As always with Disney, the staff was incredible, kind, and caring. We stayed in the Little Mermaid section of the resort, and the room was what I would expect from a nice motel. Bathroom was basic, except when I turned the water on in the shower, there was a slight odor for about five minutes. I’m not sure if my nose got used to it or if it went away. Mostly clean otherwise, sort of bare. I expected it to be of the caliber of Pop Century as another value resort, and even though this resort is newer, I would much rather stay at Pop. Way cleaner and the rooms are much more put together over there. Perfectly fine for one night, just don’t come with the expectations of Pop. Otherwise a really cool themed resort and an overall good stay.

I really struggled with how to rate this resort. The room and resort itself was great. It was clean and comfortable. Fair warning, the Little Mermaid rooms are pretty far away from the buses and lobby. We knew that coming in, so that was a non issue for us, but may be important enough for some people to consider a theme that is closer (Nemo, Lion King). If it was just that part, I’d give this place a 5.

The bus service upset me enough to drive this down to a 2. We consistently waited 45 minutes to an hour for a bus to pick us up from the parks (while seeing bus after bus come for Pop century). This would be fine if approximately every 20 minute service wasn’t advertised. More than one bus didn’t have air conditioning. I did talk to the front desk about this and the solution was to call a Minnie Van next time. Telling a hot cranky customer to pay 30 dollars instead of addressing the transportation issue is not magical. Next time we stay at Pop Century. Their bus game seems to be on point.

My daughter and I arrived at Art of Animation on 8/30. We stayed in the little mermaid room. We only planned to stay until 9/3, but Hurricane Dorian had other plans. Thankfully we were able to stay in our room for 2 additional days at a discounted price. The resort was great. It was a far walk from the front to the little mermaid area but it was a nice walk. While overall I did enjoy A of A, there were minor things that I did not enjoy. If mousekeeping were not in the mix, I would give this resort 5 stars. Next time I will opt out of mousekeeping. The cast member did not do much. She did not change the sheets and I noticed this because my lipstick stains were still on the sheets from the night before. She did not place up the items on the table or around the sink and one day did not leave us new wash clothes. The floor was not vacuumed which is not huge but should be mentioned. One day my daughter and I were on our way out around 4pm (the room had not been cleaned yet) when mouse keeping finally came as we were about to head out I said we would be leaving in 5 minutes if she could come back she was pretty nasty and said she had to get the room cleaned now. I felt like we were rushed out of the room.

I did not have to check in or out at the desk because we did everything online. We did have to speak with someone at the front desk when we had to extend our stay. I spoke with Jyote. She was kind and helpful. Also, worth noting, Stephanie at the pool area was great. My daughter loved her and thought she did fantastic with hosting the kids activities. I would return here because my daughter loved the room and the pools but I would opt out of mousekeeping.