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“Universal Studios Trip”
Review of Comfort Suites

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Comfort Suites
Ranked #123 of 342 Hotels in Orlando
Certificate of Excellence
Reviewed January 5, 2013

Clean hotel. Shuttle service to and from Universal was good and simple to use. Hotel staff and shuttle staff very helpful. Breakfast at hotel was fine. Hotel was close enough but not to close to Universal. Lots of things to do in the area.

Room Tip: Other hotels in this area that look good so if you can't get a room here try the neighbouring on...
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  • Stayed: December 2012, traveled as a couple
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1  Thank Rick A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this reviewResponded January 23, 2013

Rick A, Thank you for the nice review of your stay with us. We take pride in delivering the best guest service possible. We are very lucky to be only 1/4 mile from one of the great theme parks in the World and hope to serve you again in future!

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324 - 330 of 659 reviews

Reviewed January 5, 2013

We stayed a couple of nights at this hotel which we selected because its so close to Universal theme parks. There's a shuttle available from the hotel across the street which is very convenient and a lot more economical that parking at the parks. The warm breakfast is better than most and starts early enough to get on the first shuttle to the parks and start the day. It is possible to walk to the parks but would probably take about 20-30 minutes and after walking all day the shuttle is definitely more convenient. I highly recommend this hotel

  • Stayed: December 2012, traveled as a couple
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Thank 44Sailor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this reviewResponded January 9, 2013

Tina N, Thank you very much for the nice review of our hotel. We think of our property as being very convenient (as you stated) and centrally located to the Theme parks, restaurants and shopping. We hope you come back to see us again!

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Reviewed January 4, 2013 via mobile

We stayed here 2 nights in January when we went to discovery cove and sea world. It is close and convenient to both parks. The staff is very helpful. The desk clerk to the time to draw us directions to a nearby Walmart so we could buy Disney cloths at a discounted rate. I think we saved over $100 from what they were charging at Disney. The room was clean and fit our family of 5 very well. The breakfast area was busy but they kept the food stocked and there was plenty of seating. I would stay again if in the area.

  • Stayed: January 2013
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Thank Lylearich1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this reviewResponded January 9, 2013

Lylearich1, Thank you for the kind review of our hotel. We take pride in making sure our guests have a great experience! We hope to see you again!

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Reviewed January 1, 2013

My family spent one night in two adjoining rooms after touring Universal Studio. The staff is very accommodating they offered us parking, an early check in with access to the shuttle to Universal at 7:30 am the day of our arrival. The shuttle leaves from the adjacent Holiday Inn and runs to the park until 11:30 am then starts return trips from the park at 6 pm. You can also drive to Universal in 5 minutes and pay to park.
The beds are comfortable,the rooms were clean and quiet, the included breakfast adequate, wifi is free, as is parking. Highly recommend.

  • Stayed: December 2012, traveled with family
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Thank JusWannaSleep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this reviewResponded January 9, 2013

JusWannaSleep, We appreciate the nice review of your stay with us. We try to seperate ourselves from the competition by delivering the best service possible. We look forward to serving you again!

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Reviewed December 28, 2012

We stayed in the Comfort Suites Universal for 3 nights while visiting the parks. It is a quiet hotel, and comfortable. The staff that we dealt with were all very pleasant and helpful. We arrived early and they were more than happy to store our bags while we went to the parks for the day. They were great about making transportation arrangements for us. When bad weather was about to hit at home, they refunded the last night that we ended up canceling at the last second so we could catch an earlier flight… no questions asked. The breakfast was well stocked with something for everyone. The pool area was great. The pool was heated and the hot tub and pool area was clean, well stocked with tables and chairs, and was open until 10 each night. They kept the towels stocked.

The bad:
The beds were not so comfortable.

There really isn't food close by. After a long day of walking the parks, there wasn't a restaurant next door, or across the street. It was a 10 minute walk with tired kids. The only pizza place that advertised at the hotel that delivered was adequate at best. The walk is safe and flat, just tiring after a long day. We ordered pizza one night, and ate at CityWalk the other, before we caught the shuttle back.

Also, the shuttle service that Universal Studios advertises with the packages that is included with the price doesn't stop here. You have to go down the block, across the street to another hotel. Plus you have to schedule it at the other hotel a day in advance. It's not the fault of the Comfort Suites that Universal's packages are set up this way, but it is something families need to know if they are considering staying here as part of a Universal vacation package.

  • Stayed: December 2012, traveled with family
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2  Thank Kelly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this reviewResponded December 31, 2012

Kelly C, thank you for the very nice review of our hotel. I'm very happy you and your guests had a great stay with us. I do, however, apologize for the beds if you felt they were not up to standards. Our mattresses and box springs were replaced as part of our full scale renovation which was completed in Dec. 2011 and are part of the Choice Hotels approved bedding package. Feel free to contact me directly with any questions or concerns at 407-363-1967. We appreciate your business and hope to see you again in the future!

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Reviewed December 23, 2012 via mobile

A good hotel as far as price. This hotel is very close to Universal Studios (about a mile away). The staff answers questions but doesn't go out of their way to make you feel welcome. Convenience and price make this hotel worth the stay. It is also close to Sea World and Disney. Ask for a "To Go Bag" if you are in a hurry and don't have time for their prepared breakfast. They keep them at the front desk. They consist of a bottled water, Nutri-Grain bar and an apple. Try to get an upgrade if possible. The upgraded rooms are larger and more homey. They have a small business center with 2 computers.


  • Stayed: December 2012
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2  Thank RoanokeBorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this reviewResponded December 31, 2012

Roanokeborn, We appreciate the nice review of our hotel. I apologize you didn't feel welcomed by the staff upon arrival. I share all reviews, both positive and negative, with my staff to ensure we are maintaining the same level of service for all our guests. I do hope, when you travel to Orlando, you will try us again. Happy New Year and thank you for staying with us!

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Reviewed December 14, 2012

We definitely enjoyed our stay in this hotel. The staff is so friendly and very helpful. The room was huge and very clean, so was the bathroom. The breakfast is average but that did not bother us at all. The location is fabulous: Universal Studio is just 2 min (by car); there is a wallgreens across; plenty of restaurants around and the mall is pretty close. We did not go to the swimming pool this time but we will choose this hotel again for next time and will recommend it.

  • Stayed: December 2012, traveled with family
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3  Thank carine r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakow, General Manager at Comfort Suites, responded to this reviewResponded December 31, 2012

Mamanoutk, We thank you kindly for the nice review of your stay with us. We look forward to serving you again in the future!

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Additional Information about Comfort Suites

Address: 5617 Major Blvd, Orlando, FL 32819-7960
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#64 Family Hotel in Orlando
#88 Romantic Hotel in Orlando
#113 Business Hotel in Orlando
Price Range: $98 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Comfort Suites Universal Studio Area Hotel Orlando
Comfort Suites Orlando
Orlando Comfort Suites

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