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“Very convenient to Universal with great value”
Review of Comfort Suites

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Comfort Suites
Ranked #114 of 339 Hotels in Orlando
Certificate of Excellence
West Palm Beach, FL
Level 6 Contributor
155 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Very convenient to Universal with great value”
Reviewed September 2, 2013

I'd just stayed two nights at an on-site hotel - which is a different caliber of experience but with associated cost. But that said - one can't get much closer to the parks and if one adds in the value of the breakfast with hot food and the spaciousness of the rooms and the free wifi - it's perfect as a Value-level hotel.

We checked in at around 5pm on Labor Day Saturday - took about 2 minutes! Our room was perfectly clean as were the hallways and lobby. We did not explore the pool area or business center. Wifi was open and good in our room. Air conditioning was fine as was the water temperature and pressure for showers. Microwave and fridge etc there for us, although we didn't use it. We liked the suite aspects with the couch, desk area and very many outlets for charging our electronic gadgets - many hotels/motels never have enough and one has to unplug something - not here!

Breakfast was ready at 7, well-replenished and with a very good selection.

The drive to Universal was, as others have said, less than 5 minutes. I don't think I would choose to walk or take the shuttle but since I did neither can't comment with details. We have a preferred annual pass with free Universal parking - and in the future, if not going at peak or moderate times, will return to this hotel rather than staying at a resort hotel. It didn't take any longer to drive/park/walk to the parks than it did from the resorts by walking or taking the water taxis.

The attendant at the desk on checkout was courteous and asked about our stay.

While we didn't make reservations through the Universal website (https://www.universalorlando.com/Vacation-Packages/Partner-Value-Hotels.aspx) I understand that sometimes there are benefits (other than Universal Express Passes) that can be achieved booking that way so check it out when making your plans. I will do so in the future.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank loveh2ofl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this review, September 12, 2013
loveh2ofl, I'm so happy to hear you enjoyed your stay with us. We understand that travelers have many lodging choices in Orlando, so we try to differentiate ourselves by providing top notch service to your guests. If you ever visit Orlando again, please keep us in mind. Thank you!
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646 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (71)
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Texas
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 1, 2013

This is an ideal place to stay with a family when visiting Universal Studios and Islands of Adventure... the location is great. It is a short drive if you have car, or the hotel offers a free shuttle. As people have mentioned, the shuttle pick up is across the street, but that is not a big deal. One thing you may want to consider as you are making plans is how often during the day you will be returning to the hotel room. The shuttle seems to make several runs to the park in the morning, then it won't start picking people up from the parks until the evening, If you have little ones who need a break or a nap around mid-day, this shuttle schedule may not work for you.

Another thing to keep in mind is that the shuttle fills up quickly. So try to make a reservation as soon as you check in to the hotel. If you arrive later in the evening, and plan to visit the parks the following morning, the shuttle may be booked up before you have an opportunity to make a reservation,

I did notice people walking to the parks from the hotel (and the other nearby hotels), but it is a long walk. Not sure I'd recommend it, at least not in the summer heat.

The hotel room was great. We actually wound up switching rooms midway through our stay because our wifi access was a little too weak in our initial room (we were at the end of the building), and both rooms were very spacious. The second room we were assigned even had two showers, which was perfect for our family with two kids. (I think it was a wheelchair accessible room.)

The room was clean, the beds were comfy, and everything seemed relatively updated and modern. There was a fridge and a microwave which came in handy.

The staff was wonderful and kind, even during the busiest times.

The breakfast was what you would expect, and the breakfast area did get quite crowded. But we always found a place to sit and it is a great way to fill up before heading out for a day of fun.

There are some fast food places and a couple of sit down restaurants nearby. Those came in handy as well.

In all, I'd recommend this hotel. It's a great value.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travel0ne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this review, September 4, 2013
travelOne, Thank you for the thorough review of your stay with us! I was happy to see you enjoyed your stay at the Comfort Suites, please keep us in mind if you travel to Orlando in the future!
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London
Level 6 Contributor
242 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed August 28, 2013

Stayed for 4 nights and were entirely satisfied. Clean, comfortable, very helpful staff and good service throughout (pool, business centre, laundry room etc) - perfect for universal (a two minute drive). Breakfast good - more choice and better quality than expected. Didn't try the bus service - did drive to sea world and the vineland mall (both straightforwad 20 mins or so drive). Very good value. Would definitely return.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EricWhiteside7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this review, September 4, 2013
Eric, Thank you for the nice review of our hotel. We are in a great location across from Universal Studios and many restaurants and shopping. Please keep us in mind when you visit Orlando again!
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Pleasanton, California
Level 6 Contributor
91 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed August 26, 2013

This is a typical Comfort Inn quality hotel with no surprises. The fitness center is really nice and has more exercise machines than other Comfort Inns I've visited. The business center is also very private and nice. Breakfast were the usual Comfort Inn items like scramble eggs, sausages, waffle, and other cold items. We were given a room for the disabled so it was huge. The room is tidy but still doesn't feel too clean. It just may be me. This is a no frill hotel. The location is definitely worth mentioning. It is within walking distance to the park entrance. It took me roughly 30 minutes each way. There is also a Walgreen and many restaurants within a short 5-10 minute walking distance.

