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“Still here 3rd day in to holiday”

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International Palms Resort & Conference Center
Ranked #257 of 341 Hotels in Orlando
Reviewed September 25, 2013

3rd day into holiday still in the palms hotel left this morning at 9:20 arrived back at the hotel at 5:45 and the hotel room still wasn't cleaned phoned the front desk and was put through to the house keeping and surprise surprise no one there ,so no clean towels or clean sheets says a lot for healthy and safety.Yet they still want $ 7.50 resort fees they must be having a laugh.

Stayed: September 2013, traveled as a couple
1  Thank Mick D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
International P... O, Manager at International Palms Resort & Conference Center, responded to this reviewResponded October 6, 2013

Thank you for taking the time to write a review on TripAdvisor. It is through such candid feedback that continue to improve upon our product and services. We regret that you resort did not generally meet your expectations. Certainly, this is not the type of guest experience we are trying to provide. I am particularly sorry that you did not bring your concerns to my attention during your stay so that we could meet your requests immediately. I tried on several occasions to talk to you but to no avail. Again, thank you for your comments.

Sincerely,
Luis Gonzalez
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed September 25, 2013

Just returned from this hotel. I agree the tower does seem depressing at first and the lifts are slow and clunky and the rooms are very shabby now and in need of a refurb. But the transport to the parks was well organised and a good selection of times to universal. The pool is good and the pool bar even better, snacks from the bar very good. We found the rooms clean although we did have problems with the towels. All the staff we came across were very friendly and helpful.
If you are just looking for a base with comfy bed, shower and clean accommodation then I would say this hotel is good value for money.

Stayed: September 2013, traveled with friends
1  Thank louise n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
International P... O, Manager at International Palms Resort & Conference Center, responded to this reviewResponded October 6, 2013

Thank you for taking the time to write a review on TripAdvisor. It is through such candid feedback that we continue to improve upon our product and services. We are most pleased that you generally found the resort and staff met your expectations.Thank you for you comments.

Sincerely,
Luis Gonzalez
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2013

This review will probably start off the same as most others....we had read the reviews before going and were a little worried, however, now at the end of our holiday, I shouldn't have been!

We arrived to check in and we were greeted by a very friendly member of staff, checking was quick and painless and we were allocated a room in the 'dreaded tower block'.

Getting to the tower block was easy, it is a very very short distance to carry your bags and they do have trolleys you can use!
The lifts, granted, were quite slow at times to get to the ground floor, but we never waited more than a few minutes...people are obviously just impatient!

Upon arriving to our room, it was located on the 7th floor with views over I4 and Universal. It was a very spacious room with two large beds, fridge, coffee machine, safe, TV, ironing board, iron, hair dryer etc etc
There were plenty of towels and complimentary shampoos and conditioners.

The bed was very clean, the sheets every ow and then had a tiny hole in one of the corners from wear and tear....but they were clean and they did the job. In fact, the bed and pillows were incredibly comfy! I have slept so well these past two weeks! We did have a few problems with now getting towels, but a quick call to reception sorted that out and within minutes we had towels....it's that simple!

I don't know why people are complaining about the traffic noise...our window looked out onto the I4 and traffic noise was never a problem, neither was the air conditioning. Yes, the unit is large (on the floor) and is a bit noisy when it kicks in, but again, never had a problem!

We didnt eat a the hotel so can't comment.

The pool area was lovely. Loads of sunbeds and lots of towels (rather small though, I needed three to cover the sun bed), a small sand volleyball court, Alligator Alley was very nicely done too.
Didnt have a problem with people from outside of the hotel and everyone was well behaved considering they were on holiday!

The wifi was not that great in the room, but as soon as you went outside the door it worked fine. There are free computers in the lobby too which were a godsend to get directions to places!

There is a washer and dryer on the 6th and 2nd (I think) floor that costs $3 each in quarters.

The location is amazing. It took us 30mins to walk to the main Universal gates. The I-trolley is great too, a stop right outside, then will take you anywhere on I-Drive.

All in all, a lovely stay and we will be going back! Slow lifts at times and no towels (which were promptly replaced) is nothing t complain about! Certainly not for the price you pay!!

Stayed: September 2013, traveled as a couple
3  Thank adamson13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
International P... O, Manager at International Palms Resort & Conference Center, responded to this reviewResponded September 25, 2013

Thank you for taking the time to write a review on TripAdvisor. It is through such candid feedback that continue to improve upon our product and services. We are most pleased that you generally found the resort and staff met your expectations. I have shared your comments with all of our associates. Again, thank you for your kind and gracious comments regarding the facilities and the exceptional service and attention you received.

