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“Extremely dirty!”

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Blue Tree Resort at Lake Buena Vista
Ranked #86 of 337 Hotels in Orlando
Certificate of Excellence
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Extremely dirty!”
Reviewed September 4, 2012

Although I agree with the rest of the reviews that it is very close and convenient to Disney, the suites were so dirty! The bed sheets and covers were so dirty with blotches on them and when we asked for new ones, they were just as dirty! There were a few living insects in the suites including a few spiders. The wifi was very weak, and it was just like not even having wifi in the first place. The television went off suddenly one night and the staff said that everyone had the same problem. It was fixed the next day but still did not leave me with a good experience. Overall, I would give it a 2 out of 5 and would definitely not go to this resort ever again.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Bebe154943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgush, Front Office Manager at Blue Tree Resort at Lake Buena Vista, responded to this review, September 18, 2012
Thank you for staying with SPM Blue Tree Resort and leaving your feedback. I am so dismayed
to hear you were not satisfied with your stay with us. This is definitely not typical of our standards. We take all feedback seriously as it definitely is a tool we use to improve our standards and operations. I have forwarded your comments to our management team.
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  • Value
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Traveler tips help you choose the right room.   Room tips (235)
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United Kingdom
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 24, 2012

Stayed here for 4 days, breeze to check in and find rooms. The rooms were comfortable and well appointed WiFi a little weak but worked. Pool clean and area very tidy although they did start cleaning at 8.30 daily, Very close to downtown Disney, and the outlet mall. As a base to explore the area it was excellent and would I stay again -yes!!

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Simonosb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgush, Front Office Manager at Blue Tree Resort at Lake Buena Vista, responded to this review, August 27, 2012
Thank You for staying with us at SPM Blue Tree Resort. It's great to hear that you loved the rooms, resort amenities and our perfect location. We will see you on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rocky Hill, CT
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 24, 2012

I picked this hotel based on the reviews and the reviews were right! Couldn't have asked for a better hotel! It was like staying in an apt. The full kitchen had everything you could ask for from plates and utensils to a blender and juicer. It saved us so much money going to a Superwalmart down the road and buying groceries for the week! It was nice and clean, no bugs spotted. There was plenty of bedding and real towels. They thought of everything including extra toilet paper, garbage bags etc. Housekeeping is once a week so if making your own bed is no big deal to you, then this is place to go. Our 2 bedroom sleeps six with a queen, 2 twin and a pullout sofa which we didn't use. I thought the queen mattress was very soft but everyone else in family thought beds were fine so I guess was just my own preference. We were busy at parks (closeby) but they have many kids activities going on. My kids loved all the pools to chose from and even though most were heated was still cool enough to enjoy. The only con was that they had us checking out a night early but I had a copy of my confirmation with me so they had no problem fixing it. Definitely book here, you will be pleased!

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank tina2202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgush, Front Office Manager at Blue Tree Resort at Lake Buena Vista, responded to this review, August 27, 2012
Thank you for staying with SPM Blue Tree Resort and taking the time to write a review. It's very pleasing to know you had a great time and especially loved our big, fully stocked kitchen with all those little extras we provide and that your kids had a blast in our 4 pools. Hopefully we will see you soon on your next visit.
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Fort Myers, Florida
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 21, 2012

I stayed here with my family - two adults, and 3 kids, ages 7, 9, and 12 - for a trip to Universal. As a lifetime Floridian, I've taken LOTS of Orlando trips over the years, and this had to be the most comfortable I have ever been on a vacation stay.

Check in was a breeze. The staff were courteous and accommodating, taking time to explain the amenities, and go over the property map as well as the pretty full activities calendar (some fun stuff for the kids for "down time.")

The accommodations were great - we were in the Deluxe 2BR; the master BR had a queen sized bed, and a great bathroom with an oversized jetted tub. The 2nd BR had two twin beds, and it's own TV, too (which the little ones LOVED). The 12 year old slept on the sleeper sofa in the living room, and she said it was actually quite comfortable. The kitchen was fully stocked with everything we needed to make basic meals - pots, pans, plates, coffee maker, etc. The unit had a full sized washer and dryer, too. If you think you might do more than one load while you're there, bring your own detergent - there's a little box that will get you through one load.

There are several pools on the property, and they are all well maintained and comfortable. The mini golf was nothing spectacular, but it was a fun way to spend an hour with all of us. (Be sure to bring your ID to the desk when you go to play - they will need to hold your driver's license in exchange for your clubs and balls, as well as if you choose to play pool in the clubhouse).

