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“Great Choice for Trip to Universal”
Review of Comfort Suites

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Comfort Suites
Ranked #114 of 339 Hotels in Orlando
Certificate of Excellence
Texas
Level 6 Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Great Choice for Trip to Universal”
Reviewed January 4, 2014

After reading the reviews here on Trip Advisor, we selected this hotel for our after-Christmas visit to Universal Studios. Every employee, from the manager who greeted us when we arrived to the housekeeping staff who helped us get our luggage in the room, was extremely polite and helpful. Breakfast was good each morning, and the kitchen attendant was friendly and made sure the food was constantly being replenished and that the serving areas stayed clean. The front desk staff greeted us each morning with a smile, and they were very helpful with information about the area.

This hotel is close enough that you can actually walk to Universal, but the front desk staff told us about a car service they utilize that will take a family of 4 to Universal for a flat rate of $8. We used their car service each morning (we had 4 day tickets) so we could get there quickly, but we walked back to the hotel each night. There is a nicely landscaped and well-lit pedestrian walkway, and we saw many guests from local hotels walking back each evening. There is also a complimentary bus service for hotel guests, but we opted for the car service each morning because we wanted to arrive at the park prior to the time the bus would run.

There are several restaurants in very close proximity to the hotel, including a Golden Corral buffet. There is also a Starbucks, souvenir shop, and Walgreens within close walking distance.

If we return to Universal, I would definitely stay at this hotel again. I was very pleased with the cleanliness, the comfort of the beds, the close proximity to Universal, and most importantly the excellent customer service that we received during our week in Orlando. Management should be very proud of their employees because all of them did a great job of making our stay a pleasant, enjoyable experience.

If you are planning a trip to Universal, I highly recommend staying at this hotel, especially if you want a clean, smoke-free property. Please feel free to contact me if you want additional information.

  • Stayed January 2014, traveled with family
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Helpful?
2 Thank txjeffrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this review, January 10, 2014
txjeffrey, We appreciate the great review of your stay with us. I look forward to sharing your comments with my staff. Thank you and we look forward to serving you again in the future!
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646 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (71)
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English first
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 28, 2013

The Hotel is very near to universal studio about 2mi or < 5 mins drive.
The rooms were very clean and they do room cleaning every day unlike other big brands I have stayed in (cant say the name here). Good break fast and spacious hall for all. Prompt service and good parking lots :D.
Peaceful and quite. I recommend this hotel.

Room Tip: 1 King Suite.
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  • Stayed December 2013, traveled with family
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Helpful?
3 Thank BijoyBN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this review, January 2, 2014
bijoybn, We are very happy to hear you enjoyed your stay with us. Be sure to keep us in mind if you travel to Orlando in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Farmington Hills, Michigan, United States
Level 5 Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed December 26, 2013

This hotel was great. We got to the hotel earlier than check in time and they had a room available for us which was nice. The room was clean and we were surprised how big it was, (2 Queen beds) It is on a quiet street that seemed to have no traffic at all. The woman at the front desk told us about several restaurants around the corner that were excellent. Every morning they had a great breakfast that consisted of eggs, bacon, waffles, dried cereals, hard boiled eggs, yogurt, assorted breads and rolls. On alternate days they had the same but instead of bacon they had sausage. Our room was always clean when we came back from the parks. The beds were comfortable but the tv was weird. The voices did not match up with the people who were talking. After awhile we got use to it. All in all we had a wonderful stay at this hotel and we would recommend this hotel to any family. It was priced just right for what we wanted.

Room Tip: We were on the fourth floor and it was extremely quiet.
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  • Stayed December 2013, traveled with family
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Helpful?
3 Thank pla57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this review, January 2, 2014
pla57, Thank you very much for the great review! We love to see our customers leave our hotel happy. Please keep us in mind if you visit Orlando again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
clayton
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 24, 2013

Good location for Universal Studios. Rooms very clean, comfortable and a good size. Staff was very friendly and went out of their way to offer help and suggestions. Choice of food at breakfast was very good although seating area could have been a bit larger. You may not want to rely on the bus service to Universal, it is a bit limited if you are not planning to spend the entire day there. Parking is free for Florida Residents and only $5.00 for everyone else after 6:00pm at Universal.

  • Stayed December 2013, traveled as a couple
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Helpful?
4 Thank valerie b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this review, January 2, 2014
valerie b, We appreciate the nice review of your stay with us. Please keep us in mind when your travels bring you back to Orlando!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 20, 2013

The hotel is quite nice in location, breakfast, and pretty much everything,. except for the fact I got robbed from my room hotel over $4000 in cash and none in the hotel was held responsible. The hotel manager, Sr. Eric Krakowski even told me 'this never happened before' but now that im reading the reviews, apparently it did. So, if you read this review, AVOID GOING TO THIS HOTEL. THEY WILL ROB YOUR BELONGINGS AND THEN LIE TO YOU ABOUT IT. The insurance company they work with is not better,. Liberty Mutual Insurance has been trying to convince me via e-mail that it's all my fault that I got robbed.

  • Stayed December 2013, traveled with family
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Helpful?
10 Thank Bruno Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this review, December 27, 2013
Hello Mr. Bruno, First I’m truly sorry that this happened to you. I can think of nothing more unsettling than being the victim of theft while traveling. I did not intend to give you the impression we were turning our back on this issue. Please be assured that we do not take this lightly and are pledging our assistance in any way possible. Our practice is to file a police report and cooperate with the authorities to the greatest extent possible. We also investigate internally, interviewing staff and reviewing security logs. All information is shared with the police. Please contact me directly at 407-363-1967 as I would like to discuss next steps and how we can assist you in resolving this matter.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level 4 Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 10, 2013

I stayed there three nights with 2 friends (so the 2 queen beds and the sofa bed were really usefull for us) and I don't have anything negative to say about it! The staff is really friendly, the rooms are clean and big enough for three people and the breakfast (included) is just... wow !!! The free shuttle bus to Universal Studios can pick you up and drop you off at the Holiday Inn, it's like a 2 minutes walk from the hotel, you just have to cross the road. We took the shuttle at 8:10am and we were at the park entrance at 8:45, 15 minutes before the opening, so this is pretty fast ! Don't look any further if you're looking for an hotel near Universal Studios !

  • Stayed December 2013, traveled with friends
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Helpful?
2 Thank Oriane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this review, December 13, 2013
Oriane H, Thank you so much for the nice review of your stay with us! Its nice to see we met your expectations and you enjoyed your time in Orlando. We hope to see you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
College Station, Texas
Level 6 Contributor
335 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed November 30, 2013

This hotel is only half a mile from Universal Studios. Our room was large, clean, and in good repair. The desk clerk was friendly and efficient. Breakfast was scrambled eggs, sausage, waffles, and the usual breads and cereal. Overall I would say this hotel is an excellent choice for a trip to Orlando.

  • Stayed November 2013, traveled as a couple
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Helpful?
3 Thank jrhales77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this review, December 4, 2013
jrhales77, Thank you very much for the kind words. We are very happy you enjoyed your stay with us and would love to have you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 5617 Major Blvd, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Best Value Hotel in Orlando
#64 Family Hotel in Orlando
#88 Romantic Hotel in Orlando
#113 Business Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Comfort Suites Universal Studio Area Hotel Orlando
Comfort Suites Orlando
Orlando Comfort Suites

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