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“Great Stay”

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Wyndham Grand Orlando Resort Bonnet Creek
Ranked #75 of 338 Hotels in Orlando
Certificate of Excellence
Hartford, CT
Level 4 Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Great Stay”
Reviewed February 12, 2013

I stayed at this hotel from Feb. 5th-Feb. 8th. I had requested a room on a high floor with views of the fireworks. Unfortunately, they did not have the firework view available, but they did give me a high floor (11th). The view ended up being a great view of the golf course! The staff was very nice, the restaurant Deep Blu very good. The hotel itself was very clean, rooms spacious. I had a King Grand Deluxe. I did not use the shuttle to Disney, for we went to Universal Studios, which is a short, easy drive. Also went to Disney's Magnolia Golf course, another short drive. There was ample room in the parking garage for my rental, and the garage is located right next to the hotel. The only issue i had is with room service. We had ordered a turkey club. Ethan took the order. An hour later we had not received it, called to check on it. He said it will be there within ten minutes. Twenty-Five minutes later, nothing, called again. He said he was alone and could not understand what was taking so long for delivery. Finally, after an hour and forty-five minutes the sandwich arrived. By this time it was cold, soggy, and unedible. Did not bother calling to complain for obviously Ethan doesn't care. Figured I would talk to the manager in the morning. The manager of food and beverage do not come to the desk to discuss so I left a message just a "heads up" regarding their staff. I got a call from the front desk member saying the food and beverage manager removed the sandwich fro the bill. Future note, should this happen again, YOU Mr/Mrs Food and Beverage manager make the call. It's your department, not the poor guy at the front desk. Basic customer service, which I have been in for years. Overall though, I would highly recommend the hotel!

  • Stayed February 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank J T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn J, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this review, February 18, 2013
JT,

Thank you for sharing your feedback with us! I will share your comments with our Director of Food and Beverage and management team. I apologize for your experience with our Room Service department and ensure that it will be addressed with our team.

We appreciate your business and hope to see you again!

Kind regards,

Robyn Jacobs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Albany, Oregon, United States
Level 4 Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 8, 2013

We had only one day in Orlando and we wqnted to go to Epcot so we booked at room at the hotel. We loved it!!! Our room was spacious, quiet, and comfortable. The hotel is beautifully furnished. We had a wonderful dinner at the deep blu Seafood grille and the food and service were outstanding. The shuttle to Disney World and Epcot... was simple and easy to use. We enjoyed our stay and would highly recommend it!

  • Stayed February 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ruby L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn J, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this review, February 11, 2013
Ruby,

Thank you so much for your positive comments! We are thrilled to hear you enjoyed your time at our resort and hope to see you again soon!

Kind regards,

Robyn Jacobs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poughkeepsie, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 8, 2013

Just returned from our second week-long stay and we already can't wait to return. First of all, the hotel is immaculate. We've stayed at other luxury hotels in the Orlando area, Disney resorts and frequent hotels in New York/Manhattan and this is certainly on the top of the list. So much so, that it has inspired me to join trip advisor to let others know about this gem. We had nothing but the best experiences with the entire staff. The valet car service is great, especially if you've got a toddler in tow back and forth to the parks all day. We never waited once for our car. After calling from the room it was always waiting for us by the time we came downstairs. The staff was extremely helpful and friendly especially when we returned with a sleeping child that we needed to carefuly transfer to a stroller without waking.
The lobby and public areas are very impressive. Lots of fountains and manicured landscaping surround the property, There are oversized comfortable chairs and couches scattered around the lobby, giving it a very comfortable feeling for being so huge in size.
The buffet breakfast downstairs is also a great deal. Eggs and waffles to order, Krispy Kreme donuts!!!, and a great selection of fresh fruits, bacon, pastries, cereal, bagels.. you name it. Most mornings we opted for the quick service Starbucks in the lobby. It's a real Starbucks, so you can order lattes, mochas etc, But they also serve their own food. I suggest splitting the breakfast sandwich - way better than the sandwiches I get at my local Starbucks, and a great way to kick off the day.
The pool is a dream. Zero entry, which is great area for the little ones to play. The adult crowd seems to lounge out near the bar area, which also has a nice menu (love the shrimp tacos). We spent the whole time at this pool, but you also have use of the other pools that surround the lake. The lazy river looks like fun, and there's a pirate ship pool right next door that we are going to try out next year.
My wife and I took advantage of the spa, If you have time - get the hot towel massage. It's a great way to relax after a few days at the parks. There's a nice lounge area with blueberry infused water and comfy couches to extend your kid-free time. Also, you should advantage of the crazy massage shower when you're done. It's like taking a shower in a space ship.
I could go on about the Deep Blu restaurant. It's one of those places where you can order anything and it will be amazing. They also serve a nice menu at the bar area. Don't miss the desserts.
We did not use the shuttle, as travel to all of the Disney parks was just a few short minutes, but one is available.
We will be staying here again and again - it's a comfortable, clean, luxurious hotel that is fun... The best part is that it doesn't have the over the top Disney "magic", which can be overstimulating 24 hours a day. Our son responded well to having a comfortable place to come down from the excitement in the afternoon before venturing back out again and we certainly appreciated it as well.

Room Tip: If you have a room with a view of the lake, you will be able to see the Epcot fireworks every night...
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  • Stayed January 2013, traveled with family
    • Value
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Helpful?
1 Thank McFlyVandelay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn J, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this review, February 11, 2013
It sounds like you had a truly enjoyable stay at our resort and we are thrilled to hear it! I will certainly pass on your praise to our Food and Beverage, Guest Service, and Spa teams!

Thank you for choosing the Wyndham Grand Orlando for your vacation. We appreciate your business and hope to see you again soon!

Kind regards,

Robyn Jacobs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Grand Orlando Resort Bonnet Creek

Property: Wyndham Grand Orlando Resort Bonnet Creek
Address: 14651 Chelonia Parkway, Orlando, FL 32821-4017
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Top resorts Hotel in Orlando
#17 Spa Hotel in Orlando
#26 Business Hotel in Orlando
#29 Luxury Hotel in Orlando
#43 Romantic Hotel in Orlando
#60 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Wyndham Grand Orlando Resort Bonnet Creek 4*
Number of rooms: 400
Official Description (provided by the hotel):
Located just minutes from each of the Walt Disney World® Resort parks and only a few miles from Universal Studios,® SeaWorld and all the other attractions Orlando has to offer, the hotel is nestled on woodlands and part of the Bonnet Creek Resorts area. The resort is surrounded on each side by the Walt Disney World® Resort and is just off Epcot Drive, providing easy access to Interstate 4 and the Osceola Parkway. ... more   less 
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Also Known As:
Wyndham Grand Orlando Resort Bonnet Creek Hotel Orlando

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