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“Clean, comfortable, resort with a happy staff and great location”

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Marriott's Harbour Lake
Ranked #15 of 337 Hotels in Orlando
Certificate of Excellence
Des Moines, Iowa
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Clean, comfortable, resort with a happy staff and great location”
Reviewed July 18, 2014

We had an outstanding experience staying in our two bedroom suite for a week at this property. I traveled with my wife, mother and father in law, and my 10 month old daughter--all of whom (except the baby, she can't) agree that this resort was perfect for our vacation. The layout of our room was ideal for our unique travel group--my in laws stayed in the master suite which had a king bed and its own bathroom, while my wife, daughter, and I stayed in the second bedroom. The second bedroom had two twin beds, another bathroom, and the staff was happy to accommodate our request for a pack-and-play for the baby to sleep in. We were not in one of the updated rooms, but we still found the accommodations to be very clean and comfortable, and certainly not dated. We took advantage of the kitchen and dining areas every day, and there were more than enough kitchen supplies for our whole group. We also really enjoyed the living room area of the suite, which had a nice comfortable couch and two large chairs.

We were in building 29 which faced the smaller kids pool, and despite our proximity to the recreational areas, we never found the noise level to be an issue. This was great for us, because that nearby pool area also had a small wading pool that was the perfect height for our little girl--that was where we spent the majority of our pool time. The wading pool was very nice--not only was the size ideal for our baby, it also had a canopy draped over top of it so that we were not overcome by the Florida/July heat, and we also didn't feel the need to keep applying additional layers of sunscreen. We spent a little time in the pirate ship and slide pools, but primarily the wading pool was our top choice. We bought the weekly pass for the mini golf course--it was only $30 for the entire week for everyone staying in our room, which is a great deal when you consider that a single round is $6 (If memory serves). The course was surprisingly fun--I was anticipating a very boring and short course, but this one was large and challenging.

We ate at both of the on-property restaurants and they were OK but nothing special. At the Outpost we just got cocktails which were a little pricey ($6-8, depending on the drink) but that is to be expected at a hotel such as this. The Patio was a standard outdoor bar and grill type restaurant which had reasonably priced options ($10-15) like burgers and fish tacos. The resort is just off of International Drive, which has just about any restaurant that anyone could want, so there is certainly no shortage of options nearby if these two options don't meet your needs.

And speaking of location, I'm not sure that there is a better option available. I could understand if you were in Orlando only to visit Disney that maybe you would want to stay at one of their resorts, but for our group which had a number of places we wanted to see, Harbour Lake's location could not have been better. We visited Universal's Isles of Adventure (15 min drive), Magic Kingdom (25 min drive), Downtown Disney (15 min drive), the Premium Outlets (20 min drive), and a number of other places all along International Drive. And don't get me wrong, there are certainly places closer to all of these attractions, but what is great about Harbour Lake is that it is very near to ALL of them, but also is far enough away that traffic is a non-issue. There is also a Publix grocery store that's only 10 minutes away, which we used to stock up our in-suite kitchen.

The last thing I'd like to emphasize about this place is that the staff truly knows what customer service means. They contacted us 2 weeks before our visit to see if we had any specific needs, which we did and they were happy to accommodate those needs. Within an hour of our arrival, they brought us a high chair, and a pack-and-play for our baby to sleep in, as well as a washable cover to go over it. The day before our arrival, there was a storm that affected our TV, but the hotel sent up staff to fix the issue on our first day that we were there. And on top of that, every single member of staff that we encountered seemed genuinely happy to make our stay as enjoyable as possible. Really just an outstanding team they have.

I could honestly go on and on about this place but the fact is that this resort is top notch, from every possible aspect. We will almost certainly be returning in the very near future.

  • Stayed July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank mrbrightside3108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan N, Corporate Customer Care Manager at Marriott's Harbour Lake, responded to this review, July 31, 2014
Thank you for your five-star TripAdvisor review! We are thrilled to hear that you and your family enjoyed our amenities and that your villa was accommodating for everyone. The location is indeed strategic when navigating to the attractions around Orlando. Your feedback regarding our staff is greatly appreciated and will be shared with the team at the resort. Thank you again for sharing your experience and we look forward to seeing everyone again soon!
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Orlando, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 16, 2014 via mobile

Absolutely amazing family experience. Thank you to Edward and Hereoce (sorry I can't remember the spelling) for being amazing people and making our experience there one we will never forget. Free activities for everyone in the family every hour of the day, amazing set up of pools and honestly the website pictures don't do it justice. Night entertainment was second to none. There for 4 nights and never had to leave the resort. One complaint is to get Marina the pool/slide nazi away from your guest. There was plenty of other places to have fun when she was around but you shouldn't have someone that unfriendly dealing directly with guest.

