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Embassy Suites by Hilton Orlando Airport
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Reviews (1,337)
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All reviewsevening receptionmade to order breakfastmanagers receptionthe shuttle driverport canaveralhilton honorscomplimentary breakfastbreakfast was excellentan early flightstayed one nightnext morningrental carwould stay here againa great place to stayexcellent stayfree shuttlevery nice hotel
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871 - 876 of 1,337 reviews
Reviewed June 6, 2014

After a long flight with children, the amenities and convience of this hotel, starting with the shuttle from the airport to the complimentary breakfast, make the travelling expierence so much easier for everyone. The room arrangements are perfect for families as well as business travellers.

  • Stayed: June 2014, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Darrell C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesOIA, Front Office Manager at Embassy Suites by Hilton Orlando Airport, responded to this reviewResponded June 10, 2014

Thank you for taking the time to comment about our hotel. Your complimentary review of our hotel the Embassy Suites Orlando Airport is much appreciated! Hopefully, we'll have the opportunity to host you again soon.

Alicia Catubo, Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2014

Just gonna break it down here into pros and cons.
Pros- Honestly the best free hotel breakfast of any hotel I have ever stayed in (and I've stayed in many). Any breakfast food you can think of, they had, and the things that were supposed to be hot were hot, Even during peak bkfst hours you can find a place to sit.
Timely hotel shuttle with friendly, helpful driver
Comfortable rooms
Cons-1. Staff at desk seemed annoyed when asked for help
2. Charge for internet
3. Walls paper thin, I was woken up before 7 am by the family in the room next to mine, and they weren't shouting, the walls are just too thin.

  • Stayed: May 2014, traveled on business
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1  Thank Sue T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesOIA, Front Office Manager at Embassy Suites by Hilton Orlando Airport, responded to this reviewResponded June 10, 2014

We are pleased to hear you enjoyed the breakfast during your stay with us here at the Embassy Suites Orlando Airport. . I am so sorry about your experience with our front desk team. I can assure you that it is not standard to find someone at our hotel who isn’t helpful as we strive to ensure our front desk agents and other team members know how much we value your business.

I apologize for any issues you had and welcome you to come see us again so we may show you the quality hospitality you expect and deserve.

Thank you
Alicia Catubo, Front Office Manager

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Reviewed June 2, 2014

This is an Embassy that is getting close to needing update. The carpeting wallpaper paint and furniture are starting to show it's age.

Shuttle service is slow to pickup at the airport. They do leave on time for the airport from the lobby. Lady working the desk at night does not like to answer the phone. She sets at a desk watching tv and playing with her laptop.

Complimentary breakfast is below average for an Embassy. Not much variety, and they serve those frozen pastries which always taste freezer burnt. Fruit on the breakfast buffet was old and should have been thrown out.

Hotel is a little noisy at night. The noise seems to come from the bar in the atrium.

Some of the front desk clerks are friendly, and some are not.

1st room they put me in smelled aweful. Housekeeper was in the hall and she stepped in and said "EWWWWW!!!!!" and told me to go to the front desk. They put me in a room that didn't stink.

Room service was mixed. One meal was served cold, and 2 were outstanding. I wish they all would have been like that.

Room Tip: Ask for a room that does not face the view of the dumpster, or the roar of the air conditioning units. Looks aweful out back.
  • Stayed: June 2014, traveled on business
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Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesOIA, Front Office Manager at Embassy Suites by Hilton Orlando Airport, responded to this reviewResponded June 10, 2014

Thank you for staying with us and sharing your kind words and constructive feedback with us via TripAdvisor. I’m sorry we were not able to provide you with the comfortable and quiet experience you deserved. Your satisfaction is very important to us and we appreciate your feedback about the noise issues from the dumpster/vent. I can assure you that it is not standard to find someone at our hotel who isn’t helpful as we strive to ensure our front desk agents and other team members know how much we value your business. I have shared your review with our facilities team to see what additional comfort measures may be taken and we hope you will consider staying with us the next time you are in the area so we may better demonstrate our commitment to your comfort. Thank you, Alicia Catubo, Front Office Manager

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Reviewed June 2, 2014

The hotel shuttle picked us up at the airport and dropped us off at the front door to the hotel. We also used the shuttle the next day to go back to the airport to pick up our rental car. We arrived after 9 PM and the shuttle driver offered to take us to any restaurant across the highway. Even though the restaurants were in walking distance, he did not want us to cross the highway even at a signal. How many shuttle drivers are that conscience???? Let me say, that there are many eating locations on the hotel side within waking distance without crossing the highway.

We asked for a quiet room and we were accommodated. No airport noise as dual pane windows. Rooms were spotless and beds were comfortable. Nice areas in center of hotel just to relax and have quiet time. Will use again if in the area.

  • Stayed: May 2014, traveled as a couple
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Thank sewkitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesOIA, Front Office Manager at Embassy Suites by Hilton Orlando Airport, responded to this reviewResponded June 4, 2014

Thank you for taking the time to write about the Embassy Suites Orlando Airport. We are happy you enjoyed your stay. We take great pride in providing great customer service. We look forward to your next visit.

Alicia Catubo, Front Office Manager

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Reviewed May 28, 2014

Stayed in the premium suites, something new and what a nice touch. Floor had non alcoholic beverages and snacks in machines for guests. Great for kids and for that late night snack. Very courteous employees at the evening happy hour and at breakfast, and a great breakfast. Only area that could use improvement is at check in. Young lady could not answer questions we asked, and really seemed to not want to put forth the effort to check us in. Otherwise a great stay.

  • Stayed: May 2014, traveled with family
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Thank dabears11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesOIA, Front Office Manager at Embassy Suites by Hilton Orlando Airport, responded to this reviewResponded May 29, 2014

Thank you for taking the time to post on Tripadvisor about your most recent stay with us. I'm glad you enjoyed our Premium Suites and Evening Reception. I am sorry, however that the young lady at check was not able to answer you questions and was not able to provide you with the information you needed.

We hope to see you again on your next trip to Orlando, Florida.

Sincerely,

Alicia Catubo, Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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