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“Good, but Could Be Better”

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Embassy Suites by Hilton Orlando Downtown
Ranked #129 of 339 Hotels in Orlando
Certificate of Excellence
GreenLeadersBronze level
Ann Arbor, Michigan
Level 6 Contributor
246 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
“Good, but Could Be Better”
Reviewed February 2, 2013

Was here for a business meeting. Typical problems that the meeting room was too cold, too warm.Food was OK.Nice to have a real bar in operation until 11 PM with real food from the kitchen.Location is great if your destination is downtown Orlando.Rooms were comfy but maid service was uneven. I was there five nights and two nights no washcloths; one night no extra toilet paper. Staff very young and eager, but need more "Ritz Carlton" training.Pool area OK. W
as there during a Justin Bieber concert and the hotel was filled with young people. All was well but it pointed out that the two elevators are a joke with waits over 10 minutes.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bloodman33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lawrence O, General Manager at Embassy Suites by Hilton Orlando Downtown, responded to this review, February 28, 2013
On behalf of the Embassy Suites Orlando Downtown, thank you for taking the time to share your feedback. Your feedback that you indicated helps us in our commitment to service excellence – to every guest on every stay.

We understand the significance your comments will make to other potential guests. Thank you again, for your comments. We hope to have the pleasure of serving you again in the future.

Regards,

Lawrence J. Olive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (114)
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English first
The Villages, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 31, 2013

Everything was wonderful from the moment we pulled in. We requested a no smoking room and that is what we got, and the room smelled fresh & clean! The staff was friendly and helpful with local directions and suggestions for dinner. Check out was a breeze. Breakfast to order was excellent! We felt that we received a better value far exceeding what we expected and we never even made it to happy hour we were so busy having fun in Orlando!

Room Tip: Our room was clean, bright and large! Loved having a fridge!
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patti G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lawrence O, General Manager at Embassy Suites by Hilton Orlando Downtown, responded to this review, February 28, 2013
On behalf of the Embassy Suites Orlando Downtown, thank you for taking the time to share your feedback regarding your recent stay with us! We are delighted that you enjoyed your visit and you are correct, the hotel is in a great location! I have shared your positive feedback with our team. Thank you again, for your comments. We hope to have the pleasure of serving you again in the future.

Regards,
Lawrence Olive
lawrence.olive@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DC
Level 6 Contributor
195 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
Reviewed January 31, 2013

I stayed at Embassy Suites in downtown Orlando after my other choices would not fit within my corporate budget. It is laid out like most Embassy Suites with the rooms surrounding a large atrium that contains the bar and breakfast area. The suites are large -- larger than one person on business needs (2 TVs?) -- but still a plus. The breakfast buffet and manager's happy hour are also key reasons that people choose Embassy Suites. The hotel's biggest plus is its location adjacent to Lake Eola (it's funny to call the large pond a "lake"), which provides nice views and a great place to walk / jog. Other than that, the hotel is nothing special. The "new" workout room is bare bones, and my door closed so poorly that you could see through the cracks when it was closed. This means that you can hear everything that's happening in the atrium. If you are staying downtown and looking for something to do, I recommend taking in a movie at the Plaza Cinema Cafe just 3 blocks from the hotel -- it has really nice easy-chair-style seats and serves beer.

Room Tip: Some rooms have a lot better view of Lake Eola than others.
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keithcu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lawrence O, General Manager at Embassy Suites by Hilton Orlando Downtown, responded to this review, February 1, 2013
We're so glad you chose to stay with us during your business travels in the area and we appreciate your feedback. I apologize that the atrium noise was a concern and we're sharing your feedback with our team for further review. However, it is very nice to hear you enjoyed our signature two-room suites and nice views of Lake Eola. Plenty of our guests utilize the scenic paths for jogging or walking, just as you mentioned. It's a great place to relax and enjoy nature. Again, we appreciate the feedback and would love to hear any additional comments or suggestions that would make your experience more comfortable. Please feel free to send us a note and we look forward to hearing from you.

Lawrence J. Olive
lawrence.olive@hilton.com
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Tampa, Florida
1 review
Reviewed January 24, 2013

We arrived at 3:40 to a near empty hotel and asked if any rooms were available to check in early.
We were travelling with another couple and had requested adjoining rooms, but they had arrived earlier that day and were given a balcony suite that was next to an adjoining room that had a guest already checked in. The receptionist said that no rooms were available for early check in and to return at 4pm for checkin. We went back to the desk at 4:05 and he called the cleaning service to see if they had a room available. We finally were able to secure a room, but not adjoining (or even close) to our travelling companions. Unfortunately, our room was a balcony room without an attractive view, but with a lot of street noise from the glass doors. We had no idea and was disappointed that the receptionist was not more helpful with choice of a room. We were ready to get out of there the next morning but were pleasantly surprised by the fantastic breakfast served with helpful staff personnel. Ask lots of questions and don't try to check in earlier than 4pm. We stayed on a Sunday night preceding a holiday not a business day. The place looked empty.

