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“Florida Stay”

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International Palms Resort & Conference Center
Ranked #256 of 338 Hotels in Orlando
Edinburgh, United Kingdom
Level 3 Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Florida Stay”
Reviewed November 13, 2013 via mobile

We read the reports before going and on arrival were pleasantly surprised how nice this hotel is .
Great location
Rooms decent size with 2 double beds .
Cleaned everyday, fresh towels, no complaints.
Staff very friendly and helpful.
Pool area very clean and good size,plenty of seating and sun loungers .
When we go back to Florida it will be back to the Palms.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank StuartF126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
International P... O, Manager at International Palms Resort & Conference Center, responded to this review, November 14, 2013
Thank you for taking the time to write a review on TripAdvisor. It is through such candid feedback that we continue to improve upon our product and services. We are most pleased that you generally found the resort and staff met and exceeded your expectations. I have shared your comments with the entire team. Again, thank you for your kind and gracious comments regarding the facilities and the exceptional service and attention you received.

Sincerely,
Luis Gonzalez
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (795)
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English first
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 11, 2013

Upon booking my reservation I was told that there was a private shuttle service that accommodated all guests to and from the parks. I happily used this shuttle service for 2 days before I encountered a problem. I called to make a reservation for the shuttle a day before to take me to Disney as I had done every day from the day I arrived. I was told by the guy on the phone with the Expedia shuttle service that my reservation for 2 would be booked. Upon my arrival back to the hotel we had discovered that the shuttle was full, my reservation was non existent and if we wanted a ride to and from the parks we had to pay an extra 30$. After almost 20 minutes of exchanges with the woman at the Expedia desk she was still not able to solve our problem, nor did she do anything to help. We were told that there was no manager of this company or higher up that we could speak to and if we wanted the ride she couldn't do anything. Thankfully in what we believe to be the manager on duty, Maria, came to our rescue. With exceptional customer service skills she was able to calm down a situation that had gotten quite out of hand. Maria stepped above and beyond to help us. Within little time she had been in contact with the shuttle company and booked us our complimentary trip to and from the park. I have traveled all over the United States as well as out of the country and I have never seen an employee of a hotel take charge with the mannerisms that Maria had done tonight. We are very grateful and couldn't thank her enough!

Thank you,
Lenny & Ashley

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank len_ashley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
International P... O, Manager at International Palms Resort & Conference Center, responded to this review, November 14, 2013
Thank you for taking the time to write a review on TripAdvisor. It is through such candid feedback that we continue to improve upon our product and services. We are most pleased that you generally found the resort and staff met your expectations. I have shared your comments with Maria. I also took the liberty of sharing your comments with the Expedia Help Desk supervisor. Again, thank you for your kind and gracious comments regarding the facilities and the exceptional service and attention you received from Maria are greatly appreciated.

Sincerely,
Luis Gonzalez
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hastings, United Kingdom
Level 4 Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 10, 2013

I have stayed here several times before when it was the Holiday Inn and loved it but it's not as good as it used to be! Our first room was in the tower, the tower was dirty, the lifts were old and dirty and the whole place looked like it could do with a good clean and a new lick of paint! Our room looked old and scruffy and on the first night we discovered cockroaches in the bathroom and bedroom. We eventually complained about this to the manager and we're moved to D block which I have to say was like a different hotel altogether! The manager Luis was extremely helpful and couldn't do enough for us offering us complimentary food and drinks for the day! The guy at the desk where you booked excursions was extremely sullen, kept his hands in his pockets whilst serving and didn't smile one, he's prob not the guy for a customer facing role and does the hotel no favours at all. We booked and paid for a late checkout but our room keys were deactivated still at 11am, not the best service. The staff were all very pleasant but there really is a lot of work to be done here!

Room Tip: Avoid the tower rooms!
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shortly13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
International P... O, Manager at International Palms Resort & Conference Center, responded to this review, November 14, 2013
Thank you for taking the time to write a review on TripAdvisor. It is through such candid feedback that we continue to improve upon our product and services. It was truly a pleasure
to serve you and have you as our guest. I appreciate that you gave me an opportunity to make your stay better I have shared your comments with our Executive Housekeeper, Chief Engineer and the Expedia Help Desk Supervisor. Again, thank you for your review.

Sincerely,
Luis Gonzalez
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weymouth, United Kingdom
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 8, 2013

We have just got back from staying at this hotel for 2 weeks. We used the hotel as a somewhere to rest after hectic days. It fitted all are needs with big comfy beds, showers, fridge and freezer plus free Wi-Fi and shuttles to all the parks. Breakfast was great with friendly service plus the location gives ample choice for places to eat. If you want luxury look elsewhere but if you want a comfy bed and showers with friendly helpful staff then this the place.

Room Tip: If in the Tower get a room as high as poss, the views are great.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Neil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
International P... O, Manager at International Palms Resort & Conference Center, responded to this review, November 14, 2013
Thank you for taking the time to write a review on TripAdvisor. It is through such candid feedback that we continue to improve upon our product and services. We are most pleased that you generally found the resort and staff met your expectation.Thank you for your comments.

