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DrewMcc1997

Everything you would expect

5.0 of 5 bubblesReviewed May 28, 2017
We were here for leisure for two nights and the room was extremely spacious, bathroom was spotless when we checked in, and the bed was honestly one of the most comfortable I have slept in for a long time. Complimentary breakfast was also better than I expected it to be so overall, it is definitely worth what you pay for and a little more.
Date of stay: May 2017
Trip type: Traveled with family
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irina M, General Manager at Comfort Suites Near Universal Orlando Resort, responded to this review
Responded May 30, 2017
Dear DrewMcc1997,

Thank you for taking the time to write a review on Trip Advisor. We are delighted that you enjoyed your stay with us. We hope to give you the same experience next time you come to visit. Your opinion is very important to us. Again, thank you for your valuable time and we look forward to having another opportunity to be your choice of hotel on your next visit to Orlando.

Sincerely,
Irina Marsee, General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews front desk room was clean free breakfast the breakfast area free shuttle yogurt make your own waffles microwave and fridge other hotels two queen beds would definitely stay here again hot breakfast pull out sofa hot tub parks walgreens proximity
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Reviewed May 17, 2017

For price of hotel you got all your basic needs. Room was clean, and breakfast was good. Did not spend much time in hotel so did not really care how fancy it was just wanted it to be clean (which it was). Stayed here for a Disney trip for 5 nights. Was not big fan of location (was right off highway). Our party got lost many times trying to find hotel.... (did not help we were from a small town and not used to big highways). There is a TGIF restaurant next to hotel which is good. Our party just wished we were closer to Disney and or in a more tourist location. Overall was a good hotel. Would stay at hotel chain again just at different location.

Room tip: We were placed in wheelchair accessibility room. Room was much bigger than other rooms.
Date of stay: December 2016
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
Thank kfoss8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irina M, General Manager at Comfort Suites Near Universal Orlando Resort, responded to this reviewResponded May 18, 2017

Dear kfoss8,

Thank you for taking the time to review our property. We are glad to hear that you found our hotel clean and comfortable. I am sorry to hear that our location was not very convenient for you while visiting the Disney Theme Park. While our location is not the closest one to Disney parks, we are just 3/4 of a mile from Universal Studios Resort, City Walk, and International Drive area. Hopefully if your next vacation to Orlando will be to visit Universal Studios we will be the hotel of your choice for accommodations.

Sincerely,
Irina Marsee, General Manager

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Reviewed May 16, 2017

Very close to Universal Orlando - we walked to the park each day. Very large rooms and very clean. Great breakfast to start your day before visiting theme parks. My sons also enjoyed the pool/hot tub 2 of the days.

Room tip: We stayed on 4th floor - very quiet.
Date of stay: May 2017
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
1  Thank UStraveler16
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irina M, General Manager at Comfort Suites Near Universal Orlando Resort, responded to this reviewResponded May 18, 2017

Dear UStraveler16,

Thank you for taking a moment to post your comments about our hotel, we really appreciate all of the feedback that we receive. I am glad to see that you enjoyed the cleanliness of the hotel, convenience of our location, and amenities our property offers. Thank you so much for staying with us and we hope to see you in the near future.

Sincerely,
Irina Marsee, General Manager

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Reviewed May 14, 2017 via mobile

We stayed four nights during the first week of May for a short getaway to Orlando. The hotel was perfect! It is located on a very quiet side road right off of I-4 and less than five minutes to the parks. It is so convenient to Universal, you would think you were staying on their resort property. We were able to check in early at 1:30 p.m. and the desk clerk could not have been nicer. The room was extremely clean and the bed was one of the most comfortable I have ever slept in at a hotel. The breakfast was also very good, with plenty of variety and different items each morning. It can get a little busy at times though. The only issue we had was with other guests slamming their doors at night, but that's no fault of the hotel. Every hotel employee we came in contact with was extremely friendly and we really enjoyed our stay. I would highly recommend this hotel and most definitely would stay here again when returning to Universal.

Date of stay: May 2017
Trip type: Traveled as a couple
1  Thank DawniesaurusRex
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irina M, General Manager at Comfort Suites Near Universal Orlando Resort, responded to this reviewResponded May 16, 2017

Dear DawniesaurusRex,

Thank you so much for your great review about your recent stay at Comfort Suites Orlando. It is very rewarding to receive compliments from guests like you who have enjoyed their stay. More importantly, it is gratifying to receive praise for the kind of warm, friendly, consistent, and unpretentious service that the hotel team extends. Your feedback will surely motivate us to always strive and do better. Thank you for choosing Comfort Suites, and we hope you and your family will return again during your next visit to Orlando!

Sincerely,
Irina Marsee, General Manager

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Reviewed April 29, 2017

Stayed here for two nights while going to Universal. Everything was clean, and we were very close to the park. Beds and pillows were absolutely wonderful. The pull-out sofa was not great, almost completely slanted, but I am giving 5 stars because the strong customer service outweighed the sofabed issue.

We had a sick kid who, sadly, missed his first day at Universal. We left him alone in the room (he's 16) and when he finally decided he was able to eat, he wanted to order a pizza. He texted me at the parks saying none of the pizza delivery places were answering their phones, and he was desperate. (He hadn't eaten in days.) I called the front desk who HAND-DELIVERED a menu to my teen, and made sure that he was able to get a pizza. He even remembered us later, and asked how our son was feeling.

Reasonably priced room (unlike most places in the area) - but service like that is PRICELESS. Plus, it was incredibly convenient to the parks. Highly recommended!

Date of stay: April 2017
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
3  Thank keerstn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irina M, General Manager at Comfort Suites Near Universal Orlando Resort, responded to this reviewResponded May 1, 2017

Dear keerstn,

We are delighted to hear that you had a wonderful stay with us. It was especially nice to hear that our staff provided you with a great service. They work very hard to make every guest feel special. Thank you so much for staying with us and we hope to see you in the near future.

Best regards,
Irina Marsee, General Manager

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Reviewed April 20, 2017

Took my daughter to Orlando to spend a weekend with an old school friend so the wife and I while driving to drop her off saw the hotel and it looked inviting. I love the location, not in the hustle and bustle but seconds away from all the action.

Date of stay: June 2016
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank Michael D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irina M, General Manager at Comfort Suites Near Universal Orlando Resort, responded to this reviewResponded April 23, 2017

Dear Michael D,

Thank you for your comments about our hotel. With all of the I-Drive and Universal parks business and leisure travelers it is true that the main street gets busy. You are right, the good news is that our location provides plenty of options if you want to stay in and enjoy some time away from the hustle and bustle. You can get some fresh air at our lovely outdoor pool, grab some snacks at our in house 24 hours Suite Shop, or visit the nearby restaurants or shops. Thank you so much for staying with us and we hope to see you in the near future.

Sincerely,
Irina Marsee, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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