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“Not bad but not great”

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Country Inn & Suites By Carlson, Orlando
Ranked #234 of 340 Hotels in Orlando
Reviewed September 21, 2012

We spent three days at this location. My wife and I mostly stay at Country Inns and Suites since we are Club Carson members. The room was clean but in need of mantainance. The bathroom needed paint, the toilet flush handle was loose and the towel fixtures were loose. During our stay we did use the Be Our Guest breakfast on two of the days. The first day (Monday) the breakfast room was spotless. The gentleman that took care of the room even had time to make a waffle for a child that was unattended. The second day, that gentleman must have been off. There were two other people caring for the room. The room was in disarray and dirty. They didnt clean around the chaffing dishes or clean up the eggs on the floor. Other Country Inns sent an e-mail survey, this one none such done.
The good sides of this place is it's in a great location and parking is great. They also have complementary scheduled shuttles to and from the parks. A great money saver since it costs to park at the parks.

  • Stayed: September 2012, traveled as a couple
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1  Thank dendi57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando, responded to this reviewResponded September 28, 2012

Thank you for taking the time to write a review regarding your recent stay with us. It is always our goal that our guests are happy when they leave and have an outstanding stay. I appreciate you taking the time to share your comments regarding breakfast with me and I have addressed your concerns with the breakfast team. We are always striving to improve our operations. I hope that the next time you are in our area you will return to visit us again.

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Reviewed September 21, 2012

Just returned from a 14 day stay at the Country Inn. We found it to be very comfortable. Rooms quite spacious (we had a suite). Loved the flat screen tvs in the rooms. Bathroom very good size and found it very clean. Breakfast was good especially the waffle makers mmmmm! Hotel offers tea & coffee making facilities in reception area, breakfast room and rooms. Suites also have a microwave and a mini fridge ( so if it's a long stay I would recommend an upgrade) Staff is a great asset of the hotel. To mention a few..Voncille from housekeeping was fantastic. She cleaned our room really well and always left a nice smell of "cleanliness" behind. Loved her towel shapes and daily greeting room cards. Joey at front desk was also very helpful and any request was never a problem. Hotel is situated on Universal Drive which is a ten minute walk to Wet & Wild. I-trolley bus stops are situated right infront of the hotel entrance and it's only a 5 minute walk to International Drive where you find more restaurants shops and hotels. Shuttle buses from and to hotel were always bang on time and we never had a problem with seating. Got our park tickets from Leah at the hotel attraction desk and found her very helpful and gave us some important tips. Would not hesitate to recommend the hotel and would not mind returning one day.

Room Tip: An upgrade to a suite would help especially if it's a long stay.
  • Stayed: August 2012, traveled with family
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1  Thank xnaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando, responded to this reviewResponded September 28, 2012

Thank you for taking the time to write a review regarding your stay with us. We are so glad that we were able to exceed your expectations and that our staff made your stay enjoyable. It is always our goal that each guest leaves completely satisfied when they are staying with us. We do hope that the next time you are in Orlando, that you will return and visit us again.

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Reviewed September 18, 2012

This hotel punches above its weight. I enjoyed this hotel as it delivers on being a value hotel but goes above that.

Location is good. There is a complimentary shuttle to Disneyworld, Universal Studios, and Seaworld. There is also an I-Ride stop outside the hotel as well.

The staff here are very helpful. Very friendly and always cheery. Marilyn was a great help as the printer had run out of toner to print out my vouchers I needed so she offered to use her computer to print out for me. She could've just got me to wait until they could change it on the complimentary use of computer and printer but she understood my urgency for my voucher as needed it for that morning. Things like make a smaller hotel punch above its weight.

The room itself was large and comfortable. I had a king bed and was super comfortable. It had a great mattress topper. The bathroom was of average size and had a shower over bath. The air conditioner was a bit noisy as not ducted but a stand alone near window. A minor quibble. After reading previous reviews about the tv, the tv I had was a large flat screen so thumbs up. The decor was a bit old fashioned but can be forgiven as they have invested in the beds and tvs.

The complimentary breakfast was very good. It is advertised as continental but had hot items included like biscuits with gravy (my favourite), chicken or sausage patties, and eggs (definitely powdered kind but tasted fine).

All in all, this was an excellent value hotel and would not hesitate to recommend it.

  • Stayed: September 2012, traveled solo
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1  Thank rc33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando, responded to this reviewResponded September 28, 2012

Thank you very much for taking the time to write a review regarding your recent stay with us. We are thrilled to hear how much you enjoyed your time with us. It is always our goal that each guest who stays with us leaves completely satisfied. We do hope that the next time you are in the Central Florida area that you will return to see us again. We are looking forward to it!

