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“Great business trip”

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Embassy Suites by Hilton Orlando Downtown
Ranked #123 of 339 Hotels in Orlando
Certificate of Excellence
GreenLeadersBronze level
Reviewed March 23, 2014

I stayed at this Embassy Suites hotel the week of 3/17/14. The room was clean and well suited for my business needs. The only downside to my room was that it was apparent that the caulking around the bath tub needed replaced. The free breakfast buffet made a delicious start to my day and the free cocktails were just what I needed to unwind at the end of the day. I was particularly impressed by the grilled Mahi sandwich at the bar; fresh, flavorful and easy on the wallet.

This hotel is within walking distance to most places downtown. The courthouse is a mere 15 minute walk from the hotel and the free city bus service is convenient. Just mind your surroundings as downtown Orlando has a rather noticeable homeless problem.

I plan to stay here again.

  • Stayed: March 2014, traveled on business
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1  Thank Clay G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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641 - 647 of 1,110 reviews

Reviewed March 22, 2014

With anything there this the good with the not so good.

Good: location, room size, bed comfy, people are nice, pool area is in a really good spot for all day sun.

Bad: it sorely needs to remodel. It's a hotel stuck in the 1990's. Our room had this weird smell to it all weekend, there were holes in our couch, cracks in the shower, walls scuffed, the water in the bathroom sink was Luke warm, walls are paper thin, the pen on the desk had the end chewed off from the previous occupants and was never replaced, there was hair all over the bathroom floor when checking in and the room decor has probably been here from day 1

I / we are not picky travelers at all and this hotel suited our needs just fine, but they seemed to miss some of the little things to make this a 4 or 5 star review. If they did an upgrade this place would be very very nice

Stayed: March 2014, traveled with friends
Thank Dcl1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2014

Overpriced. The room was musty. We heard the guests in the next room whenever they spoke. The hotel looks like it could use an updated. Very disappointing for the price which was 225 per night. Did not get the upgrade we requested. We paid way too much but it was the location that sucked us in. Will not stay there again.

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Larry J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesOrlDTGM, General Manager at Embassy Suites by Hilton Orlando Downtown, responded to this reviewResponded April 2, 2014

Thank you for taking the time to share your experience regarding your stay at our hotel. . I have shared your feedback with our team as your review is valuable as it allows us the opportunity to enhance our services for future guests.
Again, thank you for your feedback and we look forward to serving you as our guest the next time your travels bring you to the Downtown Orlando area. Please let me know if I can be of additional assistance and please feel free to contact me directly.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2014

Stayed at this hotel for one night for business. Location is great in the heart of Downtown Orlando. Hotel has a great managers evening reception and complimentary buffet breakfast with cook to order food. Rooms were nice and clean. Would recommend.

  • Stayed: February 2014, traveled on business
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Thank Kristina189
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesOrlDTGM, General Manager at Embassy Suites by Hilton Orlando Downtown, responded to this reviewResponded April 2, 2014

We simply couldn’t have said it better. We pride ourselves on having the best location among downtown Orlando hotels – Walk to Lake Eola, Thornton Park and downtown Orlando. All three areas are full of exciting restaurants near downtown Orlando and offer a variety of cuisine. But as you mentioned, save a little with our hotel’s complimentary cooked-to-order breakfast and evening reception before exploring the beautiful city. Planning an evening for the sports fan? Consider Amway Arena in downtown, home of the Orlando Magic. We’re a quick drive to Orlando attractions such as Universal Orlando, SeaWorld and Disney World theme parks. Our hotel truly appreciates you sharing your expertise with the readers of TripAdvisor – Orlando has so much to offer but we believe downtown Orlando is the place to be! Hopefully, you’ll have an opportunity to come back to the area and we’d truly appreciate having you as a guest at our downtown Orlando hotel again. Thank you for your time in submitting your review!

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Reviewed March 20, 2014

I booked this hotel for my Best Friend's bachelorette party. I chose it for two reasons: the location and the breakfast. The hotel is within a five to seven minute walk to the bars on Church St. It was a simple walk, and easy to navigate on the way home, if you catch my drift. Breakfast the next morning was perfect. We were all a bit under the weather the following morning, and the biscuits, eggs, and bacon were a must. Would definitely recommend!

  • Stayed: March 2014, traveled with friends
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Review collected in partnership with Embassy Suites Hotels
Thank Kaila M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2014

Stayed at this hotel for one night to attend a wedding reception nearby. We received a group rate of $148 plus taxes for the night. The room was very dated. There was long hair all over the shower (in the tub and huge clumps on the shower wall). We dressed for the reception and stopped at the front desk around 5 pm to ask if housekeeping could reclean the bath. We were told that they would contact housekeeping immediately and resolve the problem. 7 hours later, we returned to the hotel to find that the bathroom had not been touched. I called the front desk and was told that housekeeping was gone for the night and that nothing could be done.

We checked out the next morning and told the front desk clerk about our experience. She didn't seem at all surprised and gave us half off the room rate.

This hotel has a lot of nerve charging $150 per night plus another $22 to park. They have some serious issues.

Stayed: February 2014, traveled with friends
Thank jjjcalder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwin M, Manager at Embassy Suites by Hilton Orlando Downtown, responded to this reviewResponded March 20, 2014

Thank you for taking the time to share your experience regarding your stay at our hotel. Our team strives for excellence. I have shared your feedback with our team as your review is valuable as it allows us the opportunity to enhance our services for future guests.
Again, thank you for your feedback and we look forward to serving you as our guest the next time your travels bring you to the Downtown Orlando area.

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Reviewed March 7, 2014

Issues with housekeeping on a daily basis. Room cleaned only once in 3 days with no explanations available when asked. Dirty dishes were still not removed after day 3. Roaches in the coffee accessories and on room sink area due to this.

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Brenda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesOrlDTGM, General Manager at Embassy Suites by Hilton Orlando Downtown, responded to this reviewResponded March 20, 2014

Please accept our sincere apologies for the unfortunate experience you had during your stay. I appreciate you bringing this opportunity to me and allowing me to follow up with our pest control company, ensuring that you and future guests are taken care of. Additionally, I have addressed your concerns regarding dishes being left out of your suite. I am surprised to learn of this as we require tray runs throughout the day. Please contact our offices directly if we may be of any further assistance. We hope you will give us another chance to show you the complete quality stay you deserve should you return to our area in the future.

Thank you,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Orlando Downtown

Address: 191 E Pine St, Orlando, FL 32801-2736
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Green Hotel in Orlando
#158 Family Hotel in Orlando
Price Range: $196 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Orlando Downtown 3.5*
Number of rooms: 167
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Also Known As:
Embassy Suites Orlando Downtown Hotel Orlando
Orlando Embassy Suites

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