Sincerely,
Luis Gonzalez
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2013 via mobile

We stayed here for 2weeks at the start of September 2013. The location is perfect! A short taxi ride away from most of the attractions, shops, bars and places to eat just down the road. The pool is lovely and is open till 11.30pm which is good to just unwind in after a busy day! Plenty of sun loungers and a nice pool bar which serves food and drinks. Couldn't fault the hotel! Good value for money seen as though you don't spend much time within the hotel!

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
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2  Thank Karla B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
International P... O, Manager at International Palms Resort & Conference Center, responded to this reviewResponded September 25, 2013

Thank you for taking the time to write a review on TripAdvisor. It is through such candid feedback that continue to improve upon our product and services. Again, thank you for your kind and gracious comments regarding the facilities and the exceptional service and attention you received.

Sincerely,
Luis Gonzalez
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2013

If, like us, you plan on not being in your hotel room and simply making use of a bed and shower at the end of amazing days enjoying the parks of Orlando then this might just do it, but if you are expecting more then this might not be for you.
We were under no illusion before travelling that this was a Motel more than Hotel, from reviews on here and also previous Orlando visits by my Husband.
We were housed in the Tower which many have commented on, however the good points first, everything very clean from sheets to room itself, very large room so loads of space for us and very comfy bed.
Large fridge, working TV and microwave (should you really need) plenty of drawer space and hangers and a free safe
Totally free shuttle to Magic Kingdom and Universal - not offered in many other hotels, especially for Disney and saves you a fortune.
Unfortunately there were bad points too... the lifts are horrendous and you can be left waiting for ages with no idea where the lift is as no digital count down above the doors unless on ground floor, we had to walk up and down several times after getting fed up waiting. From the 4th floor this is ok but much higher i would have been annoyed and my legs would not have managed it after the eventful days of Disney and Universal.
We were left to return on 3 occasions after 6pm without any towels and on one occasion they took 45 mins to bring any towels - not welcomed at all when desperate for relaxing shower.
The air conditioning is welcome on return to the room however be warned ours sounded like a jet engine taking off in the corner (no exageration) and can only assume that other rooms were the same as no one complained to us about ours... took a couple of nights to get used to being able to sleep with it on and definitely too hot without it
2 queen size beds in the room, just manageable for a couple but only if you are "cozy" can request a king but we decided not to bother.
The hot water is questionable in the morning, more tepid than hot but its plentiful at night when you really need it. Plus the shower is very low and not adjustable, fine for a little 5ft5 like me but my Husband (5ft9) struggled with having to duck every use.
The Staff are great and appear very pleasant and helpful and the location is of course just brilliant, with plenty of restaurants within 5 min walks for breakfast (from $4.99 all you can eat buffets) don't bother with the adding the hotel breakfast to the bill.
We didn't use the pool at all, although looked clean and nice and was quite busy.
The lifts, hot water, shower, towels and other bits certainly did not spoil our amazing holiday in any way but just make sure you know what to expect before you go. Don't expect the Ritz - go and enjoy the fantastic parks and just crash out at the end of the day and the shuttle is not to be under estimated at its value.

Room Tip: If in Tower keep the floor below 5/6 just to save on the walking should the lifts not improve, don...
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  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank CJ0hnst0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
International P... O, Manager at International Palms Resort & Conference Center, responded to this reviewResponded September 25, 2013

Thank you for taking the time to write a review on TripAdvisor. It is through such candid feedback that continue to improve upon our product and services. We are most pleased that you generally found the resort and staff met your expectations. Our property is certainly not a motel, we have 3 food and beverage outlet, a beautiful pool, business center, game room,gift shop, 652 guest rooms that include 11 suites. I have taken the liberty of sharing your comments with our executive team, Again, thank you for you comments.

Sincerely,
Luis Gonzalez
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2013

We stayed at the International Palms last year in May, I have already put a review on trip adviser we returned to stay on International Drive this year but could not get to stay at the Inter Palms,
We stayed further down International Drive and did not like our hotel so as soon as we arrived home I have booked International Palms for 2014,
When we arrived last year we were in the low rise accommodation which I was not very keen on so I went back to reception and asked if it was possible to be moved to the tower the guy on the desk was great he changed our room with no problem.
When we arrive next year if I am put in the low rise I will ask again for the tower, the low rise rooms are ideal if you like the pool and have children the pool is nice clean and has a pool side bar.
All the staff we talked to were very polite the restaurant is very clean and the food is good,
The position on the hotel is spot on you have most things with in a five minute walk like pubs, shops, restaurants, i ride, a bungi ball ride look for it on you tube, and if you are wanting a tattoo straight across the street is Scratch the Surface ask for Paulo he is brilliant, The hotel has a bus service to Universal. (Can't wait to get back next year).