Stayed July 2014
Helpful?
2 Thank Joey K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 13, 2014 via mobile

No other words than wow! We took the kids here to go to WDW. Awesome decision on our part. The staff was outstanding and the rooms to were perfect. There are so many activities for the kids that they actually didn't care if we went to disney at all! My one and only complaint if I even had one is there's 1 ice machine we had to use because the ice maker in our room wasn't working. I would definitely go back again. Definitely!

Stayed July 2014, traveled with family
Helpful?
1 Thank my3sweetpeas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan N, Corporate Customer Care Manager at Marriott's Harbour Lake, responded to this review, July 31, 2014
Thank you for your five-star review of Marriott’s Harbour Lake! We are thrilled to hear we fulfilled your expectations during your experience in Orlando and that the kids enjoyed the activities! Your feedback regarding the ice machine has been noted and will be shared with the team. Thank you again for staying with us and we look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Castle Pines, Colorado
Level Contributor
148 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed July 12, 2014

We spent a week at Harbour Lake and found it perfect for our family's needs. The rooms were certainly not fancy, but they were spacious, neat and clean. We have three sons and consequently prefer a two-bedroom anytime we travel. (A little extra room makes for a lot happier trip!) Our room at Harbour Lake was exactly what we needed. The boys had their own room (with two queens) and my husband and I had our own room. The common area had a well-appointed kitchen, dining nook, and small living room. We were within easy driving distance of all of the parks. The boys also enjoyed the swimming areas each night. We would certainly stay here again.

Stayed October 2013, traveled with family
Helpful?
2 Thank Anchored
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 8, 2014

We stayed at a 2 bedroom apartment for 2 weeks (14/6/2014-28/6/2014). It was a great stay for us, 6 adults, 1 child and a baby. Apartment was spacious enough for all of us. Kitchen appliances, dryer/washer, oven, coffee machine all worked well. Bed was the most comfortable, slept well every night! Check in/out was a breeze. Plenty of car park. Pools were great for kids
! Location wise, it's advisable to rent a car to drive around as it's unlikely to walk to supermarkets unless you enjoy walking. It's about 4 mins drive to publix if you want to stock up your groceries. Nearby there is Walgreen and a 24 hr pharmacy which I think it's better to drive there. Also without a car, it can be quite difficult to move around the area considering our crowd. Driving in orlando is so easy and it just take a minute or two to get use to left hand drive. As we drove around, we saw many other apartments which we also have short listed. In terms of location, perhaps hilton grand is better since it is next to vineland outlet and publix and restaurants are just across the road. However, we did not regret our decision on marriott harbour lake, kids enjoy the facilities and it is a quiet property with no overcrowding. There were 2 minus points though, that is the air con which makes noise when we lowered the temperature and housekeeping needs some improvement.

  • Stayed June 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Twinkle_starssss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan N, Corporate Customer Care Manager at Marriott's Harbour Lake, responded to this review, July 31, 2014
Thank you for your TripAdvisor review! We are delighted to hear your family enjoyed the amenities at the resort and that the size of your villa was accommodating. Your comments regarding the air conditioning and housekeeping will be shared with our team at the resort. Thank you again for staying with us and we hope to see you again on your next trip to Orlando!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
Level Contributor
68 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 8, 2014

Great vacation. Very nice room and pretty pool areas. It was a nice family trip, wish we could have stayed longer.The master room is slightly smaller than other local Marriott Vacation resorts in the area but that did not impact the stay. Very nice kitchen and dining area for the whole family.

  • Stayed May 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank Ryan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 7, 2014 via mobile

This was an amazing place for the price, location and FUN! The pools and staff were perfect. Room was good, not exactly what we expected, but usable! Clean. The only reason for the four was limited restaurant food choice and not so delicious for the price. But, again staff was great! We will be back! 10 minutes away from disney and you can see the fireworks from 6th floor building 31!

Stayed July 2014
Helpful?
2 Thank Samantha T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan N, Corporate Customer Care Manager at Marriott's Harbour Lake, responded to this review, July 9, 2014
Thank you for your five-Star TripAdvisor review of Marriott’s Harbour Lake! We are glad you enjoyed the amenities of the resort and that our staff was helpful. We hope to see you again soon on your next trip to Orlando!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marriott's Harbour Lake

Property: Marriott's Harbour Lake
Address: 7102 Grand Horizons Boulevard, Orlando, FL 32821-7378
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Orlando
#125 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Marriott's Harbour Lake 3*
Number of rooms: 900
Reservation Options:
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Also Known As:
Marriott`s Harbour Lake Hotel Orlando
Marriott Vacation Club Orlando
Marriotts Hotel Harbour Lake
Marriott Orlando
Orlando Marriott
Horizons Marriott Vacation Club Orlando
Horizons Marriott Orlando

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