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“Country Inn - No hospitality”

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Country Inn & Suites By Carlson, Orlando Airport
Ranked #163 of 337 Hotels in Orlando
New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Country Inn - No hospitality”
Reviewed February 20, 2014

Due to flight cancellation, our airline made a reservation for my wife and myself at the Country Inn and Suites, Orlando Airport. At the airport we were given a printed referral on the airline's Ticket Stock for a distressed passenger rate. When we arrived, the hotel did NOT honor the distressed passenger rate and charged us more. When I questioned this they said it was the best they could do. This seemed odd since the airline told us this would be the rate. A Bad first impression! When we arrived at the room all seemed well, nicely appointed, although I could do without the odd puffy bed comforters. After a while we noticed ants on the side of the nite stand and soon more and more ants appeared. We found that something was in the carpet and on the side of the nite stand attracting them. Disgusting. When I told the front desk they said sorry about that and someone will look into it. Needless to say I found this property unsatisfactory and will never stay there again. Bad experience. No adjustment made.Totally unprofessional.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank JetStyle155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Country Inn & Suites By Carlson, Orlando Airport, responded to this review, February 25, 2014
Thank you for reaching out and writing your review. I apologize that an already frustrating situation was compounded by not having the rate honored and having issues in the room. This is not typical of our hotel and I will address these issues with my staff. If you could please contact me at 407-856-8896 so that I could some additional details regarding your stay, I would greatly appreciate it.

Thank you,
John Sterk
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (105)
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Park Rapids, Minnesota
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 16, 2014

This was our last vacation night in Florida. We had to drop off the rental car early and were very pleased we could get checked into our room and walk back from the rental car service. Upon check in Roxanne greeted us with a friendly smile and later brought up a welcome basket as we are Club Carlson members. We were very impressed with the hotel and all of the staff. Very nice rooms and convenient to nice eating places as well as a great choice at breakfast. Efficient & friendly shuttle service to the airport. Just a very nice place to stay.

Room Tip: We were on the 4th floor and did not hear traffic from above or neighboring rooms, very quiet.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Valerie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Country Inn & Suites By Carlson, Orlando Airport, responded to this review, February 25, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the service and convenience of our hotel as well as our "Be Our Guest" breakfast. I will pass along your compliments to Roxanne and our team. We look forward to your next stay with us at the Country Inn & Suites Orlando Airport!

John Sterk
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, New York
Level Contributor
101 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed February 1, 2014

The in-room coffee maker did not work. The clothes iron did not work. One elevator was out of service. Person at the front desk just shrugged. I don't think she wanted to be bothered. Odd bedding: just a sheet and a very heavy duvet. So either chilly or super hot - no way to be in between. The sheets were clean but the duvet cover had a crusty something on it (ick!!!).

  • Stayed January 2014, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank cnyrealtor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Country Inn & Suites By Carlson, Orlando Airport, responded to this review, February 3, 2014
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. I will have our maintenance check or replace the iron and coffee maker in that room and address the cleanliness issues with housekeeping. Our elevators are very reliable, but we did have a technician out last week doing some routine service on them, so one or the other would have been shut down while he was inspecting them. I apologize for any inconvenience this may have caused during your stay. We hope for another opportunity to exceed your expectations.

Sincerely,
John Sterk
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
canada
Level Contributor
77 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed January 22, 2014

My family of five had two adjacent rooms for one night before flying out of Orlando early the next morning. We chose this hotel because of its proximity to the airport and were glad we did! The free shuttle had us there in under 10 minutes.
Staff were very friendly, helpful and courteous. For example, we were up too early for breakfast, but the front desk staff offered us fruit and oatmeal bars to take with us. As well, there is complimentary coffee in the lobby. On the first evening, it was pouring rain when we were going to walk to the nearby TGI Fridays for dinner, so the shuttle driver kindly drove us to our destination. It was a drive of less than a minute, but it saved us from getting soaked!
The hotel is clean, and it was convenient to have a fridge and microwave in our room, These are not luxury accomodations, but suited our purpose, and we were very happy. Would stay here again.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank travellingsooncanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 16, 2014

I've never stayed at a Country Inn and Suites. When I booked the reservation, I was told it was a new hotel. Not the case. If it's new, it's in poor shape already. Front desk clerk was friendly on the night I checked in, but the one in the morning was not so friendly. That kind of stuff doesn't really matter to me, but to some it may. My room was okay. Again, not so attractive, but clean. There was some kind of mold type looking stuff in the shower- Not attractive. The bedding was ugly, but clean and comfortable. TV- quite a joke actually. Super small. I there wasn't a TV guide to tell what channels were what- I became a master of how to use the remote control. Breakfast had some good selections. Eggs and Sausage were partially cold/frozen. Not much seating.

Room Tip: I would stay across the street at the Courtyard next time.
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  • Stayed January 2014, traveled solo
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Helpful?
1 Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Bend
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 8, 2014

Our first trip to Disney was great. This hotel was a little far though. The tolls were costly. But this Hotel was just what we needed. Everything was clean and the hotel was in good shape. Great breakfast options very hard working staff. The only issue we had was that the hotel was booked and therefore the breakfast was too. You had too get there before the crowd or you would not enjoy the breakfast. Just too many people for the size of the breakfast area and number of staff working but they did the best they could. Just eat early and you'll b fine. We were happy here.

Room Tip: King with pull out sofa OK for kids 10 and under but sofa sleep would suck for an adult.
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  • Stayed December 2013, traveled with family
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Helpful?
2 Thank espringers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Wayne, Indiana
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 30, 2013

Great Room for the price we paid! well worth more! Clean rooms, decent breakfast, excellent all around! We had the King room with Jacuzzi. We stayed here before taking our cruise.

Only Complaint was our cable went out around 9:30pm the night before we left and didnt get fixed. Other than that is was a great Hotel!

  • Stayed December 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tyran S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Country Inn & Suites By Carlson, Orlando Airport, responded to this review, January 17, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our "Be Our Guest" Breakfast and that you had a great stay before your cruise. We look forward to your next stay.

John Sterk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Orlando Airport

Property: Country Inn & Suites By Carlson, Orlando Airport
Address: 5440 Forbes Pl, Orlando, FL 32812-9009
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#95 Romantic Hotel in Orlando
#101 Business Hotel in Orlando
#131 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson, Orlando Airport 3*
Number of rooms: 136
Reservation Options:
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Also Known As:
Country Inn & Suites Orlando Airport Hotel Orlando
Country Inn And Suites Orlando Airport
Country Inn Orlando
Orlando Country Inn

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