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“25th Anniversary.”

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International Palms Resort & Conference Center
Ranked #258 of 342 Hotels in Orlando
Reviewed April 10, 2014

Had a great time! Had a issue with a room and they accommodated us very well and quickly. Cathy at the front desk was exceptional. Nice pool and service! I would stay here again. Thanks for the sweet memories.

  • Stayed: April 2014
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Thank Wurmmj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vicky P, Manager at International Palms Resort & Conference Center, responded to this reviewResponded April 11, 2014

Happy Belated Anniversary!!!!

I am so pleased we were able to give you sweet memories. A 25th wedding anniversary is a very special event.

Thank you for allowing us the opportunity to share it with you.

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1,478 - 1,484 of 3,244 reviews

Reviewed April 7, 2014

I will say this International Palms resort is 100 times better then the one in Cocoa Beach. The food at Cocoa a Beach was awesome as well as Orlando.

Rooms were very out dated and average cleanliness. The tub did leak constantly. I will say Maribal from the front desk was outstanding and she was very helpful and considerate. If I had my own business she would be the first point of contact of me and my customers!!!

If this resort would get upgraded I would return.

Oh yeah, Mike at the pool side bar was great too.

How about a swim up pool bar!!!

  • Stayed: April 2014, traveled as a couple
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1  Thank Rhonda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vicky P, Manager at International Palms Resort & Conference Center, responded to this reviewResponded April 8, 2014

Rhonda:

Thank you for your review and I'm so pleased Maribel made the connection with you that she did. I am also happy Mike at the pool bar added to that enjoyment. I do apologize for the issues you did experience.

Please know we will not settle for average cleanliness. We have implemented some new housekeeping procedures that should put us in the above average cleanliness scores.
I have informed engineering of the leaking tub and thank you again for making us aware.

We are continually working on updating the property and I hope we have the pleasure of your company again so that you will be able to notice the improvements.

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Reviewed April 6, 2014

between groupon and the hotel, our whole stay was messed up, and we got the wrong room, and there were many misunderstandings, but Eugene was excellent and fixed all our problems. new room was better. Eugene was awesome. everyone else messed up. Eugene was awesome, give him a raise.

Stayed: April 2014, traveled with family
1  Thank brandonmcnall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vicky P, Manager at International Palms Resort & Conference Center, responded to this reviewResponded April 8, 2014

Brandon:

I am grateful Eugene was able to help you quickly recover from the issues you experienced.

I do apologize for the problems and thank you for taking the time to write a review.

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Reviewed April 6, 2014

I booked this hotel for our anniversary on Groupon and still paid a pretty decent price, plus the $7/day 'resort' fee. I wasn't expecting the Four Seasons, but I was very disappointed in paying so much for so little. The tub faucet ran (I heard another traveler complain of this as well), the elevators would skip the floor you needed or not arrive at all, and the A/C unit was temperamental and LOUD. Breakfast, free in most hotels, was $12 per person. The room consisted of the bed, mini fridge, old-style TV, desk, and couch. Nothing 'resort' about it. We also received a knock on the door from housekeeping, and upon yelling that we were in the room napping, were walked in on, had towels dropped off in our room, and then left without being acknowledged. The next day, 40 mins before checkout, we were rudely surprised by housekeeping coming in without knocking! I was just very unimpressed and upset with the quality of this hotel that operates under the guise of a resort.

Room Tip: Stayed in a tower room, supposedly the new part of the hotel, but it definitely needed a makeover.
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  • Stayed: April 2014, traveled as a couple
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Thank ts040513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vicky P, Manager at International Palms Resort & Conference Center, responded to this reviewResponded April 7, 2014

Thank you for taking the time to submit a review and please accept my apologies for the problems you experienced.

I have informed engineering about your tub facet dripping and the air conditioning issue. Housekeeping will address the problems you had with our staff just walking into your room twice. This is not acceptable nor is it our standard.

We do have an elevator technician working on repairing the elevators and again, I apologize.

