When I got to the Hotel/Condo's I was asked for my Credit Card and Id. The receptionist stated that she was going to take a 250.00 deposit off my card to hold for incedentals. I had already paid for the hotel 1 month prior, I told her that i have never ever heard of this happening in Orlando. We are Disney Fl resident passholders and we stay on property at times and have NEVER had this done even there. 2 other people checking into the hotel walked out when they were done the same way. I understand there are resort fees to be paid but they had 250.00 taken out of my account that nite.
Saturday upon returning from the parks there had been no maid service. I don't care if the bed is made but there was no trash taken out (the kitchen trashcan was so small it wouldn't hold anything larger than a standard size Cranberry Juice bottle), no coffee replenished and no clean washclothes. I will reuse a towel fine no problem but I would like a clean dry wash cloth. I had to call and ask for all of this and asked for several blankets when they came to the room we got 2 washcloths (i asked for 3 or 4) and 1 blanket ( I asked for several)
Had I not already paid for this hotel on a travel site i would have walked out. it was THE WORST experience EVER! I DO NOT complain ever but, this was terrible!
- Official Description (provided by the hotel):
- When it comes to deluxe accommodations for the whole family to enjoy, what area could possibly be better than Orlando, Florida? Avoid the hustle and bustle of traffic and overcrowded streets by refusing to settle for anything other than Grande Villas Resort. Here you will find relaxation and tranquility, all while giving yourself the pampering you and your family deserve. ... more less
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