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“Fantastic Hotel”

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Residence Inn Orlando at SeaWorld
Ranked #145 of 337 Hotels in Orlando
St Helens, United Kingdom
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Fantastic Hotel”
Reviewed October 30, 2013

Myself, hubby and 10 year old.twins have just returned from a 14 night stay at this hotel. Where do I begin.
LOCATION right near seaworld and discovery cove, all other parks are no more than 15-20 mins away. The hotel provides buses to some of the parks.
ROOMS we stayed in a one bedroom suite, which was very spacious. Bedroom has 2 doubles and plenty of wardrobe space, kitchen area with huge fridge, dining and lounge area and bathroom with bath/ shower ,toilet and separate vanity area. We stayed in room 5024 which overlooked the pool.
BREAKFAST buffet style breakfast with lots of choice, plenty of seating, have to give a special mention to a chap called "Tony" who works in the breakfast area. Tony was always super helpful, made a fuss of the kids, whilst making sure everyone was seated, a great fella who definitely goes that extra mile to accommodate everyone's needs.
CLEANING the cleaners work super hard and make the beds/change towels on a daily basis. Our room was spotless.
FACILITIES my kids loved.the pool.and hot tub which was also spotlessley clean, there is also games room, gym, laundry room , basketball courts and barbeques available for guests use. Towels are provided around the pool area which we found was a massive bonus.
FRONT DESK the staff we encountered on check in and out we're very friendly and informative.
We think this hotel is fabulous and that is down to the hard working staff the location and facilities are excellent. THANK YOU to all.at The Residence Inn we had the best holiday and look forward to.staying with you in.the future.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kathrine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron H, General Manager at Residence Inn Orlando at SeaWorld, responded to this review, November 12, 2013
Dear Kathrine H,

Thank you so much for the detailed review of your stay at the Residence Inn Orlando at SeaWorld! Thank you especially for recognizing Tony on the breakfast team. When you return at the same time next year, Tony will be celebrating his 10th year with us! He is so much fun to work with!

I am happy to hear that every detail met your needs from the location, suite, staff to breakfast. We pay very close attention to our Trip Advisor reviews and this is exactly what we hope to achieve with every stay!

Kathrine H, we look forward to welcoming you and the family back again and again for many years to come! We will see you on your next holiday to Orlando!

Sincerely,
Aaron
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level Contributor
123 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed October 28, 2013

Checked in on a Saturday night as we were visiting the parks for the day. When we got to our room, it smelled very lemony, like a spray was used. Upon getting settled in we began to notice the room was very poorly cleaned. A penny was on the floor in front of the master bedroom window, the alarm clock was very dirty, not dusty but dirty!!! Upon going into the bathroom we noticed it was not cleaned at all. The shower had hair all in it, soap scum was in the holder, a pool towel was still hanging up and hair was on the floor and toilet. The room looked old, the curtains were stained, carpet was bunched up in the bedroom. The cabinets were all scratched and looked old. The furniture seemed too small for the large room. We immediately called the front desk and asked to be moved to another room. They were very attentive and said the they maybe thought the people staying in the room checked out early so that's why it wasn't cleaned properly. The room next door was clean, had a musty smell, same old furniture and the handle to the refrigerator was very dirty. The sleeper bed/sofa was another horrible choice as you could feel right through the tiny mattress. The beds were ok, nothing spectacular. The maid knocked on our door at 9:40 to ask if we were checking out ( checkout time was 11). We left to head home that day. Not impressed with the stay considering one night with tax is almost $200. The front desk personnel did try to help out so that was nice.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bannunziata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron H, General Manager at Residence Inn Orlando at SeaWorld, responded to this review, November 4, 2013
Dear Bannunziata,

Please accept my deepest apology for the poor experience that you encountered during your stay. There are no excuses for checking you into a room that had not been properly cleaned. Please know that the team and I are working through the process to ensure that we learn from this error and address it with the appropriate training. Our guests’ satisfaction is very important to us. I appreciate you taking the time to give us feedback so that we could take the steps necessary to improve.

Again, we apologize for falling short of the high standards that you would expect from us at the Residence Inn Orlando at SeaWorld.

Sincerely,
Aaron
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Dearborn Heights, Michigan, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 28, 2013

My husband and myself stayed here for 10 days for our honeymoon from Oct 17- Oct 26. Our room was great and very clean.The staff was very friendly and welcoming.The breakfast buffet was wonderful more then we thought.Seaworld is only minutes from this hotel and you are only about 15 min from Disney and the rest of the parks. We would stay here again if we come to florida.We would also recommend this hotel for familys or couples. My husband and I would like to thank the staff there for making our honeymoon even better! Thanks again from Bobbi and Louis Ryan.

Room Tip: If your looking for a good area for your room we stayed on the fifth floor pool side and it was quit...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bobbi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron H, General Manager at Residence Inn Orlando at SeaWorld, responded to this review, November 6, 2013
Hi Bobbi and Louis!

