Let me start first by saying I reserved my room while on the phone with corporate in the hotel early in the day as we check it out and we were using my gold points. When returned later in that night around 9:00 pm, my reservations were not made. I had had to start from the beginning and call corporate again. Here the woman made a insincere apology and re-booked us. Then proceeded to tell me that if I cancelled I would face penalties in losing points. That really rubbed me the wrong way after they had originally made the error. Needless to say I am not impressed with their customer service over the phone.
Back to the hotel. Everyone I dealt with there were extremely friendly, helpful and apologetic. The rooms were clean and the usual Country Inn and Suites room. They did have an outdoor pool, but lacked a hot tub. They only had 1 king suite with the hot tub. There breakfast was the average Country Inn and Suites breakfast. It did not include everything some have. The best part of the hotel is its location. It is between 1 to 2 miles from Universal Studios. Just to let you know we did try to stay here later in the week when we returned to Orlando before our flight home.
- Official Description (provided by the hotel):
- Whether you're planning a family vacation to Florida or a professional business trip, the Country Inn & Suites Orlando hotel is a great place to stay. Our Orlando hotel near Walt Disney World(R) Resort, Universal Studios(R) and Sea World(R) theme parks offers a convenient, scheduled shuttle for guests, to ensure your trip is hassle free. We have Orlando hotel rooms and suites for every occasion, and offer a complimentary hot, continental breakfast, outdoor pool, boardroom, Fitness Center and more. With all the perks available at the Country Inn & Suites Orlando hotel, there's no better place to stay during your Florida vacation. ... more less
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- Also Known As:
- Country Inn And Suites Orlando Universal
- Country Inn & Suites Orlando Universal Hotel Orlando
- Country Inn International Drive
- Country Inn Orlando
- Orlando Country Inn