drive to the parks. Off international drive so less traffic but close to all it has to offer. Friday's is half a block away. Wouldn't hesitate to stay again. Family of 4 was comfortable with 2 queen beds and pull out couch. Fridge, microwave and coffee maker in room we're convenient and filling breakfast to start the morning.

Date of stay: June 2017
Trip type: Traveled with family
2  Thank joebucfan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irina M, General Manager at Comfort Suites Near Universal Orlando Resort, responded to this reviewResponded June 18, 2017

Dear joebucfan,

Thank you for your review! We are excited to learn of the great stay you and your family had with us for your Universal vacation in Orlando! We are glad you enjoyed our hotel, friendly team members, and convenient location. Thank you for choosing Comfort Suites Universal Studios Area, and we hope you and your family will return again during your next visit to our beautiful city!

Best regards,
Irina Marsee, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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