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Reviewed August 31, 2012

This hotel is very nice, very clean and a WONDERFUL hot breakfast. Very updated good linens. Swimming pool area very clean. Rooms are typical size. We arrived early and they were very nice to let us check in early and did not act like it was any problem!! The free breakfast was excellent with alot of variety the lady in charge of this is a great asset to this hotel she takes great pride in her job very present and does it all will clean tables cooks anything that needs to be done to help with this undertaking. I really enjoyed our visit here everyone was very friendly and helpful. The housekeepers are wonderful we did not need service one day and they stopped to see if we did need anything( more linens etc. Do not think twice about staying here. They have a floor that is for smokers which I think is GREAT! since these people get no respect. One more thing we did Disney and Universal I would skip disney and go to Universal great time by all @ Universal our 10 year old Grand daughter enjoyed Universal more then Disney. You can buy your tickets at this hotel and they provide a free ride to parks.

Room Tip: this hotel sits off the beaten path which is great it was quiet. Beds on our floor (5th) were excell...
  • Stayed: August 2012, traveled with family
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1  Thank Aspargus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando, responded to this reviewResponded September 4, 2012

Thank you for taking the time to comment regarding your recent stay with us. We are always striving to exceed our guest expectations when they visit us. We take pride in our hotel and are constantly looking to find new ways to delight our guests. We hope that the next time you are in our area you will return to visit us again. We love when our guests return.... It's like welcoming our family back!!

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Reviewed August 29, 2012

Stayed for 2 weeks 10th-24th August. Would not stay here again. Rooms (had 2) smelt damp also our clothes felt damp. No extractor fan in bathroom which did not help.Decor dated. Complementary transport poor. Buses not big enough in the morning with many people including young children having to stand. Times of buses also poor, especially coming back in the evening.Free breakfast ok.

  • Stayed: August 2012, traveled with family
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1  Thank AMC330
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando, responded to this reviewResponded September 4, 2012

We are very sorry to hear of the problems that you experienced while visiting our hotel. It is always our goal that each guest leaves happy when they have stayed with us. Please know that your comments have been taken seriously and we are working to correct the issues that you noted. We do hope that the next time you are in the Central Florida area that you will return to see us so that you can see the changes that we have made and we are able to exceed your expectations.

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Reviewed August 18, 2012

This Country Inn and Suites on Universal Blvd. in Orlando, Florida was very nice and the location was perfect! :) Delicious free hot breakfast and a free shuttle to all of the Disney Parks. Located on Universal Blvd - walking distance to many fun things!

  • Stayed: August 2012, traveled with family
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2  Thank TLHZD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando, responded to this reviewResponded September 4, 2012

Thank you for taking the time to write a review regarding your recent stay with us. It is always important to us that each guest has an outstanding experience when they visit with us. We do hope that the next time you are in our area you will come back to see us again.

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Reviewed August 14, 2012

We picked this hotel because we had stayed at Carlson's a few years back and were impressed by the brand, wanted something close to Universal and, of course, liked the in house breakfast. This place had good reviews and the 20% TA discount sealed the deal.

The outside looked new and clean but the room seemed in need of a refresh. I was disappointed to see what looked like small mold spots, to hear a running toilet and to have an unattached outlet cover fall off from behind the nightstand. At this price point, I am ok with a slightly dated room but the items that I mentioned gave the impression that the property is going downhill.

Pros:
- can't beat the price with breakfast
- staff was helpful, especially Julia at the ticket desk

Cons:
- condition of the room

  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank TexasTurst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando, responded to this reviewResponded September 4, 2012

Thank you for taking the time to write a review regarding your stay with us. We take all of our comments seriously and are continually working towards making sure that each guest has an outstanding stay. We are in the process of updating our rooms by adding new flat screen televisions, and have ordered microwaves and refrigerators for all of our guest rooms. With our new maintenance team in place we are going through each guest room in depth to ensure it is ready for our guests. We do hope that the next time you are in the Central Florida area that you will return to visit us so that we are able to exceed your expectations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Orlando

Address: 7701 Universal Blvd, Orlando, FL 32819-8371
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #234 of 340 Hotels in Orlando
Price Range: $67 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Orlando 2.5*
Number of rooms: 170
Official Description (provided by the hotel):
Whether you're planning a family vacation to Florida or a professional business trip, the Country Inn & Suites Orlando hotel is a great place to stay. Our Orlando hotel near Walt Disney World(R) Resort, Universal Studios(R) and Sea World(R) theme parks offers a convenient, scheduled shuttle for guests, to ensure your trip is hassle free. We have Orlando hotel rooms and suites for every occasion, and offer a complimentary hot, continental breakfast, outdoor pool, boardroom, Fitness Center and more. With all the perks available at the Country Inn & Suites Orlando hotel, there's no better place to stay during your Florida vacation. ... more   less 
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Also Known As:
Country Inn And Suites Orlando Universal
Country Inn & Suites Orlando Universal Hotel Orlando
Country Inn International Drive
Country Inn Orlando
Orlando Country Inn

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