We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“dreadful experience Intercontinental Hotel Chain”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Staybridge Suites Orlando Airport South
Ranked #213 of 340 Hotels in Orlando
Reviewed May 1, 2013

While my bag was in the care of the Front Desk Staff USD 500+ was taken from my wallet. It leaves one feeling totally betrayed by the very people we trust to take care of us. They really did not care and I would advise that you skip putting this hotel on your itinerary. The senior management were no better and only offered the tiniest of compensations and yes you have guessed they did not return my money but offered points that would not even cover one night's stay at any of their hotels of the Intercontinental Hotel Chain.-

Room Tip: I would not recommend this hotel following our experience.
  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Emerald1592
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Orlando Airport South, responded to this reviewResponded May 15, 2013

Dear Emerald1592,

Thank you for taking the time to post your comments. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. It is with deep regret that you experienced sub par service. Your review will be used to consider improvements needed and I appreciate you alerting us and bringing these unsatisfactory circumstances to our attention as this is our best means of improving what we can offer.

Sincerely,

Pam G.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (332)
There are newer reviews for Staybridge Suites Orlando Airport South
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

232 - 238 of 332 reviews

Reviewed April 21, 2013

I researched this hotel before booking it. Some good reviews, some bad.We stayed here for two days prior to going on a cruise. I have to say I did not regret the choice that I made. The staff was wonderful! From the time I called to be picked up from the airport (Rapheal, front desk clerk, Chris, driver). The continental breakfast was great. Although, just a suggestion, they may want to consider implementing foods for the non-pork eating guests. The grounds were nice and we loved our room.There were plenty of places to eat in the area within walking distance if you dont rent a car. We ate at Hooters which was on the same grounds as the hotel. Across from our hotel was a TGIF and some other restaurants. I would definitely stay here again as well as recommend this hotel. Thanks for a wonderful stay!

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bjazzy35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2013

Mixed feelings abound when I think back on my experience with this hotel. About two months ago I stayed there on business. I checked in around 9:00pm tired and just wanting to relax. I asked the lady at the front desk where I should park my car to be close to my room and she said the front door would be fine. I ended up hauling my bags down three long hallways when there was clearly a side door much closer. When I got into the room the place smelled like orange sanitizer. I called down to the desk and was told all the rooms smelled that way. Luckily, they were very nice and moved me to one that smelled like lemon instead. I guess the smell has to do with this hotel being an extended stay place where people cook in the rooms. Unfortunately the rest of the night got worse. For totally innocent reasons, I could not sleep and found myself wandering the lobby. A different clerk was kind enough to direct me to a Wal Mart close by when I needed to go for a drive at 3:00am. The next day they served a very basic - but acceptable breakfast, with lots of coffee. The third clerk was nice to help me with a reservation change and establishing wi fi connection. This certainly isn't a bad hotel. Just considering that there are something like 10 others within three square miles, I would probably try another next time I needed to stay near the airport.

Room Tip: Ask for a room near the elevators.
  • Stayed: February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sloomis31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Orlando Airport South, responded to this reviewResponded May 15, 2013

Dear sloomis31,

Thank you so much for taking the time to write a review about your stay with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. I apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. I have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Krysllin G.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2013

This was our second time staying here. Our first time was decent but the property was showing its age. They have since made many upgrades and remodels. Very impressed.

We are a family of five and we take up a lot of real estate. This all suite hotel is perfect for us. We checked in easily, had to wait a little for our room since they were busy but overall not bad as we were a little early on our checkin too.

Room was great 2 queens and a sleeper. Breakfast was good each morning. Only complaint was an attendant one morning (absentmindedly) handled some food with bare hands. We told front desk manager and it was addressed.

This place was busy and the staff was keeping up. We even lost power due to a tornado. The staff was great. They had flashlights and water for us.

It's not a luxury hotel by it is well appointed and updated and a good value overall. It was a little cool for the pool but next time we are taking a dip for sure.

Attentive and friendly staff made the stay enjoyable as well.

  • Stayed: March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank OrlandoJA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

We spent our first night at the Staybridge Suites, Orlando Airport in early March. We were very suprised how quickly the airport shuttle picked us up and took us to the hotel. It was actually only about a three mile ride!. The hotel was very clean, front desk staff courteous, pleasant and helpful. Our room was very clean and well laid out. The beds were made with good linen and decorating pleasing.
A full hot breakfast was provided with the room.
The shuttle back to the airport was quick and efficient.

We will definitely return to the Staybrridge and recommoned it to others.