Sincerely,
Luis Gonzalez
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach, Florida
Level 5 Contributor
56 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 7, 2013

I went & stayed here do to a conference that was held here. I went with a friend/colleague. The conference center area was fine. But the hotel portion left a lot to be desired. I stayed in the tower, which looks like a hotel. But there are 2 other sections that look more like motels. The Coral Key bar & grill was great! Friendly staff. Food & drinks were good. But the hotel was not so good. The carpet was very worn out. The rooms were very basic. Not too clean, a bit of a disappointment. I have another conference coming up at this location, but I won't be staying at this hotel

Stayed February 2013, traveled on business
Helpful?
Thank jamilyn916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
International P... O, Manager at International Palms Resort & Conference Center, responded to this review, November 14, 2013
Thank you for taking the time to write a review on TripAdvisor. It is through such candid feedback that we continue to improve upon our product and services. We regret the resort did not generally meet your expectations. Certainly, this is not the type of guest experience we are trying to provide. I am particularly sorry that you did not bring your concerns to our attention during your stay so that we could meet your requests immediately. Again, thank you for your comments.
Sincerely,
Luis Gonzalez
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Orlando hotels

Wolverhampton, United Kingdom
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 4, 2013

My wife and myself came back a week ago after staying for two weeks at the hotel and yes, the rooms are dated and a bit shabby but you ain't gonna get 5star rooms for the price you pay here, you simply get what you pay for. I would like to point out that you get an ironing board and an iron, also an hair dryer that are free! you normally have to pay to hire these at most other hotels, also free transport to the parkes although you can wallk to Universal studio's if you want to and only takes around 25 minutes and if you miss the shuttle back to the hotel it will cost you six dollars for a taxi. The staff we made contact with were all very friendly and would like to mention Ray and Mike doing the bar duties for the excelent service they provided for us and also Mary Beth who was a cheerfull character and liked a good chat.
We thought the breakfast in the hotel was great, although a bit more expensive than some other places but much better quality and service. The bar menu has plenty of things to choose from and is very good for the price too, the pizza is to be recomended, very good. So overall you get what you pay for and we will most likley stay here on our next trip to Orlando, so don't be put off staying here because of a few negative reivew's

Room Tip: D block is a good location as its by the pool and gym if you need it but you can hear some road nois...
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 143Diane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
International P... O, Manager at International Palms Resort & Conference Center, responded to this review, November 5, 2013
Thank you for taking the time to write a review on TripAdvisor. It is through such candid feedback that we continue to improve upon our product and services. We are most pleased that you generally found the resort and staff met your expectations. I have shared your comments with Ray, Mike and Marybeth their supervisor. Again, thank you for your kind and gracious comments regarding the facilities and the exceptional service and attention you received from our team.

Sincerely,
Luis Gonzalez
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 4, 2013 via mobile

Six of us stayed in the hotel for 18 nights and cant say one bad thing about the place or staff. House keeping were round every day changing towels and cleaning our rooms , we had a problem with our safe which was seen to within 10 minutes..the girls on the front desk even when they are rushed of there feet always manage a smile .. we have already booked for next year and I recommend you do the same !!...do it

Stayed October 2013, traveled with family
Helpful?
2 Thank sp8ty72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
International P... O, Manager at International Palms Resort & Conference Center, responded to this review, November 5, 2013
Thank you for taking the time to write a review on TripAdvisor. It is through such candid feedback that we continue to improve upon our product and services. We are most pleased that you generally found the resort and staff met and exceeded your expectations. Again, thank you for your kind and gracious comments regarding the facilities and the exceptional service and attention you received.

Sincerely,
Luis Gonzalez
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about International Palms Resort & Conference Center

Property: International Palms Resort & Conference Center
Address: 6515 International Drive, Orlando, FL 32819-8217 (Formerly Holiday Inn Orlando International Drive Resort)
Location: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Spa Hotel in Orlando
#53 Top resorts Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — International Palms Resort & Conference Center 3*
Number of rooms: 652
Official Description (provided by the hotel):
The International Palms Resort & Conference Center has temporarily closed to undergo a complete renovation that will include a branding change, remodeling of the guest rooms, lobby & dining facilities, pool area and 20,000 sq. feet of convention space. Renovations are expected to be complete towards the beginning of 2018. When searching for ideal Orlando Florida hotels or resorts for your Central Florida vacation, meeting or event, make your reservation at the International Palms Resort & Conference Center Orlando on International Drive. Our resort is conveniently located in the heart of International Drive and offers guests easy access to the most popular Orlando attractions and exciting things to do. Discover adventurous thrills at Universal Orlando, marvel at an amazing underwater paradise at Sea World, cool off with an exciting trip to Aquatica or Wet n Wild and enjoy some of the best shopping in the world! With our Attractions Shuttle, Lynx Bus Stop, I-Drive Trolley Stop and Dollar Rental Car office, we have many ways to help you get around. At the resort, take a refreshing dip in our sparkling outdoor pool or whirlpool hot tub. Work out in our fitness center with an array of exercise machines. For tantalizing meals, choose from several delectable locations, like the Front Street Café, and enjoy a drink and pleasant conversations in our casual Coral Key Bar & Grill or Gator Joe's Poolside Bar. Experience event planning Florida-style, with delicious catering menus and 20,000 square feet of event space to meet all your needs. For great Orlando vacation deals, we offer an Orlando value vacation for your family or romantic getaway. We look forward to taking EXCELLENT care of you at the International Palms Resort & Conference Center Orlando! ... more   less 
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Also Known As:
International Palms Hotel Orlando
International Palms Resort And Conference Center
Holiday Inn Orlando
Holiday Inn International Drive Florida
Holiday Inn International Drive Orlando
Orlando Holiday Inn

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