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“Stay away from Wyndham”

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Hawthorn Suites by Wyndham Orlando Lake Buena Vista
Ranked #77 of 341 Hotels in Orlando
Certificate of Excellence
Reviewed February 25, 2013

Went to check in and our name was not on manager's computer. We had a confirmation with our name on it but since our name was not on the computer, the manager would not let us check in. We had to wait until the third party showed up, even though we offered to give the manager a credit card with our name on it. The excuse was this was a third party reservation and our names were not on his computer. The room was guaranteed and prepaid. Buyer beware how you make your reservations at a Wyndham. If this party never showed up, we would never be allowed to check in. Manager did nothing to help us and we sat in the hot sun for 2 1/2 hrs while the third party showed up. BEWARE OF MAKING THIRD PARTY RESERVATIONS AT WYNDHAM. Customer service was no help either. I will never stay there again. Be prepared to be embarrased by staff. BUYER BEWARE.

Stayed: February 2013, traveled with family
4  Thank ELAINE1940
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mairead N, Guest Relations Manager at Hawthorn Suites by Wyndham Orlando Lake Buena Vista, responded to this reviewResponded March 4, 2013

Thank you for leaving us a review. We are sorry to hear that our resort and customer service did not meet your expectations. We appreciate your feedback and will be assure to better address similar issues in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,301 - 1,307 of 2,291 reviews

Reviewed February 21, 2013

This is the second time we have stayed here. They are excellent innkeepers. We love this place. Clean, well kept, great for families, excellent value. Even a game room and pool table for kids. Breakfast is included. We didn't partake but they have complimentary happy hour. About mid way between Disney and Sea World in a quiet area. Many Near by restaurants. I hope they keep updating the building because this is a super place.

Room Tip: not by the elevator, but over looking the pool
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  • Stayed: February 2013, traveled as a couple
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Thank misspiggy44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mairead N, Guest Relations Manager at Hawthorn Suites by Wyndham Orlando Lake Buena Vista, responded to this reviewResponded March 4, 2013

Thank you for vacationing with us again! We are thrilled that you enjoyed your stays at Hawthorne Suites. We are pleased that your kids enjoyed the game room. Also, we are happy that you found our location convenient. We are looking forward to your third visit- see you soon!

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Reviewed February 20, 2013

We have just returned from our 4th stay at these lovely suites. The staff were as friendly and helpful as ever, particularly Bernard on reception and Eduardo and Marie on breakfast. The suite, corridors, lifts and all public areas were clean and fresh. Breakfast was superb for free, the porridge is delicious. The position of these suites is so good, you can get about quickly and easily and if you don't have a car the half hourly bus 50 is good and reliable. You could walk to 27 different eateries, if you can walk for a mile or about 15 minutes. We will be back next year, hopefully.

  • Stayed: February 2013, traveled as a couple
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3  Thank Inglenook20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mairead N, Guest Relations Manager at Hawthorn Suites by Wyndham Orlando Lake Buena Vista, responded to this reviewResponded March 4, 2013

Thank you for sharing your vacation with us. We are delighted that you visited us for a fourth time! Our fabulous team members strive to please our guests and meet all of their requests. Hawthorn Suites is lucky to have such a convenient location- you are truly in the middle of it all! We hope to see you again next year!

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Reviewed February 17, 2013

Late Review:- we stayed here in August 2010 for 9 days. we stayed at this location and we were not disappointed. The rooms are a little dated but clean and well maintained. The breakfast has a good variety and the staff is very friendly. The location is excellent, close to Disney, shopping, etc. The room cost in very affordable. Overall though the stay was very pleasant & staff were very helpful & wifi connection was good & was free.

  • Stayed: August 2012, traveled with family
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2  Thank Nigat Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mairead N, Guest Relations Manager at Hawthorn Suites by Wyndham Orlando Lake Buena Vista, responded to this reviewResponded February 19, 2013

Thank you for writing us! We are pleased that you enjoyed the breakfast selection and our convenient location. Also, we are glad you found our team members to be friendly and accommodating. We hope to welcome you back again soon!

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Reviewed February 16, 2013

This is the fifth time that we stayed at this location and we are never disapointed. The rooms are a little dated but clean and well maintained. The breakfast has a good variety and the staff is very friendly. The location is excellent, close to Disney, shopping, etc. The room cost in very affordable. It does puzzel me that they now charge a nominal fee for your second bag of coffee for your in room coffee maker. This is the first time that I have encountered this. Overall though the stay was very pleasant.

  • Stayed: February 2013, traveled as a couple
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3  Thank Larry804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mairead N, Director of Sales at Hawthorn Suites by Wyndham Orlando Lake Buena Vista, responded to this reviewResponded February 19, 2013

Wow, we are thrilled that you recently vacationed with us for a fifth time! We are pleased that you enjoyed our friendly team members and the breakfast presentation. We hope that you will choose to stay with us again on your next visit.

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Reviewed February 13, 2013

Great hotel, can't fault it's appearance, good location. I would recommend anyone to stay here as the staff are extremely friendly and willing to do anything for you (especially Bernard and Courtney) pool area great and the spa pool was lovely after a day at the parks! Overall 10/10 excellent stay.

  • Stayed: January 2013, traveled with friends
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2  Thank Daniel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mairead N, Guest Relations Manager at Hawthorn Suites by Wyndham Orlando Lake Buena Vista, responded to this reviewResponded February 19, 2013

Thank you for your comments. We are thrilled that you enjoyed your stay with us and that Bernard and Courtney exceeded your expectations. We will definitely pass your compliments along to them, and we all hope to welcome you back again soon.

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Reviewed February 11, 2013

Location is great. Premium Outlets and Disney Down Town are just 5 mins away.
Rooms are a bit weary but clean and comfortable. It was also nice to see, that hotel had improved their breakfast selection to more of a real continental breakfast, and styrox plates were switched to real ones. Good job!
Chlorine sensitive people do not bother trying the hot tub.

  • Stayed: February 2013, traveled with friends
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4  Thank Abeton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mairead N, Guest Relations Manager at Hawthorn Suites by Wyndham Orlando Lake Buena Vista, responded to this reviewResponded February 13, 2013

Thank you for your review. We’re pleased to hear you loved our location and were comfortable during your stay! We appreciate your comments, and hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham Orlando Lake Buena Vista

Address: 8303 Palm Pkwy, Orlando, FL 32836-6438
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Best Value Hotel in Orlando
#82 Family Hotel in Orlando
#100 Business Hotel in Orlando
#105 Romantic Hotel in Orlando
Price Range: $96 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hawthorn Suites by Wyndham Orlando Lake Buena Vista 3*
Number of rooms: 120
Official Description (provided by the hotel):
The closest Hawthorn Suites to the Walt Disney World Resort! Just one mile from the entrance to Disney. Executive guest rooms perfect for corporate travelers and One Bedroom suites featuring fully equipped kitchens, separate living and dining room. Tropically landscaped outdoor pool area & jacuzzi. Complimentary scheduled transport to Disney and free hot breakfast. Two hour manager's reception in the evenings Monday-Thursday. ... more   less 
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Also Known As:
Hawthorn Suites Lake Buena Vista Hotel Orlando
Hawthorn Lake Buena Vista
Hawthorn Suites Orlando
Orlando Hawthorn Suites

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