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“all good but the room cleaners” 4 of 5 bubbles
Review of Hampton Inn Orlando - Florida Mall

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Hampton Inn Orlando - Florida Mall
Ranked #171 of 334 Hotels in Orlando
GreenLeadersSilver level
miami, fl.
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“all good but the room cleaners”
4 of 5 bubbles Reviewed October 9, 2012

Stayed one in June 2012. Chose the property because it`s close to my son`s dorm, and the price was very reasonable. The place was clean, safe and quiet. The complimentary breakfast was very good. The only thing that kept this from being an excellent stay was the room cleaners. Twice, they knocked on my door telling me i had to leave! Now, i know checkout is 11am. But at 11:15, they knock on my door. I tell them, we are getting ready to leave. Again, at 11:30, they knock. This time i tell them, Look, please don`t knock again. We are leaving in 5 minutes. We did. EVERY hotel i`ve ever stayed in, will give you a few minutes after checkout to get ready and go. Don`t keep knocking on my door telling me i have to leave!

  • Stayed June 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank jm7701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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654 reviews from our community

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253
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129
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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BETHESDA
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed September 10, 2012

I and 4 colleagues stayed at the Hampton Inn, Florida Mall on 9/3 and 9/4. The rooms were booked as a block. I was at the front desk when my colleague (Jeff Freitas) checked in. The disk clerk confirmed that he would be checking out on 9/5. I was at the hotel, in my room until approximately 2 p.m. on 9/4. When we returned from our work in the evening, the management had taken Mr. Freitas belongings from his room, put them in a plastic bag, and taken them to the lost and found. They did not check with ANYONE before doing so. They told him (and me) that they showed a booking for only 1 night.

People make errors. It happens. When I spoke with the front desk and the hotel manager on 9/5 as I was checking out, they would not consider that they had perhaps made an error, would not consider an apology for the inconvenience, and otherwise made me feel not only unwelcome, but also unimportant.

  • Stayed September 2012, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank jlhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MCOFM, Manager at Hampton Inn Orlando - Florida Mall, responded to this review, September 28, 2012
Dear Guest

Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all that it could have been.
I would like to apologize on behalf of the hotel and its team for your stay.
As I Explained to you personally the reservation was for one night as your travel coordinator confirmed that for your friend Jeff Freitas, and we do have an Express check as the room was empty except for a pair of socks and one shirt which was assumed left behind by the guest that’s why it was in the lost and found. As your coworker Jeff confirmed everything was fine and he was extended for another night with no problems.

Once again please do accept my apologies and I do hope that will see you again in the Future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed August 10, 2012

Had a two night stay here before touring Florida. The hotel was clean and the staff where very nice and polite. The room was perfectly adequate for a short stay and the hotel is conveniently situated for shops and restaurants. The breakfast was very good too.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank AngB9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 10, 2012

I stayed at this Hampton during a business trip to Orlando on 7/4/2012. The hotel is very clean, nice and quiet. I did not use the pool, but the pool is very nice and also very clean. The work out room is new looking and the equipment is very nice. The best part is the Hampton breakfast. Breakfast was quite good. They will be upgrading to the new breakfast bar soon. I'm sure it will only get better. The price is a great value. I paid $79 a night. I would of paid $ 129 a night for the same room with out thinking about it, the rooms are that nice. I would and will stay here again.
David- R

  • Stayed July 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level Contributor
73 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed July 10, 2012

We stayed here recently and the property is located on a busy road near restaurants and the Florida Mall, which has a lot of shopping, and dining. The lobby and hallways are in a purple scheme, which I thought was different for a Hampton Brand Hotel. The grout in the guest room had to be the cleanest I've seen in years. The overall room, and bathroom was very clean. Staff was helpful, and plenty of seating for the breakfast.

Great place for the price

  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Nathan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Louis
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed July 6, 2012

The hotel had a peculiar odor, smelled somewhat like mildew. It was not near as nice as other Hampton Inns that we have visited. The breakfast was good, and the lobby was nice. The pool was very dirty and the chairs are worn out. Would not stay here again.

  • Stayed June 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank vballer7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 29, 2012

My family came to Orlando to visit Disney. We had a great time, the staff at the hotel was wonderdul. They were curtius and respectful, the room was clean, and a erasure for my entire family, when we return to Orlando , I know we will return to this same hotel, thank you for everything.

  • Stayed August 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Totosnowballs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Orlando - Florida Mall

Property: Hampton Inn Orlando - Florida Mall
Address: 8601 S Orange Blossom Trl, Orlando, FL 32809-7909
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Florida Mall
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#27 Green Hotel in Orlando
#128 Business Hotel in Orlando
#152 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Orlando - Florida Mall 2.5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Hampton Inn Orlando - Florida Mall Hotel Orlando
Orlando Hampton Inn

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