Before we had set down our things in the two bedroom with kitchen unit, we saw on the carpet these blood stained looking spots all over the bedroom floor. It was horrifying and traumatic to see these red drops all over the carpet! What happened at this supposedly Disney partner family friendly hotel?! It really dampened our experience before our vacation at Disneyworld. Can you imagine if a child had seen this? Nightmares about murders!
We told them what we saw and they didn't even apologize. After waiting they switched us to another room with a very noisy air conditioning unit. If they aren't cleaning these obvious spots on the carpet then what else are they not cleaning?
The Jacuzzi in the master bath also takes a very long time to fill due to poor water pressure and once you do turn on the jets, there are black particles that shoot out.
Also, they only provide towels on Tuesdays and Thursdays. We needed extra towels, so I called to politely to ask if we could have more, but the representative was rudely terse in her reply "Only Tuesdays and Thursdays" and then hung up. I've never experienced such a lack of care and basic customer service from a hotel.More
- Free Wifi