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Reviewed April 6, 2014

We went for our first time in Florida the hotel was great, every thing you need everyone was happy to help clean tidy, kind of made our holiday that we stay somewhere clean n safe,

We love the pool was open till1am

Room Tip: Higher rooms we stayed in
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  • Stayed: October 2013, traveled with family
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Thank Kerrie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vicky P, Manager at International Palms Resort & Conference Center, responded to this reviewResponded April 7, 2014

Kerri:

Thank you so much for your kind words and I'm pleased you had a safe trip home!

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Reviewed April 6, 2014

My family stayed in the hotel on April 4th and I have to say we had the best meal! Thank you to Chef Ron who made sure we had a pleasurable meal!! Your attentivenes and great food made our night! We will be back for Ron's food.

Stayed: April 2014, traveled with family
Thank Jennifer G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vicky P, Manager at International Palms Resort & Conference Center, responded to this reviewResponded April 7, 2014

Jennifer:

I will be sure to send your compliments to Chef Ron and I will have to agree with you. He does an excellent job!

Thank you for taking the time to write a review and I hope we see you again soon!

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Reviewed April 6, 2014

Want to start by saying the desk clerks Harold and Adam were awesome.......made sure to accommodate our needs and had terrific customer service while doing it......our room was wonderful, pool side.....great housekeeping service as well.......fun activities......made our trip relaxing!

Room Tip: Floor level pool side....close to all areas and activities
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  • Stayed: April 2014, traveled as a couple
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1  Thank Catherine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vicky P, Manager at International Palms Resort & Conference Center, responded to this reviewResponded April 7, 2014

Catherine:

Thank you so much for the great review and I'm so pleased you were able to relax and have fun.

Yeah Harold and Adam for continuing to give excellent service and thank you again for noticing the cleanliness of the rooms. We recently implemented some new housekeeping procedures and I am pleased to see you noticed the changes.

We are diligently working on improving our resort to ensure each family has the great memories you now have.

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Additional Information about International Palms Resort & Conference Center

Address: 6515 International Drive, Orlando, FL 32819-8217 (Formerly Holiday Inn Orlando International Drive Resort)
Location: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Spa Hotel in Orlando
#53 Top resorts Hotel in Orlando
Price Range: $64 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — International Palms Resort & Conference Center 3*
Number of rooms: 652
Official Description (provided by the hotel):
The International Palms Resort & Conference Center has temporarily closed to undergo a complete renovation that will include a branding change, remodeling of the guest rooms, lobby & dining facilities, pool area and 20,000 sq. feet of convention space. Renovations are expected to be complete towards the beginning of 2018. When searching for ideal Orlando Florida hotels or resorts for your Central Florida vacation, meeting or event, make your reservation at the International Palms Resort & Conference Center Orlando on International Drive. Our resort is conveniently located in the heart of International Drive and offers guests easy access to the most popular Orlando attractions and exciting things to do. Discover adventurous thrills at Universal Orlando, marvel at an amazing underwater paradise at Sea World, cool off with an exciting trip to Aquatica or Wet n Wild and enjoy some of the best shopping in the world! With our Attractions Shuttle, Lynx Bus Stop, I-Drive Trolley Stop and Dollar Rental Car office, we have many ways to help you get around. At the resort, take a refreshing dip in our sparkling outdoor pool or whirlpool hot tub. Work out in our fitness center with an array of exercise machines. For tantalizing meals, choose from several delectable locations, like the Front Street Café, and enjoy a drink and pleasant conversations in our casual Coral Key Bar & Grill or Gator Joe's Poolside Bar. Experience event planning Florida-style, with delicious catering menus and 20,000 square feet of event space to meet all your needs. For great Orlando vacation deals, we offer an Orlando value vacation for your family or romantic getaway. We look forward to taking EXCELLENT care of you at the International Palms Resort & Conference Center Orlando! ... more   less 
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Also Known As:
International Palms Hotel Orlando
International Palms Resort And Conference Center
Holiday Inn Orlando
Holiday Inn International Drive Florida
Holiday Inn International Drive Orlando
Orlando Holiday Inn

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