I did a lot of research before booking my hotel. We only needed a room for a one night stay and wanted a nice hotel since my almost 2 year old was with us. We needed a hotel that was clean and had nice amenities. The hotel when booked was advertised for $154 a night.
We went to Magic Kingdom during the day and then checked into the hotel at about 8pm. We were in the 3000 building. My first thought walking up was that it was very motelish. The stairs are painted and it seems like it hasn't been redone in a very long time.
We arrived in the room which was spacious but nothing seemed clean. The floor had crud on it and it was not vacuumed. The sheets not only had holes in them but the top sheet had a few hairs on it that did not belong to us. We were so grossed out that we slept with no sheets or blankets on top of us.
There were 2 towels in the room and if we wanted more or to change them there was a 10 dollar fee. When we booked the hotel it was noted that my son was traveling with us. It would have been nice to have a least 3 towels, 1 for each of us.
The water pressure was not good and the water had a musky, stale smell to it. The furniture in the room was very dated. The wooden furniture was very worn.
When we woke up we saw that an extra 25 dollar fee was tacked on for activities which we never even used. We also had a tax added on to the 154 which totaled to 188 and now with the extra 25 bucks we were over 200. We could have stayed at a moderate Disney Resort for that price.
While checking out we complained to the manager who was very polite. I showed him pictures and he asked why we hadn't called. When you have a toddler who is exhausted from spending the day at disney and he is hysterical you have to let him sleep. The manager understood and took 50 bucks off the bill.
I would imagine the good reviews are for the splash park. We stayed in a guest room not a villa maybe there's a difference in cleanliness and how updated the rooms are. I based my stay off of most of the reviews on here and I chose this hotel over the Sheraton Vistana and I am disappointed that I did that.
To add one good point about the hotel, they have tons o activities for kids. Most did have an extra charge but some were for free. There is no room service or real restaurant. There is coffee served at the hotel and if you want you can have Pizza Hut delivered to your room.
I would not stay here again. I probably could have stayed at a motel which would have been cleaner and saved a lot of money. I will most likely stay on a disney property next time.
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- Also Known As:
- Marriott`s Harbour Lake Hotel Orlando
- Marriott Vacation Club Orlando
- Marriotts Hotel Harbour Lake
- Marriott Orlando
- Orlando Marriott
- Horizons Marriott Vacation Club Orlando
- Horizons Marriott Orlando