Room Tip: If you like spending your time at the pool area stay in the low rise. If your not a pool person you...
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  • Stayed: October 2012, traveled with family
    • Value
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3  Thank thunderguts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
International P... O, Manager at International Palms Resort & Conference Center, responded to this reviewResponded September 25, 2013

Thank you for taking the time to write a review on TripAdvisor. Thank you for your kind and gracious comments regarding the facilities and the exceptional service and attention you received on your last visit, we look forward to your return in 2014!

Sincerely,
Luis Gonzalez
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2013

This hotel is not given enough credit!! The staff are fantastic...nothing is too much and they are always happy to help and I literally mean they are happy...makes a change from moody hotel staff!!
The hotel was reasonably cheap by comparison of other hotels in the location and we chose it as a base hotel. Beforehand we were a bit apprehensive due to other reviews however were very pleasantly surprised!! The décor is similar to that of other American hotels...generally quite dated!! the sheets were always clean as was the room in general!! excellent sized room with two double beds!!
Perfect location for the parks as it is close by to the i5 if you have a car and if not it has regular shuttles to parks and there is a bus stop right outside the hotel.
Restaurants and bars are within walking distance.
FANTASTIC HOTEL!!!

Room Tip: We had a room facing the pool...nice view!!
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  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
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3  Thank Susie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
International P... O, Manager at International Palms Resort & Conference Center, responded to this reviewResponded September 25, 2013

Thank you for taking the time to write a review on TripAdvisor. It is through such candid feedback that continue to improve upon our product and services. We are most pleased that you generally found the resort and staff met your expectations. I have shared your comments with all of our associates and their managers. Again, thank you for your kind and gracious comments, regarding the facilities and the exceptional service and attention you received from our dedicated and passionate team, your review was very uplifting and greatly appreciated.

Sincerely,
Luis Gonzalez
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about International Palms Resort & Conference Center

Address: 6515 International Drive, Orlando, FL 32819-8217 (Formerly Holiday Inn Orlando International Drive Resort)
Location: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Spa Hotel in Orlando
#53 Top resorts Hotel in Orlando
Price Range: $64 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — International Palms Resort & Conference Center 3*
Number of rooms: 652
Official Description (provided by the hotel):
The International Palms Resort & Conference Center has temporarily closed to undergo a complete renovation that will include a branding change, remodeling of the guest rooms, lobby & dining facilities, pool area and 20,000 sq. feet of convention space. Renovations are expected to be complete towards the beginning of 2018. When searching for ideal Orlando Florida hotels or resorts for your Central Florida vacation, meeting or event, make your reservation at the International Palms Resort & Conference Center Orlando on International Drive. Our resort is conveniently located in the heart of International Drive and offers guests easy access to the most popular Orlando attractions and exciting things to do. Discover adventurous thrills at Universal Orlando, marvel at an amazing underwater paradise at Sea World, cool off with an exciting trip to Aquatica or Wet n Wild and enjoy some of the best shopping in the world! With our Attractions Shuttle, Lynx Bus Stop, I-Drive Trolley Stop and Dollar Rental Car office, we have many ways to help you get around. At the resort, take a refreshing dip in our sparkling outdoor pool or whirlpool hot tub. Work out in our fitness center with an array of exercise machines. For tantalizing meals, choose from several delectable locations, like the Front Street Café, and enjoy a drink and pleasant conversations in our casual Coral Key Bar & Grill or Gator Joe's Poolside Bar. Experience event planning Florida-style, with delicious catering menus and 20,000 square feet of event space to meet all your needs. For great Orlando vacation deals, we offer an Orlando value vacation for your family or romantic getaway. We look forward to taking EXCELLENT care of you at the International Palms Resort & Conference Center Orlando! ... more   less 
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Also Known As:
International Palms Hotel Orlando
International Palms Resort And Conference Center
Holiday Inn Orlando
Holiday Inn International Drive Florida
Holiday Inn International Drive Orlando
Orlando Holiday Inn

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