Went to check in and our name was not on manager's computer. We had a confirmation with our name on it but since our name was not on the computer, the manager would not let us check in. We had to wait until the third party showed up, even though we offered to give the manager a credit card with our name on it. The excuse was this was a third party reservation and our names were not on his computer. The room was guaranteed and prepaid. Buyer beware how you make your reservations at a Wyndham. If this party never showed up, we would never be allowed to check in. Manager did nothing to help us and we sat in the hot sun for 2 1/2 hrs while the third party showed up. BEWARE OF MAKING THIRD PARTY RESERVATIONS AT WYNDHAM. Customer service was no help either. I will never stay there again. Be prepared to be embarrased by staff. BUYER BEWARE.
- Official Description (provided by the hotel):
- The closest Hawthorn Suites to the Walt Disney World Resort! Just one mile from the entrance to Disney. Executive guest rooms perfect for corporate travelers and One Bedroom suites featuring fully equipped kitchens, separate living and dining room. Tropically landscaped outdoor pool area & jacuzzi. Complimentary scheduled transport to Disney and free hot breakfast. Two hour manager's reception in the evenings Monday-Thursday. ... more less
- Reservation Options:
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- Also Known As:
- Hawthorn Suites Lake Buena Vista Hotel Orlando
- Hawthorn Lake Buena Vista
- Hawthorn Suites Orlando
- Orlando Hawthorn Suites