Just stayed 2 nights at this hotel. Great location in downtown Orlando but the one way streets make it a little tricky to find. Valet only parking , the valets really hustle so you have your car in minutes they really do a great job.
Downtown Orlando rocks and is safe!!!!
Nice CLEAN 2 room suites as usual and a very nice swimming pool area. Most staff encountered were friendly.
Not recognized as Gold HH Member at check in (lacking HH culture & Training?)
Spotty internet and when I enquired about always being dropped the front desk said they had not had to many complaints that day so you can tell it's a regular thing.
Did not recieve my gold privilages water etc.
Slow, slow elevators
Breakfast first day was so un-orgnanized, they were literally out of 50% of the food, no cups, no plates and this was at 8;30am, the food was very good what there was of it.
2nd day breakfast which was a Saturday and I went down 20 minutes before the end of breakfast and there was plenty of food and everything looked and tasted great.
So I thought the first day was just an off day and we all have those but I went down for the managers reception that night and the hotel's true colors were shown again. They put out a cheese tray which maybe would feed 40 - 50 people it was gone in 20 minutes an never replaced for the hour I was there, pretzels everything was gone and left empty by 6pm and not replaced , I took pictures to prove it. So why have a managers reception if you can't host it properly, the drinks we good but again you could not get near the bar to get one again my expectations were not met. This tells me allot about how the hotel is run the employee training and I beleive the Embassy Suite Culture is not always being adhered to.
So my review is mixed, the property had some really strong strength's, location, clean, large suites, friendly staff jut don't expect Embassy Suite type service and you should have a good time.
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- Also Known As:
- Embassy Suites Orlando Downtown Hotel Orlando
- Orlando Embassy Suites