I stayed at this hotel from Feb. 5th-Feb. 8th. I had requested a room on a high floor with views of the fireworks. Unfortunately, they did not have the firework view available, but they did give me a high floor (11th). The view ended up being a great view of the golf course! The staff was very nice, the restaurant Deep Blu very good. The hotel itself was very clean, rooms spacious. I had a King Grand Deluxe. I did not use the shuttle to Disney, for we went to Universal Studios, which is a short, easy drive. Also went to Disney's Magnolia Golf course, another short drive. There was ample room in the parking garage for my rental, and the garage is located right next to the hotel. The only issue i had is with room service. We had ordered a turkey club. Ethan took the order. An hour later we had not received it, called to check on it. He said it will be there within ten minutes. Twenty-Five minutes later, nothing, called again. He said he was alone and could not understand what was taking so long for delivery. Finally, after an hour and forty-five minutes the sandwich arrived. By this time it was cold, soggy, and unedible. Did not bother calling to complain for obviously Ethan doesn't care. Figured I would talk to the manager in the morning. The manager of food and beverage do not come to the desk to discuss so I left a message just a "heads up" regarding their staff. I got a call from the front desk member saying the food and beverage manager removed the sandwich fro the bill. Future note, should this happen again, YOU Mr/Mrs Food and Beverage manager make the call. It's your department, not the poor guy at the front desk. Basic customer service, which I have been in for years. Overall though, I would highly recommend the hotel!
- Official Description (provided by the hotel):
- Located just minutes from each of the Walt Disney World® Resort parks and only a few miles from Universal Studios,® SeaWorld and all the other attractions Orlando has to offer, the hotel is nestled on woodlands and part of the Bonnet Creek Resorts area. The resort is surrounded on each side by the Walt Disney World® Resort and is just off Epcot Drive, providing easy access to Interstate 4 and the Osceola Parkway. ... more less
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- Also Known As:
- Wyndham Grand Orlando Resort Bonnet Creek Hotel Orlando