We found a restaurant nearby called Border Grill that serves authentic Mexican food at a very reasonable price. It's definitely worth a try if you like Mexican food,

So, if you are going to Universal Studios, stay here and you won't be disappointed as long as you don't expect too much.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HipHipHop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this review, September 4, 2013
Thank you for posting a review of your stay with us. I'm sorry you did not feel the suite was clean up to your standards. We take great pride in the overall cleanliness of our hotel, because that is what the traveling public expects and deserves. If you ever stay with us or any other Choice property in the future, please contact guest services to rectify the issue right away. Otherwise, it appeared you had a good time visiting Orlando, so we hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level 5 Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed August 12, 2013

My family and I stayed here for three nights at the beginning of our Orlando trip to take advantage of the early admission into both Universal Orlando Theme Parks. The king size room we occupied was fine. Amenities included: small refrigerator/freezer, microwave, coffee maker and cable TV. Comfort Suites offers inclusive daily hot breakfast, a workout room and outdoor pool. The staff was very helpful and friendly. Check-in and out was easy and quick. Comfort Suites is just one block east of International Drive. Wet n Wild, The Fun Spot and Universal Parks are only five minute drives away. Tip - Book your Comfort Suite stay through Universalorlando.com and you obtain not only tickets for both Universal Parks but you also receive early admission to both parks for the length of your Comfort Suites stay. This feature allowed us to ride the popular Harry Potter ride and the new Transformers Ride without any wait time. Admission to IA is usually 9AM but we were admitted at 8AM and at US, we were admitted at 7AM instead of 8AM. For early risers like my family, this is a great feature we just could not pass on. Great stay; Great nine day vacation. Ps. Give The Fun Spot (FunSpotAttractions.com) a try. It's a great amusement park with two new rollercoasters, four or five go-car tracks and other rides. The food is reasonably priced and the staff are very friendly and helpful.

Room Tip: One way in and out of the hotel. Good for safety purposes. We stayed on the third floor. Area was re...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank kennyW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this review, August 14, 2013
Kenny, We appreciate you sharing your experience. We work hard everyday, to ensure our guests enjoy their stay at the Comfort Suites. Thanks again!
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Homewood, Alabama, United States
Level 4 Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 9, 2013

Let me preface this by saying, the General Manager Eric K. was very apologetic about the situation and began an internal investigation. However, that does not change the fact that one of the maids took cash from our room and left a mess instead of cleaning. The hotel is in a very good location for Universal and not far from Disney and other Orlando attractions. The hotel next to them offer buses to Universal and if you dont call for bus passes more than 24 hours in advance then you must try the first come first serve line at 7:15am. We had 5 people and fit in the double bed suite comfortably. The couch bed was fairly comfortable and the actual beds were nice. The room was equipped with a pull out desk and small flat screen along with other end tables and coffee tables. The room is lit mainly by lamps. And our main lamp didnt work when we first got there but it was quickly replaced. The hotel was quiet despite a bus load of teens on a convention. The breakfast was good, waffles, sausage, eggs, bagels, muffins, cereal, juice, milk, coffee, oatmeal, etc. A lot to choose from. The pool was pathetic, it was 4ft deep everywhere and very small. The business center and fitness center were small but effective. Now to the maids, we did not expect a lot of actual cleaning because we had 5 people and its very hard to work around all of our junk. The beds were maid and towels and toiletries replaced, until one day we just got the worst. He/She didnt replace the toiletries, took cash we had in the room (it was hidden but apparently not well), and (here is the kicker) put one of our t-shirts in the toilet with THEIR urine. Got to love it! I dont care how mad you are at the amount of junk in the room, or how "hard" we make your job you absolutely dont steal and you definitely do not pee in the toilet and put a guests shirt in it.

Room Tip: There really is no good view, all rooms seem to be equally quiet but definitely get a suite.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Hannah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this review, August 12, 2013
Hannah, thank you for providing feedback regarding your stay. As you know, I discussed the incident with the housekeeper in question, who concurred with your statement that you were in the suite during the time she cleaned it. We checked the logs on our electronic locks and there were no unusual entries, finding only your guest keys and the housekeeper’s were used to enter the room during the time period in question. We still consider this an open matter, and if there is any further detail you can provide that would give us more certainty as to the circumstances that lead to this issue, please do not hesitate to contact me directly. I truly want to make this right for you as it is a most unusual situation and undoubtedly a major inconvenience for you. I do not take this complaint lightly, and I hope that despite this issue we can make you feel at ease in choosing Comfort Suites again in the future.
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Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 29, 2013

Great hotel blocks from Universal Studios. Clean. Great rooms. Excellent breakfast. Very close to all Orlando locations. Outlet malls are a few blocks away. Easy driving to Disney. Drove 45 minutes to Kennedy Space Center to watch Atlas V launch. Miami is a few hours drive.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joe P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this review, August 1, 2013
Joe, Thank you so much for the great review of your stay with us! We hope you will think of us next time you visit Orlando!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 5617 Major Blvd, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Best Value Hotel in Orlando
#64 Family Hotel in Orlando
#88 Romantic Hotel in Orlando
#113 Business Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Comfort Suites Universal Studio Area Hotel Orlando
Comfort Suites Orlando
Orlando Comfort Suites

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