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Wyndham Grand Orlando Resort Bonnet Creek
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Reviews (5,546)
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Reviewed November 9, 2013

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Robyn J, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this reviewResponded November 11, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 8, 2013

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Robyn J, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this reviewResponded November 11, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 8, 2013

The place is beautiful. It also has many amenities for families and couples. My first problem was when we went to our room. It looked clean but when we pulled down the sheets both beds had hair in them. So we called and were moved to a second room. That room still had one hair in the bed and hair in the shower. That was really gross. I didn't expect a place that looked like that to have such issues. A supervisor definitely needs to do a spot check on the housekeeper. We also went down to the restaurant for breakfast and the hostess was extremely rude. After asking us if we wanted the buffet and we said NO-she seats us...five minutes later we still don't have menus. So we go to leave and she said, "Oh, I thought you wanted the buffet." After our experience, we wouldn't go back.

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
2  Thank Regina165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn J, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this reviewResponded November 11, 2013

Regina,

We strive to provide our guests with the highest level of customer service and satisfaction and I apologize for failing to meet your expectations.

Thank you for sharing your concerns with us and I will address your comments with our management team.

Kind regards,

Robyn Jacobs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2013

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Robyn J, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this reviewResponded November 11, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 8, 2013

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Robyn J, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this reviewResponded November 11, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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