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“Good Location, Good Value”
Review of Comfort Suites

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Comfort Suites
Ranked #124 of 340 Hotels in Orlando
Certificate of Excellence
Reviewed April 2, 2014

Recently stayed for 2 days - in a 2/QN Suite. Room rate was very resonable. Room was nice (for the price) - and the property (while worn) was acceptable (esp for the price). A few concerns though:

TV: The TV is small (only 32") and the remote provided does not allow anything other than "basic" TV operation (with kids, had our XBox, and plugged the XBOX into the side-HDMI, but the remote would not allow us to select that input). We discovered a work-around and the kids were happy, but the manager stated "plugging anything into the TV messes up the cable signal loop for the entire property" - and that is simply not a true statement. The remote was selected because it was the cheapest remote available to outfit the property (pls note that all other hotels have no problem with external computers or consoles connecting to their TVs - see my reviews - I stay all over the US and World and first property to have this issue). So, if you have kids, and you have an XBOX, no love here (unless you can figure out the work-around....and it's pretty easy to figure it out).

WATER PRESSURE and HOT WATER: Hot water is non-exsistent in the property - luke warm at best and the water pressure is minimal. Again, this is a cost-saving measure that impacts the customer. I discussed the pressure and temp with several other customers in the lobby and they also expressed the same problem. The temp is low and the pressure is minimal to keep persons from taking a "Hollywood Shower" - - but, this cost saving measure is unnecessary and at the expense of the customers satisfaction. Again, other properties have no issue with temp/pressure....just the ones that "cut corners".

Overall, due to the price and proximity to Universal (we walked--short 18min walk) - I might stay here again if everything else around this property is booked up.

Stayed: April 2014, traveled with family
1  Thank MARATHON-MCPO-USN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this reviewResponded April 4, 2014

MCPO-USN-2011, I wanted to thank you for sharing your experience with the traveling public and address the concerns you outlined. Our TV's are the standard size for Comfort Suites Hotels, you are correct, hooking up a game system does not mess up the cable signal loop, so I apologize if you were given wrong information. We are more than happy to make considerations for our guests, when it comes to hooking up a game system. We would normally just send someone from maintenance to ensure the hook up is done properly to avoid an damage to our TV's. I have recently walked a number of rooms and verified the water temp and pressure and all seems fine. I will be sure to monitor this closer going forward to ensure the proper temperature and pressure if available to my guests. I can assure you, this has nothing to do with cost saving, as we want our guests to be as comfortable as possible. We completed a multi level rennovation at the end of 2011 and continue to upgrade our services and ammenities to ensure the highest level of satisfaction for our guests. Please feel free to contact me directly at 407-363-1967, if you visit Orlando again and I will make sure you are taken care of. Thank you for choosing the Comfort Suites.

Sincerely,

Eric Krakowski
General Manager

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Reviewed March 28, 2014

We found this hotel clean & Quiet. We needed to get a taxi to go out to supper but restaurants are not too far. They offered a shuttle to Universal at the Holiday Inn next door. The first day they were all booked and we got a taxi to Universal , with tip it cost us $10.00 there and $10.00 back.
The second day, the shuttle didn't show up after waiting 40 min. We got another taxi. The third day we got on the shuttle bus but had no seat.
I would stay at this hotel again, Knowing that I might have to get a taxi.

Stayed: March 2014, traveled with friends
Thank Joanjoan2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this reviewResponded April 4, 2014

joanjoan2011, Thank you so much for the nice review! I'm sorry you had some issues with the Shuttle service provided by Universal Studios. The area has been extremely busy, so sometimes its tough getting on the shuttle. We hope that you will visit us again in the future!

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Reviewed March 27, 2014

We were thrilled with this room, our only disappointment is that it was booked when we needed the rooms earlier in our trip. We only got it our last night in Orlando. My husband was upgraded as he should be at more Comfort Suites, but it usually doesn't happen. So the fact that they noticed and fulfilled that told us that they really do pay attention and it means something to them to offer you the best. They did something that was truly fantastic. They had packaged wipes by the remotes and phone for you to use. Brilliant and exceptional touch in my book. Breakfast was fine and as usual, check out very easy. Almost hate to write such a nice review asI want it available next time.... but they deserve the praise.

  • Stayed: March 2014, traveled as a couple
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2  Thank P J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this reviewResponded April 4, 2014

PJ, We just wanted to thank you for the fantastic review of your stay with us. We always make sure we recognize our Choice Privileges members. thank you for choosing the Comfort Suites and be sure to remember us if you come back to Orlando!

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Reviewed March 24, 2014

This was a short 4 day trip to Universal with my 3 kids. The rooms were clean and comfortable, staff was very pleasant and friendly, and the breakfast was awesome. Only suggestion I have is for the waffle maker to be moved to the very end of the food line, because it caused a traffic jam for the breakfast line.

We had someone in an adjoining room smoking. The staff handled it very well and remedied the problem.

the immediate area does not have many restaurant choices, but that is because it is so close to Universal. I will likely not go back to Universal again, but if I come back to this area, I would definitely stay here again. Great overall hotel stay.

  • Stayed: March 2014, traveled with family
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1  Thank S s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this reviewResponded March 27, 2014

S s, We, at the Comfort Suites, would like to thank you for staying with us! We appreciate the nice review and hope you visit us again!

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Reviewed March 3, 2014

We loved everything about this hotel and would definitely stay here again.

My family and i stayed here for our first visit to Universal Studios in Orlando in 2013. My kids still rave about their wonderful stay at Comfort Suites a year after we stayed there.

The room was spacious even with the two queens and the pullout. The beds were comfortable especially after a long and exhausting day at the parks. Housekeeping did a wonderful job keeping the room clean. Staff was accommodating and was very helpful as we constantly asked for directions and advice. And of course, the complimentary breakfast was a hit with my kids.

The free shuttle service (shared with a hotel next door) was a plus for tourists like us.

  • Stayed: April 2013, traveled with family
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2  Thank with0ut_wings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this reviewResponded March 11, 2014

Without_Wings, We are glad you choose our Comfort Suites when you visited Orlando. Thank you for the nice review and we hope to serve you again in the future!

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Reviewed March 2, 2014

Another great stay at this hotel. Stayed here for visits to disney world, Daytona 500 and universal. Clean rooms and linens. Friendly staff. Was a little crowded at the complimentary breakfast, but had another room opened up for seating. Great price at the friends and family rate. Would definitely stay here again!!!!!

  • Stayed: February 2014, traveled as a couple
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1  Thank Ron H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this reviewResponded March 11, 2014

Ron H, We appreciate the great review of your stay with us. Please keep us in mind if your travels bring you back to Orlando!

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Reviewed February 21, 2014

Staff very friendly and helpful. Breakfast was great. Everything was clean. Had the best hotel sleeps in a very long time and the room was very spacious for 2 queens and pullout. The only slight inconvenience was pool and much needed hot tub was only open untill 10 when it could have stayed open just a bit longer. I would definitely stay here again.

  • Stayed: February 2014
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1  Thank hoh101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this reviewResponded February 24, 2014

Hoh101, We appreciate the kind review of your recent stay with us. Your comments regarding the pool hours are noted. thank you again!

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Additional Information about Comfort Suites

Address: 5617 Major Blvd, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#64 Family Hotel in Orlando
#88 Romantic Hotel in Orlando
#113 Business Hotel in Orlando
Price Range: $97 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Comfort Suites Universal Studio Area Hotel Orlando
Comfort Suites Orlando
Orlando Comfort Suites

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