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“Excellent Service”
Review of Comfort Suites

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Comfort Suites
Ranked #114 of 339 Hotels in Orlando
Certificate of Excellence
Cumberland, MD
Level 5 Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Excellent Service”
Reviewed January 22, 2013

The staff at the front desk were so very helpful and courteous, and the room was really quiet and comfortable. It was a great home-away-from-home during our stay in Orlando. The pool area looked very nice, and it was great to have breakfast included so that we could start our day quickly!

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RutherfordB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this review, February 1, 2013
RutherfordB, We appreciate the nice review of your stay with us. We take pride in delivering top notch service to all our guests. We hope to see you again!
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646 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (71)
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MS
Level 6 Contributor
100 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed January 15, 2013

Pros:
Clean and updated hotel-remodeled in Nov. 2012
Quiet
Good breakfast-bacon and eggs, toast, sweet rolls, fruit, cereals, waffles
Helpful, courteous staff
refrigerator and microwave in room
large room
free wi-fi
close to drug stores and eating establishments
can buy discounted tickets to Universal at hotel
free parking
free shuttle to various attractions/theme parks-you do have to walk to Holiday Express to board shuttle-about 150 yards to walk/first come, first serve-1st shuttle leaves at 8:10 a.m.
swimming pool
laundry
fitness room
business center
area where you can buy snacks

In case you are wondering if you can walk to Universal from this hotel-It is 1 1/2 miles to Universal-a long walk if you do not use shuttle or take your car- earliest shuttle brings you back to hotel at 4:50 p.m. which makes for a long day at park/valet parking fee at Universal is $15 for 2 hours or $30 for all day. We walked it 3 times during our stay. Good sidewalks all the way, but you have to cross a very busy intersection.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sweetie51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this review, February 1, 2013
Sweetie51, Thank you very much for the nice review of your stay with us. I was glad to see you enjoyed yourself and that our staff and hotel met your needs and expecations. We look forward to serving you in the future!
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St. Louis
Level 4 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 11, 2013

If you’re looking for a clean hotel that is relatively close to universal studios this a good value.

Rooms are large and clean. The beds and pillows weren’t very comfortable. The breakfast was average at best. I think it would be a better breakfast if they had fewer choices but of better quality. The staff seemed nice enough. It’s a very clean property which is always nice.

We were able to walk to Universal Studios from the hotel. Took about 15-20 minutes. I think it’s a little over a mile. Not bad if you’re fit. We also walked to a little mexican restaurant called Border Grill up the road which was a nice change from the chains around Universal.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank landxrover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this review, January 23, 2013
landxrover, Thank you for the nice comments regarding our hotel. We take great pride in having a clean, customer service friendly environment for our guests. I'm sorry the beds were not up to your standard. We replaced all our mattresses and box springs just last year and a new bedding package is on its way this year...We will look forward to serving you again!
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Petawawa, Canada
Level 5 Contributor
57 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 5, 2013

Clean hotel. Shuttle service to and from Universal was good and simple to use. Hotel staff and shuttle staff very helpful. Breakfast at hotel was fine. Hotel was close enough but not to close to Universal. Lots of things to do in the area.

Room Tip: Other hotels in this area that look good so if you can't get a room here try the neighbouring on...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rick A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this review, January 23, 2013
Rick A, Thank you for the nice review of your stay with us. We take pride in delivering the best guest service possible. We are very lucky to be only 1/4 mile from one of the great theme parks in the World and hope to serve you again in future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lunenburg, Canada
Level 6 Contributor
104 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed January 5, 2013

We stayed a couple of nights at this hotel which we selected because its so close to Universal theme parks. There's a shuttle available from the hotel across the street which is very convenient and a lot more economical that parking at the parks. The warm breakfast is better than most and starts early enough to get on the first shuttle to the parks and start the day. It is possible to walk to the parks but would probably take about 20-30 minutes and after walking all day the shuttle is definitely more convenient. I highly recommend this hotel

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 44Sailor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this review, January 9, 2013
Tina N, Thank you very much for the nice review of our hotel. We think of our property as being very convenient (as you stated) and centrally located to the Theme parks, restaurants and shopping. We hope you come back to see us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 4, 2013 via mobile

We stayed here 2 nights in January when we went to discovery cove and sea world. It is close and convenient to both parks. The staff is very helpful. The desk clerk to the time to draw us directions to a nearby Walmart so we could buy Disney cloths at a discounted rate. I think we saved over $100 from what they were charging at Disney. The room was clean and fit our family of 5 very well. The breakfast area was busy but they kept the food stocked and there was plenty of seating. I would stay again if in the area.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lylearich1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this review, January 9, 2013
Lylearich1, Thank you for the kind review of our hotel. We take pride in making sure our guests have a great experience! We hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delaware
Level 6 Contributor
158 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed January 1, 2013

My family spent one night in two adjoining rooms after touring Universal Studio. The staff is very accommodating they offered us parking, an early check in with access to the shuttle to Universal at 7:30 am the day of our arrival. The shuttle leaves from the adjacent Holiday Inn and runs to the park until 11:30 am then starts return trips from the park at 6 pm. You can also drive to Universal in 5 minutes and pay to park.
The beds are comfortable,the rooms were clean and quiet, the included breakfast adequate, wifi is free, as is parking. Highly recommend.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JusWannaSleep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this review, January 9, 2013
JusWannaSleep, We appreciate the nice review of your stay with us. We try to seperate ourselves from the competition by delivering the best service possible. We look forward to serving you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 5617 Major Blvd, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Best Value Hotel in Orlando
#64 Family Hotel in Orlando
#88 Romantic Hotel in Orlando
#113 Business Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Comfort Suites Universal Studio Area Hotel Orlando
Comfort Suites Orlando
Orlando Comfort Suites

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