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“Very Bad service !”

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Country Inn & Suites By Carlson, Orlando Airport
Ranked #162 of 339 Hotels in Orlando
Bousval, Belgium
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Very Bad service !”
Reviewed March 20, 2014

Very Bad service in this hotel !
nobody is taking care of you or try to understand and help you !
We came from a long fligh and asked forroom next to each others ( as we are a family) and on top floor!
We received rooms and 2 different levels!!!!! very fa from each other !
Atthe reception they told me that they cannot find my request and that unfortunatelly they cannot do nothing for because it is overbooked !!!!
So i a wondering why i take time to write special request about the room because nobody read it!!!
The breakfast room was crowded, no place to seat !!!!
No good feedback from the manager about my complain !
Try another hotel !

  • Stayed March 2014, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank sophiehappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Country Inn & Suites By Carlson, Orlando Airport, responded to this review, March 21, 2014
We regret to hear about your disappointment in the room you received. We attempt to fulfill each of our guest’s requests to the best of our ability. Prior to your next stay, we welcome you to contact us so we may discuss your accommodations in detail.

John Sterk
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Robbinsville, North Carolina
Level 5 Contributor
55 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 13, 2014

We stayed 8 nights, and thoroughly enjoyed our stay! The room was exceptionally spacious, well designed, and had everything we needed. With in room coffee/tea, microwave, refrigerator, sofa, seating chairs, large flat screen TV, king size bed, superb shower and spacious bathroom, the hotel was just exceptional! The room we stayed in was very quiet, which was also helpful. The breakfast provided was quite good, with several choices, and the kitchen staff was most helpful. A nice feature were the cookies that magically appeared every night when we returned from work. The front desk workers were thorough and efficient, as well as most courteous. Overall, a super stay!

  • Stayed March 2014, traveled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank Henry E E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Country Inn & Suites By Carlson, Orlando Airport, responded to this review, March 30, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the size of the room, our amenities including our "Be Our Guest" breakfast, and of course our great cookies. Thank you so much for staying with us and we look forward to your next stay at the Country Inn & Suites Orlando Airport.

John Sterk
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Cloud, Minnesota
Level 5 Contributor
92 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed March 8, 2014

I have stayed here twice in the last 2 weeks. After flying in and for flying out. When you walk in it looks updated and quite nice. Once you get past the lobby the hotel starts to show its age. The rooms seemed a little dated. They were clean, except for the fact that pizza delivery people had been sliding their pamphlets under the doors. They do have a outdoor pool and hot tub with a pretty good size outdoor seating area. Their breakfast was at the upper end of what Country Inn and Suites offer. There was a good variety of food.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clive Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Country Inn & Suites By Carlson, Orlando Airport, responded to this review, March 30, 2014
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. We try our best to keep people from putting flyers under guest room doors, including working with the police department, but it is a challenge most every hotel in Orlando faces. We are glad to see that you found the hotel clean and that you enjoyed our pool area. We hope you will visit us again soon at the Country Inn & Suites Orlando Airport.

Thank you,
John Sterk
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina, United States
Level 3 Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 6, 2014

I stayed here with my girlfriend and our sons. With three boys between us we needed a place that allowed for five to a room and accommodations. The hotel provided us with two queen size beds and a roll a way bed which met our needs. It was the first time any of our kids had seen a handicap equipped bathroom so that was interesting. The room was clean, the bathroom was clean and overall appearance was good. I give it an average rating because we had an issue with the thermostat for the air conditioning. The unit was limited in being responsive to our demands to get the room cooler. Of course all this happens after you have settled in, the boys are ready for bed and no one is in the mood to have to change rooms (hotel sold out that night due to weather in the northeast US) at that time of night. Free breakfast in the morning was the usual pre cooked eggs and sausage with assorted breads and pastries. Nothing special but adequate.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
east coast
Level 6 Contributor
397 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
Reviewed March 2, 2014

The hotel was very convenient being near the airport for late arrival and early departure. The noise from the planes was a little loud and made the windows rattle a bit. but I got used to it as it didn't bother me as much after the first morning. Check in was fast and the girl working the desk the night of 2/22 was fantastic. Room was clean and comfortable. Beds a bit hard but got used to it. Bit humid in the room. Breakfast was good. Computers in lobby for guests could use some work. Seemed to be not working well. Would stay here again (if not staying on Disney property, which I prefer).

  • Stayed February 2014, traveled with friends
    • Value
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Helpful?
1 Thank foodfancierEastCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorchester, United Kingdom
Level 6 Contributor
538 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
Reviewed February 27, 2014

The Country Inn & Suites is just a mile away from the airport and easy to find. There is ample parking and the hotel was very pleasant, clean with coffee available to guests all through the day and evening. There was a very small shop with a small selection of snack foods and food could be ordered in. Breakfast in the morning was a mixture of hot and cold food. Overall a very pleasant stay. Considering how close to the airport we were it was very quiet.

Room Tip: All the rooms seemed to be the same with good sound proofing. There is a small swimming pool and jac...
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Lesleyannbarlow4845
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Country Inn & Suites By Carlson, Orlando Airport, responded to this review, March 30, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed many of the amenities and conveniences of our property. We look forward to your next stay with us at the Country Inn & Suites Orlando Airport.

John Sterk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
137 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 226 helpful votes
Reviewed February 23, 2014

Got this Country Inn for one night through Hotwire. Check-in was quick - everything was preprinted (as were docs for may other arrivals). Gave us 2 Queen Beds. Spacious, clean room with fridge and microwave. Blackout drapes and sheers on the window. Planes land nearby but are not annoying. Flat panel TV not simple to turn on.

Air conditioning worked fine. Room 413 fridge when running sounded like an alarm going off; I unplugged it during the night. Like another reviewer, I found comforters too heavy to use.

Two elevators. Spacious outdoor heated pool. Large hot tub, but the control is way over on the pool building (fortunately, another guest pointed it out). Hot tub wasn't as warm as I like; perhaps because of cool evenings.

Hot breakfast offers many 'usual' items. Apples were wrapped in plastic - which seems odd. Maybe a quiet week. Breakfast room has high ceiling and many windows - with useful blinds. Two computers are there at the entrance. Fitness room is near the breakfast room and pool.

Signs will direct you to vending machines, but those machines were replaced by items in the lobby store. Ice machines on 1st and 3rd floors.

USA Today and cookies are free on the check-in counter. Free parking. I'd return.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ABtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Country Inn & Suites By Carlson, Orlando Airport, responded to this review, February 28, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our heated pool. I do want to apologize that the refrigerator in your room was noisy, I had my maintenance take a look at it to see if we can dampen the sound so as not to impact future guests. We look forward to your next stay at the Country Inn & Suites Orlando Airport.

John Sterk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Orlando Airport

Property: Country Inn & Suites By Carlson, Orlando Airport
Address: 5440 Forbes Pl, Orlando, FL 32812-9009
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#95 Romantic Hotel in Orlando
#101 Business Hotel in Orlando
#131 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson, Orlando Airport 3*
Number of rooms: 136
Reservation Options:
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Also Known As:
Country Inn & Suites Orlando Airport Hotel Orlando
Country Inn And Suites Orlando Airport
Country Inn Orlando
Orlando Country Inn

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