CONGRATULATIONS!!!!! Thank you for choosing to spend such an important time with us at the Residence Inn Orlando at SeaWorld! The staff was very excited when I shared your message with them this morning. Thank you so much for taking the time to post your comments!

See you on your anniversary???

Aaron
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Birmingham, United Kingdom
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 27, 2013

Stayed here for 10 nights from middle oct to late oct. location is around a 15 min walk from sea world but not near the main areas of international drive however, cleaning less, helpfulness and room size and comfort made up for this. Expedia tourist information desk on site very useful and staff there extremely helpful.
Breakfast in the morning had plenty of choice that changed on a rotational base daily, breakfast food was fine and useful for setting yourself up for the day. it could get busy but plenty of tables to sit at during the busy periods.
Room spacious air con worked brilliantly. Beds comfy and room cleaned daily by very friendly cleaners who worked very hard.
Overall a nice stay in a lovely hotel, although at little out of the way from international drive, I trolley and buses always around and car park has plenty of space for rented cars so location is not an issue.
Should I return to orlando I would definitely consider staying here. Thank your staff at this hotel for making our stay that bit better.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tom1391
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron H, General Manager at Residence Inn Orlando at SeaWorld, responded to this review, November 6, 2013
Dear Tom1391,

I am more than happy to pass your great message along to the staff! Thank you for taking the time to post your review after returning from your holiday. I am happy to hear that you found the team both friendly and helpful. While we are tucked quietly away from busy International Drive, I appreciate you pointing out a couple of the great transportation options.

We know that it is a long trip over here from the UK, but we hope to see you again very soon Tom1391!

Sincerely,
Aaron
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Cincinnati, Ohio
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed October 26, 2013

decent property, about what i expect for residence inn. bed was a bit soft, but room was clean. breakfast was standard, but this property must have huge throughput as it had a breakfast bar double line. although i stayed in late october, there were mostly families including several from other countries, so it must be a popular spot. note: it's not really convenient to walk to I-drive or the convention center (which is where i was headed). again, if your primary destination is seaworld, then i think it's a good bet.

Stayed October 2013, traveled on business
Helpful?
1 Thank MarkandBetsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron H, General Manager at Residence Inn Orlando at SeaWorld, responded to this review, November 6, 2013
Dear MarkandBetsy,

Thank you for taking the time to post comments on Trip Advisor regarding your recent stay with us at the Residence Inn Orlando at SeaWorld. While we are tucked off away from the traffic of International Drive, we do have several great options for transportation including the I-Ride Trolley that can take you to the convention center or great area dining. They have a convenient stop right in front of the hotel. We take great pride in delivering great guest service to a diverse group for both business and families.

We know that you had many options when choosing a hotel for your trip to Orlando. We appreciate you choosing to stay with us and hope to see you again in the future!

Sincerely,
Aaron
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San Francisco, California
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 22, 2013 credit card Amex Card Member Review

Excellence stay at Residence Inn @ Seaworld. It's close to I-4, between WDW and Universal area, Seaworld is few blocks. They do have free shuttle to these parks. They upgraded us from studio to suite without any fee. We also like the hot breakfast and there are so many choices. It's one of the best ones.

Stayed August 2013, traveled with family
Helpful?
3 Thank Traveler3080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron H, General Manager at Residence Inn Orlando at SeaWorld, responded to this review, November 6, 2013
Thank you Traveler3080!

“One of the best Residence Inns!” I think there should be a trophy that comes with that! We appreciate the great review. Thank you for pointing out our ideal location in the center of all of Orlando’s great theme parks.

We are honored that you chose to stay with us at the Residence Inn Orlando at SeaWorld and look forward to welcoming you back!

Sincerely,
Aaron
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blandon, Pennsylvania
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 22, 2013

Very clean and spacious rooms, great breakfast buffet every morning, great pool area and overall good experience. Location was close to everything and the staff was very friendly and helpful. Would stay there again

Stayed June 2013, traveled with family
Helpful?
Thank Terry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron H, General Manager at Residence Inn Orlando at SeaWorld, responded to this review, November 6, 2013
Hello TerryB!

We appreciate your post on Trip Advisor! “Staff was very friendly” is always great to hear!

We look forward to welcoming you back soon!

Aaron
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Orlando at SeaWorld

Property: Residence Inn Orlando at SeaWorld
Address: 11000 Westwood Blvd, Orlando, FL 32821-7380
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#111 Family Hotel in Orlando
#112 Business Hotel in Orlando
#119 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Orlando at SeaWorld 3*
Number of rooms: 350
Reservation Options:
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Also Known As:
Residence Inn Orlando At Seaworldr Hotel Orlando
Residence Inn Sea World
Orlando Residence Inn

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