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Country Inn & Suites By Carlson, Orlando
Ranked #234 of 341 Hotels in Orlando
Reviewed March 8, 2014

Let me start first by saying I reserved my room while on the phone with corporate in the hotel early in the day as we check it out and we were using my gold points. When returned later in that night around 9:00 pm, my reservations were not made. I had had to start from the beginning and call corporate again. Here the woman made a insincere apology and re-booked us. Then proceeded to tell me that if I cancelled I would face penalties in losing points. That really rubbed me the wrong way after they had originally made the error. Needless to say I am not impressed with their customer service over the phone.
Back to the hotel. Everyone I dealt with there were extremely friendly, helpful and apologetic. The rooms were clean and the usual Country Inn and Suites room. They did have an outdoor pool, but lacked a hot tub. They only had 1 king suite with the hot tub. There breakfast was the average Country Inn and Suites breakfast. It did not include everything some have. The best part of the hotel is its location. It is between 1 to 2 miles from Universal Studios. Just to let you know we did try to stay here later in the week when we returned to Orlando before our flight home.

  • Stayed: March 2014, traveled with family
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Thank Clive Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando, responded to this reviewResponded March 11, 2014

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your time with us and visited twice. We are sorry to hear about your reservation experience and have forwarded this information to the appropriate people. We do hope to see you the next time you are in our area.

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Reviewed March 5, 2014

Stayed here in early February for the third time and again was not disappointed. The place is spotless, the rooms are comfortable and well appointed. There is a good fitness room, an outdoor pool, and a very good breakfast. They have daily shuttles to the parks. The staff is friendly and helpful. Will stay here again anytime, I'm in Orlando!

  • Stayed: February 2014, traveled as a couple
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1  Thank EarlR913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando, responded to this reviewResponded March 11, 2014

Thank you for your feedback and for taking the time to write about your experience at Country Inn & Suites Orlando Universal. We are delighted to read that you enjoyed your time with us and we look forward to seeing you the next time you are in our area!

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Reviewed February 26, 2014

For the price, really wasnt too impressed. Pros: The staff were friendly, the hot breakfast was great, pool open late, the shuttle to Universal saves $12 round trip vs. a cab. Cons: The refrigerator in the king room was missing the racks/door guards to prevent things from falling out, when you used the bathroom and closed the door for privacy and reopened it, it would immediately smash against the bedroom door unless bedroom door was closed as the doors overlapped. (you'll know what im talking about if you get the king room) Got annoying alternating between closing bedroom and bathroom doors to prevent this, also, could hear loud automobile sounds from outside. Overall, place was average and would stay again if the price was right!

  • Stayed: February 2014, traveled as a couple
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Thank Shawn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando, responded to this reviewResponded March 11, 2014

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

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Reviewed February 22, 2014

The first room we were given, we were locked out after returning from sightseeing. The room was not very clean.. The best part of the king room, we were about to turn in for the night, The sheets were stained. They changed our room upon request, and more troubles followed. The second king room had no alarm clock and dirty carpets like the first room. Front desk staff not very helpful to resolve the issues. I would not stay there again.

  • Stayed: February 2014, traveled as a couple
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Thank jfbkmk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando, responded to this reviewResponded February 24, 2014

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact the hotel directly, and ask for Kelly Cowan, General Manager.

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Reviewed February 18, 2014

Very nice rooms and the staff is great. Wonderful hot breakfast. Ready to return again. Room very clean. Wish I could have taken mattress home. Would recommend to all my family and friends. Went for weekend before my husbands surgery.

  • Stayed: February 2014, traveled as a couple
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Thank Janet W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando, responded to this reviewResponded February 24, 2014

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your time with us. We look forward to your next stay.

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Reviewed February 18, 2014

We stayed there as part of a package deal with Universal Theme Park. The room was adequate but did not have a fridge or microwave when we asked for a room with those we were told it would be an extra $20.00 a night. That was a surprise for us as even the smaller hotels we have stayed in have those in the room. The beds were comfortable. The bathroom was small but doable for 2 people. The breakfast was very good although they start taking it down before the end of the serving time. The staff were VERY friendly and helpful. The property was clean, room was clean but a little small.

Room Tip: Very close to Universal Theme park. The higher up you are the quieter it is.
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  • Stayed: February 2014, traveled with family
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Thank Shirley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando, responded to this reviewResponded February 24, 2014

Thank you for your feedback and for taking the time to write about your experience at Country Inn & Suites, Orlando Universal. We are delighted to read that you enjoyed your time with us. We look forward to your next stay and hope it is in the near future.

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Reviewed January 1, 2014

Quaint english looking Hotel, well located on Universal Boulevard.Shuttle bus services from the next door Hotels to IAAPA convention center, which was my sole purpose.
Completely self service, no nonsense!
Help yourself, no bell boy pick up your luggage and move.
Breakfast not too wholesome.No cheese, is a big handicap for vegetarians.No option actually apart from bread toast and maple syrup waffles for vegetarians.
Rooms though are good, clean well maintained, LCD, room view, on second floor not bad
Price of course reasonable.
So if your looking for a short quick stay over and self service this is it!

Room Tip: 2nd floor, 223 room view was ok .
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  • Stayed: November 2013, traveled on business
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Thank Natasha G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Orlando

Address: 7701 Universal Blvd, Orlando, FL 32819-8371
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #234 of 341 Hotels in Orlando
Price Range: $73 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Orlando 2.5*
Number of rooms: 170
Official Description (provided by the hotel):
Whether you're planning a family vacation to Florida or a professional business trip, the Country Inn & Suites Orlando hotel is a great place to stay. Our Orlando hotel near Walt Disney World(R) Resort, Universal Studios(R) and Sea World(R) theme parks offers a convenient, scheduled shuttle for guests, to ensure your trip is hassle free. We have Orlando hotel rooms and suites for every occasion, and offer a complimentary hot, continental breakfast, outdoor pool, boardroom, Fitness Center and more. With all the perks available at the Country Inn & Suites Orlando hotel, there's no better place to stay during your Florida vacation. ... more   less 
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Also Known As:
Country Inn And Suites Orlando Universal
Country Inn & Suites Orlando Universal Hotel Orlando
Country Inn International Drive
Country Inn Orlando
Orlando Country Inn

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