  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank badger4931
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 5, 2013

We stayed here for one evening after checking out of our resort and because we had a 6:55 am flight.

We had to get out of our resort by 10a and so I tried to check in here early because I had refrigerated food from our last resort, but they were unable to get us in because the hotel was full. They did offer to call us when our room was available. Also we had booked the 2 bedroom suite in advance at the non-refundable rate previously. However, not all of our party was able to make the trip due to a medical emergency, but I figured we were stuck with the large room. When we checked in she asked would six people still be staying in the room, I said no unfortunately we were down to 3 and she asked if we wanted a smaller room and gave us a cheaper rate.

The rooms were very nice, it looks like they have done alot to improve them. The beds were comfortable and we couldn't figure out how to work one of the tvs and we called maintenance and they were there within 2 minutes. The bathroom wasn't the best and the tub had stains in it. But overall it was an ok place for an overnight. We did not swim in the pool, although it looked nice. I had to walk through the room where they served the breakfast in the morning to get to the pool area and I just gotta stay it did not smell good, I think the odors from all the food are stuck in the carpet.

We had a wake up call scheduled for 4 am that we scheduled when we checked in along with our shuttle to the airport. I have never had a wake up call that has actually been made by a hotel, so I set my phone as back up. Unfortunately it was dark when I set my phone alarm, so I set it for 415 pm, instead of am, oops. I was awoken at 5 am by a call from the front desk asking if we were coming down for the shuttle to the airport. I panicked and said we were just awoken, could we catch it at 5:30, he said he services another hotel then. I asked what my other options were and he said I can call you a cab, I was a little cranky and still not awake and said that is not why we chose this hotel. I called back once I got everyone up and moving and asked for a cab. He was very nice even though I had been cranky and said he would get one there as soon as possible. That was about 5:10. We got down to the lobby and he said I called for your cab, he should be here in 5 mins or so and I am paying for your cab for the inconvenience which I thought was very nice.

He also apologized for the wake up call and showed me there was nothing in his book. I showed him our old room that we had originally booked got the wake up call, they moved us and our shuttle request but not our wake up call, I am sure the people in that room enjoyed that 4am wake up call oops! Since we were missing the free breakfast, he gave us bags with breakfast on the run (apple, muffin, yogurt) and sent us out for the cab. The cab ended up being VERY late (5:49), he got stuck behind a security gate, but it was no fault of the hotel and we did end up making our flight. And I did very much appreciate the manager (Howard, I think?).

  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Cooltuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2013

We stayed in a king suite for one night. This place is easy to find and is near to MCO airport. Check-in was efficient and friendly. The suite was great - separate living area and kitchen; bedroom that's ensuite. The manager's party was a bit of a disappointment (we've tried this before at London's Olympic Park at Stratford and it was more like a cocktail party there!), using plastic cups and plates. The wine was good quality, as was the basic food (soup and sandwiches on the night we were there). The event lacked energy and atmosphere though!
The bed was divine and the kitchen and lounge area was well equipped. The interior decor of the rooms was also very good. The pool was a decent size and the gym was well equipped. There was also a 24-hr market area for those essentials you may have forgotten. The laundry seemed inadequately sized given the size of the hotel (two washers and two dryers on floor two) but I suppose that's a minor issue.
Altogether this was a great hotel to stay in - well position and in easy each of the Disney parks.

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank h0vetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Orlando hotels
0.1 mi away
Sheraton Suites Orlando Airport
0.3 mi away
La Quinta Inn & Suites Orlando Airport North
0.1 mi away
Hilton Garden Inn Orlando Airport
Show Prices
Show Prices
Show Prices
0.2 mi away
Homewood Suites by Hilton Orlando Airport
0.1 mi away
Ramada Suites Orlando Airport
0.3 mi away
Residence Inn Orlando Airport
Show Prices
Show Prices
Show Prices

Been to Staybridge Suites Orlando Airport South? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Staybridge Suites Orlando Airport South

Address: 7450 Augusta National Dr, Orlando, FL 32822-5014 (Formerly Hawthorn Suites by Wyndham Orlando, Augusta)
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#156 Family Hotel in Orlando
Price Range: $110 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Orlando Airport South 3*
Number of rooms: 134
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Hotels.com, Travelocity, Ctrip TA, Priceline, Cancelon, TripOnline SA, Orbitz, Hotwire, Cheap Tickets and HotelQuickly so you can book your Staybridge Suites Orlando Airport South reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Staybridge Suites Orlando Airport South Hotel Orlando
Hawthorn Suites Orlando
Orlando Hawthorn Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing