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Reviewed August 29, 2012

Stayed for 2 weeks 10th-24th August. Would not stay here again. Rooms (had 2) smelt damp also our clothes felt damp. No extractor fan in bathroom which did not help.Decor dated. Complementary transport poor. Buses not big enough in the morning with many people including young children having to stand. Times of buses also poor, especially coming back in the evening.Free breakfast ok.

  • Stayed: August 2012, traveled with family
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1  Thank AMC330
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites by Radisson, Orlando, FL, responded to this reviewResponded September 4, 2012

We are very sorry to hear of the problems that you experienced while visiting our hotel. It is always our goal that each guest leaves happy when they have stayed with us. Please know that your comments have been taken seriously and we are working to correct the issues that you noted. We do hope that the next time you are in the Central Florida area that you will return to see us so that you can see the changes that we have made and we are able to exceed your expectations.

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Reviewed August 18, 2012

This Country Inn and Suites on Universal Blvd. in Orlando, Florida was very nice and the location was perfect! :) Delicious free hot breakfast and a free shuttle to all of the Disney Parks. Located on Universal Blvd - walking distance to many fun things!

  • Stayed: August 2012, traveled with family
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2  Thank TLHZD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites by Radisson, Orlando, FL, responded to this reviewResponded September 4, 2012

Thank you for taking the time to write a review regarding your recent stay with us. It is always important to us that each guest has an outstanding experience when they visit with us. We do hope that the next time you are in our area you will come back to see us again.

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Reviewed August 14, 2012

We picked this hotel because we had stayed at Carlson's a few years back and were impressed by the brand, wanted something close to Universal and, of course, liked the in house breakfast. This place had good reviews and the 20% TA discount sealed the deal.

The outside looked new and clean but the room seemed in need of a refresh. I was disappointed to see what looked like small mold spots, to hear a running toilet and to have an unattached outlet cover fall off from behind the nightstand. At this price point, I am ok with a slightly dated room but the items that I mentioned gave the impression that the property is going downhill.

Pros:
- can't beat the price with breakfast
- staff was helpful, especially Julia at the ticket desk

Cons:
- condition of the room

  • Stayed: August 2012, traveled with family
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2  Thank TexasTurst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites by Radisson, Orlando, FL, responded to this reviewResponded September 4, 2012

Thank you for taking the time to write a review regarding your stay with us. We take all of our comments seriously and are continually working towards making sure that each guest has an outstanding stay. We are in the process of updating our rooms by adding new flat screen televisions, and have ordered microwaves and refrigerators for all of our guest rooms. With our new maintenance team in place we are going through each guest room in depth to ensure it is ready for our guests. We do hope that the next time you are in the Central Florida area that you will return to visit us so that we are able to exceed your expectations.

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Reviewed August 11, 2012 via mobile

As we had just stayed at probably one of the nicest hotel in your chain in cape canaveral. I was sadly disappointed in our stay. The staff at check in were friendly. The room appearred okay but after traveling part way home my husband asked if I had a rash like his. Both he and my son have welts all over their arms. Our first experience with bed bugs. I am not happy. So after a 16 hour trip, I am going have to disinfect not only our clothing but also my vehichle. We have stayed at your chain many times and are club carlson members and I can assure you we will not return to your facility upon returning to universal.

  • Stayed: August 2012
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1  Thank pghsully
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites by Radisson, Orlando, FL, responded to this reviewResponded August 13, 2012

Thank you for taking the time to write a review and call us regarding your stay with us. Please know that we took your concerns seriously and had our pest control company come out and inspect the room that you stayed in. They did not find any evidence of bed bugs in the room. We are continually striving to make each guest stay an enjoyable one and we are very sorry that we were not able to exceed your expectations on this stay.

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Reviewed August 6, 2012

My checkin was delayed after 15:30h. The polo area is tight and the breakfast is regular. Id rather be hosted somewhere else. The good thing is the wifi in the rooms and the parking lot. The location is regular, not too close for walking seigthseeings....

  • Stayed: August 2012
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1  Thank makocwk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites by Radisson, Orlando, FL, responded to this reviewResponded August 9, 2012

Thank you for taking the time to write a review regarding your recent stay with us. We are sorry to hear that you did not have a completely enjoyable time. It is always our goal that each guest leaves happy. We strive every day to improve our property to make our guests stays enjoyable. We are currently in the process of installing all new flat screen televisions in our guest rooms. We will also be adding microwaves and refrigerators to all rooms by the end of this year. We are also having all of our bathtubs re-done. We do hope that the next time you are in the Central Florida area you will return to visit us and see all of the changes we are making.

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