Room Tip: Do not stay in balcony suites. They look out over a very noisy street to a building (no view) and y...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Guestly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lawrence O, General Manager at Embassy Suites by Hilton Orlando Downtown, responded to this review, January 26, 2013
We appreciate that you chose to stay with us and value your feedback. I'm terribly sorry to hear that you had an unwelcoming experience at check-in as it relates to the location of your suite and not being able to check in earlier than our check in time. I'm also sorry about the outside noise that you experienced. We hope that you will give us another opportunity to serve you as our guest in the future.

Kind regards,

Lawrence Olive
lawrence.olive@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma, United States
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 24, 2013

When I checked in they notified me that I was in a smoking room, you booked thru Expedia, right? I took it to mean that since I booked thru Expedia I was being punished. I told her I would not accept a smoking room she said that it would be difficult to change but she would. When I got to the room I could smell smoke and then I noticed the ashtray on the night stand. I called the front desk clerk and she wanted to argue about it being a smoking room so I offered to bring her the ashtray as proof. She reluctantly relocated me again to a handicap room which was fine. The TV did not work in the first room and the table light did not work in the last room.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mickey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lawrence O, General Manager at Embassy Suites by Hilton Orlando Downtown, responded to this review, January 26, 2013
Thank you for taking the time to share with us your concerns about your recent stay at the Embassy Suites Orlando Downtown. This service experience is certainly not the standard that the Embassy Suites is known for and is the exception, not the rule. Please accept my sincere apologies for not exceeding your expectations.

Your Overall Comments have been communicated to our Front Office Manager for further review and corrective action. We appreciate your suggestions on how we can improve our services to you and every guest that stays with us.

We continue to be committed to providing you and all of our guests with the highest standards of service. We hope that this experience does not deter you from visiting our property in the future.

Please contact me directly at lawrence.olive@hilton.com?

Regards,

Lawrence J. Olive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Punta Gorda, Florida
Level 4 Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 21, 2013

Great location. The parking area for valet (required) is a bit tight, but the staff does a pretty good job about keeping the area open. My experience with the front desk staff was good, very fast check in. The room was clean and comfortable. The evening reception was nice, there are a lot of good spots to sit and relax. Breakfast was good for this type of hotel. I recommend when you are preparing to leave the hotel that you call valet and they will have the car ready for you when you make it to the lobby. If you are leaving at a busy time this will allow you to get out much faster.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lawrence O, General Manager at Embassy Suites by Hilton Orlando Downtown, responded to this review, January 26, 2013
On behalf of the Embassy Suites Orlando Downtown, thank you for taking the time to share your feedback regarding your recent stay with us! We are delighted that you enjoyed your visit and you are correct, the hotel is in a great location! I have shared your positive feedback with our team. Thank you again, for your comments. We hope to have the pleasure of serving you again in the future.

Regards,
Lawrence Olive
lawrence.olive@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Apex, North Carolina
Level 3 Contributor
10 reviews
3 hotel reviews
Reviewed January 14, 2013

Great hotel and location if you want to get away from the theme park crowd. This hotel was perfect for getting to the church and the reception afterward. Complimentary shuttle service got to every location quickly. Valet staff were just great. Very courteous and helpful.

At the hotel, all the staff from lobby to dining were just great. Highly recommend.

The hotel also has complimentary breakfast with made-to-order omelets.

Room Tip: Rooms on north side are quieter.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PatriotsTA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lawrence O, General Manager at Embassy Suites by Hilton Orlando Downtown, responded to this review, January 26, 2013
On behalf of the Embassy Suites Orlando Downtown, thank you for taking the time to share your experiance regarding your recent visit to the Embassy Suites Orlando Downtown. I am delighted to hear that you enjoyed every aspect of our hotel! Thank you again, for your comments. We hope to have the pleasure of serving you again in the future.

Lawrence Olive,
lawrence.olive@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Orlando Downtown

Property: Embassy Suites by Hilton Orlando Downtown
Address: 191 E Pine St, Orlando, FL 32801-2736
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Green Hotel in Orlando
#158 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Orlando Downtown 3.5*
Number of rooms: 167
Reservation Options:
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Also Known As:
Embassy Suites Orlando Downtown Hotel Orlando
Orlando Embassy Suites

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