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“Great "Park and Stay" rate of $99 made it above average” 4 of 5 bubbles
Review of Embassy Suites by Hilton Orlando Airport

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Embassy Suites by Hilton Orlando Airport
Ranked #127 of 333 Hotels in Orlando
Orlando, Florida
Level Contributor
518 reviews
222 hotel reviews
common_n_hotel_reviews_1bd8 526 helpful votes
“Great "Park and Stay" rate of $99 made it above average”
4 of 5 bubbles Reviewed December 10, 2013

We got a great rate of $99, which included up to 7 days’ parking. We were in Room 732, right by the elevator so we had to keep our blinds closed because someone always seemed to be out there! The room was typical Embassy Suites layout but was missing a safe like the other Embassy Suites where I have stayed. Nothing was taken from the room while we were out, but with my passport, computer, and other valuables, it made me nervous. We were traveling to Europe for a long weekend which is why we had the “Park and Stay” rate. The car was untouched and secure so no issues with parking there for almost a week. Shuttle was very efficient each way, but remember to take their number with you so you can call for pickup. Manager’s reception so so with cheap drinks and snacks but typical at all the Embassy Suites that can serve free alcohol. (Boston airport location can’t by law, for example) Breakfast was better than average for Embassy Suites with a more efficient system of making eggs to order than in some, especially downtown Tampa, which is the worst! Most of the staff was very friendly but need to control children running the halls making lots of noise in the atrium. I know it’s the parent’s fault, but the hotel has some responsibility too. Guest information book in room mentioned a free appetizer at Sonny’s if you show your key. They had no idea what we were talking about but did give us a free appetizer anyway. The book needs to be updated as many places were closed or had moved. Overall, I give this place a 4. I would stay there again before a flight. I would like to stay there before my next European trip, but they are full that night so I will try the new Hampton Inn. Stay here but be prepared for noisy kids and adults in the atrium and a “cheap booze” reception.

Room Tip: get a higher floor away from the elevator bank
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BerlinG-ParisF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesOIA, Front Office Manager at Embassy Suites by Hilton Orlando Airport, responded to this review, December 16, 2013
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and we will use your comments on our services and amenities as we constantly evolve to best meet and exceed our guests' expectations. We hope you will return to stay with us the next time you are in the area so we may show you the complete quality stay you expect and deserve.

Kind regards, Alicia Catubo, Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,012 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
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English first
Davenport, Iowa, United States
Level Contributor
254 reviews
192 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
3 of 5 bubbles Reviewed December 9, 2013

In this day and age, I can't believe there is a hotel that allows smoking. My suite on the 2nd floor was just down from a room where the occupants were smoking cigars. It smelled like they were burning tires. The smell went all through the hotel.

If you don't mind the smell of an old ashtray, this property is for you.

  • Stayed December 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesOIA, Front Office Manager at Embassy Suites by Hilton Orlando Airport, responded to this review, December 16, 2013
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and we will use your comments on our services and amenities as we constantly evolve to best meet and exceed our guests' expectations. Hilon does have a few smoking rooms for those guests who prefer. We hope you will return to stay with us the next time you are in the area so we may show you the complete quality stay you expect and deserve.

Kind regards, Alicia Catubo, Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas
Level Contributor
61 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed December 8, 2013

Great property. Got stuck in Orlando due to flight delays into DFW I booked a room here. Good things began when Ed (shuttle driver) picked me up at the AP. What a great guy, made me feel like an old friend. The hotel folks are very well trained and for me were the best. Also, the food was great and the room was perfectly maintained Clean, great TV's, comfy bed and great water pressure in the bath room. Only complaint would be there were no power outlets next to the bed (either side) and since i travel with a CPAP, i had to break out my extension cord to make do. I would look forward to returning. Really nice experience.

  • Stayed December 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MikecDallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesOIA, Front Office Manager at Embassy Suites by Hilton Orlando Airport, responded to this review, December 9, 2013
Your complimentary review of our hotel the Embassy Suites Orlando Airport is much appreciated! Hopefully, we'll have the opportunity to host you again soon. Ed has been with us for many years and has been a great asset to our team. It's nice to hear what a great job does from out guests. We look forward to you staying with us again.

Alicia Catubo, Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Saint Lucie, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 7, 2013

We love this hotel! Always friendly staff, complimentary breakfast is always good - recommend to anyone staying in Orlando. Rooms are always clean - spacious - and comfortable. We stayed the night before Thanksgiving - hotel was full - just a great hotel at anytime. Staff is always friendly.

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank LucyandRick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesOIA, Front Office Manager at Embassy Suites by Hilton Orlando Airport, responded to this review, December 9, 2013
Your complimentary review of our hotel the Embassy Suites Orlando Airport is much appreciated! Hopefully, we'll have the opportunity to host you again soon.

Alicia Catubo, Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed December 4, 2013

Hotel was nice and comfortable and affordable. Pullout couch mattress was worn/thinner than normal but otherwise room was nice. Extra vanity in room was especially useful. Wish that was in all ES rooms/locations.

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesOIA, Front Office Manager at Embassy Suites by Hilton Orlando Airport, responded to this review, December 6, 2013
Your complimentary review of our hotel the Embassy Suites Orlando Airport is much appreciated! Hopefully, we'll have the opportunity to host you again soon.

Alicia Catubo, Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed December 4, 2013

Hope you don't get NICK from Philly to check you in, he can ruin your trip with just his attitude......then if there is a problem, they're quick to criticize you for it.....dated decor....food not so good....just stay AWAY!!

  • Stayed December 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Speros V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesOIA, Front Office Manager at Embassy Suites by Hilton Orlando Airport, responded to this review, December 6, 2013
I am very sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are sorry we let the ball drop. We are always looking for ways to improve our guest experience and have quickly addressed your concerns. Thank you again for your feedback and please feel free to contact us directly if you would like to discuss your experience in more detail.

Alicia Catubo, Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed December 2, 2013

Other than the dirty floors, noisy outside blower and the heater didn't work in the first room we were satisified. The breakfast was excellent. I liked the rooms in there was both a bedroom and sitting room. The hot tub was low on water.

  • Stayed November 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesOIA, Front Office Manager at Embassy Suites by Hilton Orlando Airport, responded to this review, December 4, 2013
We appreciate your compliments and constructive feedback. The appropriate departments have been contacted to address the noise, cleanliness, and maintenance issues. We apologize for the inconvenience. We're glad to hear you enjoyed our breakfast selections and your assigned room. We hope we can invite you back for a great experience in all areas of your stay.

Alicia Catubo, Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Orlando Airport

Property: Embassy Suites by Hilton Orlando Airport
Address: 5835 T G Lee Blvd, Orlando, FL 32822-4402
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#71 Business Hotel in Orlando
#89 Romantic Hotel in Orlando
#115 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Orlando Airport 3.5*
Number of rooms: 174
Official Description (provided by the hotel):
Centrally located Embassy Suites Hotel offering a beautiful garden atrium, 174 two-room suites, and over 3,000 square feet of flexible meeting space. ... more   less 
Reservation Options:
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Also Known As:
Embassy Suites Orlando
Orlando Embassy Suites

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