Overall, this was a great trip. The resort offers shuttle service to the parks, but I cannot speak to how that was, as we opted to drive to have the flexibility to come and go as we pleased. BUT the resort is only about a 10-12 min drive from Universal, so it was VERY convenient. There are tons of stores and restaurants nearby, too. (As an aside, if you want to bring groceries, grab them somewhere OTHER than the grocery up the street - it's VERY expensive).

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank debbie0116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgush, Front Office Manager at Blue Tree Resort at Lake Buena Vista, responded to this review, August 27, 2012
Thank you for choosing to spend your vacation time with us at SPM Blue Tree Resort. We are thrilled that based on your frequent visits to our area this was 'the most comfortable you ever had'. It's nice that you found our front office both friendly and knowledgeable and also you found the kitchen fully stocked and liked our little starter pack. It's great to see that your kids loved the TV in their bedroom and that you found our great location convenient to the theme parks and attractions. We look forward to your next stay in the area.
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Boston, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 18, 2012

I own at Westgate Villa but I have not vacationed in Florida in a few years. On arrival the staff was prompt and friendly. The staff was also prompt and friendly when I made a request. I went for a swim daily at the conveniently located pools. My friend enjoyed her daily visit to the heated pool. The exercise room was usually occupied therefore I did not use the equipment. The map of the resort was helpful to get around. I suggested that the numbered pool locations shown on the map should also be numbered on the prominent signs at the pool. We enjoyed the food at the various restaurants we visited daily. This was a wonderful relaxing vacation.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank George B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White Plains, New York
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 17, 2012

A couple of friends and I stayed here for four days while vacationing and visiting a friend in the Florida area. The hotel is conveniently located near stores and attractions. Although we did not use the service, they offer shuttle service to theme parks. The exterior is very nice. I counted three swimming pools, we went to the fitness room, the staff was friendly, the room was clean. You have to call for new towels and bed linen when needed and take out your own trash everyday which wasn't a problem. The water sprinklers are turned on at night creating various puddles of water throughout the property which, may be the reason we all had a couple of mosquito bites. Overall, there are no complaints and the grounds are kept very clean and even though it is a fairly large facility it was very quiet at night.

Stayed August 2012, traveled with friends
Helpful?
3 Thank R B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgush, Front Office Manager at Blue Tree Resort at Lake Buena Vista, responded to this review, August 27, 2012
Thank you for taking your time and writing a review of SPM Blue Tree Resort. It's great to hear you had a pleasant time staying with us and you found the resort clean, quiet and conveniently located. I have taken note on your water sprinkler observation, thanks we appreciate feedback. We look forward to your next visit.
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Burlington, Ontario, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 15, 2012

Our family frequently visits the Orlando area and we could not recommend a better place. My wife has checked and believe me, your not going to find anything close to this for this price. Super clean, all amenities included (with all pots, pans, cutlery and everything in between... they even included soaps, dishwasher detergents, and a basket of kitchen supplies) ... and literally steps away from all the restaurants and Disneyworld! PERFECT for families , couples or anybody looking for a relaxing resort close enough to the attractions, but without sacrificing comfort or privacy of a top notch resort. There was 4 pools, all of which were amazing, heated, salt water and chlorine options ... all fully decked out with well maintained loungers, tables, chairs and umbrellas. HIGHLY RECOMMENDED!!

Room Tip: Rooms towards the main entrance are newly renovated, but we have stayed in the older rooms before as...
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Ken K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgush, Front Office Manager at Blue Tree Resort at Lake Buena Vista, responded to this review, August 27, 2012
Thank you for your high recommendations and staying with us at SPM Blue Tree Resort. It's awesome to hear that you loved everything about your stay and especially enjoyed our 4 pools, the perfect location and the units extensive amenities. We look forward to your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Blue Tree Resort at Lake Buena Vista

Property: Blue Tree Resort at Lake Buena Vista
Address: 12007 Cypress Run Road, Orlando, FL 32836-6421
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Top resorts Hotel in Orlando
#73 Family Hotel in Orlando
#101 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Blue Tree Resort at Lake Buena Vista 3*
Number of rooms: 250
Official Description (provided by the hotel):
SPM Blue Tree Resort in Lake Buena Vista, Florida, provides guests all the comforts of a fully furnished home with accommodations ranging from cozy one-bedrooms villas to spacious two-bedroom villas, all within minutes of Orlando’s world-class theme parks and tourist attractions. ... more   less 
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Also Known As:
Blue Tree Hotel Orlando
Blue Tree Resort
Blue Tree Orlando
Lake Buena Vista Blue Tree Resort

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