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Embassy Suites by Hilton Orlando Airport
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Reviews (1,346)
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All reviewsevening receptionmade to order breakfastmanagers receptionthe shuttle driverport canaveralhilton honorscomplimentary breakfastbreakfast was excellentan early flightstayed one nightnext morningrental carwould stay here againa great place to stayexcellent stayfree shuttlevery nice hotel
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1,084 - 1,089 of 1,346 reviews
Reviewed March 1, 2013

The staff was friendly and our meeting rooms were nicely appointed. We were pleased with the setup and preparation completed each day. The rooms are adequate but a bit noisy in the living areas. It's was good for a quick business trip and close to the airport with places to dine. Friendly shuttle drivers will take you within a few miles to local places and to the airport so no need for a car if staying for business.

  • Stayed: February 2013, traveled on business
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Thank NCtravelright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 27, 2013

Breakfast selection limited and quality on low end of scale. Noisy -- both from airplanes and nearby rooms. Pool too cold. Evening reception snacks just adequate. If it wasn't close to the airport with a shuttle service there is really no reason to stay here.

Stayed: February 2013, traveled with family
Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesOIA, General Manager at Embassy Suites by Hilton Orlando Airport, responded to this reviewResponded February 28, 2013

Michael,

Thank you for staying with us and sharing your experience via TripAdvisor. We appreciate your input and we appreciate your input on our properties amenities and services and we will use your comments as we constantly work to improve our guests' satisfaction. We are glad to hear our location was convenient for your needs and we hope to have another opportunity to show you the value and quality you expect from us should you travel through our area again in the future.

Thank you,

Janet Madden
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2013

Typical Embassy Suites concept. Rooms open up into the atrium. Hotels looks like it needs refreshing. But most of all it needs sound proofing! I was across from the elevator but felt like the motor room was in my room. I could hear it go up and down all night. Plus I could hear water running whenever someone upstairs turned on the sink or flush. A couple of my business associates reported hearing the same noises in their room. The bed was comfy and the housekeeping had everything very clean. Good water pressure. The Manager's reception had very light snacks (seen better at other Embassy Suites). Vegetables and dip, gold fish and one other item like chips and salsa (horrible salsa) or these pretzel bites. My associates complained that the mixed drink pours were very stingy with the alcohol. Better to keep with beer or wine. Breakfast was excellent. Choice of omelettes or other egg dishes plus they had scrambled eggs, pancakes, potatoes, sausage and bacon already pre-made if you were in a hurry. Fresh fruit, cereal, oatmeal, several breads and juices also available. Pool area is small. Complimentary airport shuttle every 20 minutes.

Room Tip: Away from the elevators!
  • Stayed: February 2013, traveled on business
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Thank kes1639
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesOIA, General Manager at Embassy Suites by Hilton Orlando Airport, responded to this reviewResponded February 28, 2013

We're so happy we had the opportunity to serve you during your business trip to the area. I’m sorry we were not able to provide you with an overall great experience during your recent stay. Your comfort and satisfaction is very important to us and we appreciate your feedback about noise and Manager's Reception. Your comments will help us to correct these issues and make improvements for the future. We apologize for the inconvenience and hope you will consider giving us a chance to make things right.

Warm regards,

Janet Madden
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2013

Very clean and the workers were so helpful and did all they could to make us comfortable. The breakfast in the morning had everything anybody could want. Security was very visible when needed as I arrived late at night and had to park the car away from the front lobby, a security person met me outside to reassure me as I walked back in.

Room Tip: They all seemed pretty nice.
  • Stayed: February 2013, traveled with friends
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Thank Connie185-13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2013

Room was nice enough but the staff never said hello or have a nice day when we would leave or enter the hotel. A smile and a hello can go a long way. The breakfast was a mess as there was always a shortage of something whether it was pancakes, forks, plates or trays. Overall it wasn't a very pleasant stay and unfortunately I cant recommend this hotel.

  • Stayed: February 2013, traveled with family
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1  Thank Jacob W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesOIA, General Manager at Embassy Suites by Hilton Orlando Airport, responded to this reviewResponded February 27, 2013

Dear Jacob W,

It was our pleasure to serve you during your trip to Orlando. One of things our staff always strives for is great hospitality. It's very disheartening to hear that you were not greeted with a smile or welcomed with a warm salutation.

I can assure you that the service and amenity restock inconsistencies are being addressed. Thank you again for bringing this to our attention. We want you to know you're someplace special from the moment you walk in and even after you leave. We hope you'll give us another opportunity to achieve this.

Kind regards,

Janet Madden
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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