After reading the reviews here on Trip Advisor, we selected this hotel for our after-Christmas visit to Universal Studios. Every employee, from the manager who greeted us when we arrived to the housekeeping staff who helped us get our luggage in the room, was extremely polite and helpful. Breakfast was good each morning, and the kitchen attendant was friendly and made sure the food was constantly being replenished and that the serving areas stayed clean. The front desk staff greeted us each morning with a smile, and they were very helpful with information about the area.
This hotel is close enough that you can actually walk to Universal, but the front desk staff told us about a car service they utilize that will take a family of 4 to Universal for a flat rate of $8. We used their car service each morning (we had 4 day tickets) so we could get there quickly, but we walked back to the hotel each night. There is a nicely landscaped and well-lit pedestrian walkway, and we saw many guests from local hotels walking back each evening. There is also a complimentary bus service for hotel guests, but we opted for the car service each morning because we wanted to arrive at the park prior to the time the bus would run.
There are several restaurants in very close proximity to the hotel, including a Golden Corral buffet. There is also a Starbucks, souvenir shop, and Walgreens within close walking distance.
If we return to Universal, I would definitely stay at this hotel again. I was very pleased with the cleanliness, the comfort of the beds, the close proximity to Universal, and most importantly the excellent customer service that we received during our week in Orlando. Management should be very proud of their employees because all of them did a great job of making our stay a pleasant, enjoyable experience.
If you are planning a trip to Universal, I highly recommend staying at this hotel, especially if you want a clean, smoke-free property. Please feel free to contact me if you want additional information.
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- Also Known As:
- Comfort Suites Universal Studio Area Hotel Orlando
- Comfort Suites Orlando
- Orlando Comfort Suites