- Free Wifi
The place is beautiful. It also has many amenities for families and couples. My first problem was when we went to our room. It looked clean but when we pulled down the sheets both beds had hair in them. So we called and were moved to a second room. That room still had one hair in the bed and hair in the shower. That was really gross. I didn't expect a place that looked like that to have such issues. A supervisor definitely needs to do a spot check on the housekeeper. We also went down to the restaurant for breakfast and the hostess was extremely rude. After asking us if we wanted the buffet and we said NO-she seats us...five minutes later we still don't have menus. So we go to leave and she said, "Oh, I thought you wanted the buffet." After our experience, we wouldn't go back.
We strive to provide our guests with the highest level of customer service and satisfaction and I apologize for failing to meet your expectations.
Thank you for sharing your concerns with us and I will address your comments with our management team.